As a Sr. Knowledge Manager II, you’ll join an Enterprise Information Technology team as the program's Knowledge Manager who directly guides the processes and lifecycle around creation of published content (both text and graphic-based instructions and guides) accessible in an electronic format where the information translates complex technical concepts into clear, concise written and visual content. Additionally, you will coordinate the lifecycle for development and refresh of system documentation, SOPs, user guides, technical diagrams, workflows, and roadmaps with inputs from product management, support engineers, analysts, and project managers
We know that you can’t have great technology services without amazing people. At MetroStar, we are obsessed with our people and have led a two-decade legacy of building the best and brightest teams. Because we know our future relies on our deep understanding and relentless focus on our people, we live by our mission: A passion for our people. Value for our customers.
If you think you can see yourself delivering our mission and pursuing our goals with us, then check out the job description below!
What you’ll do:
- Translate complex technical concepts into clear, concise written content and visual materials
- Develop and maintain system documentation, technical diagrams, SOPs, and user guides
- Create and update technical roadmaps, workflows, and other visual artifacts to support planning and communication
- Collaborate with engineers, analysts, and project managers to gather and refine technical requirements
- Produce communication materials for senior government stakeholders, both technical and non-technical
- Ensure all documentation aligns with project goals, client expectations, and security classification requirements
- Support the development of briefing materials and reports used in recurring client engagements
- Work independently to manage documentation tasks and deliverables under tight deadlines
What you’ll need to succeed:
- Active TS/SCI with CI Poly security clearance.
- 7+ years of experience as a Technical Writer, knowledge manager, or in a similar content-focused role.
- Experience using a content management system or an intranet (e.g., GitLab, Confluence, Drupal) to publish, maintain, and govern documentation and knowledge assets.
- Experience developing technical diagrams, charts, and graphics for a variety of audiences.
- Experience supporting technical teams with writing templates, SOPs, and style guides grounded in human-centered design (HCD) and writing-for-the-web best practices.
- Ability to work independently, and experience working in an Agile Software environment.
SALARY RANGE: $73,000 - $110,000
The salary range for this position is determined based on qualifications, skills, and relevant experience. The final salary offered will be determined based on several factors including:
- The candidate's professional background and relevant work experience
- The specific responsibilities of the role and organizational needs
- Internal equity and alignment with current team compensation
- This role is also eligible for additional compensation, subject to the terms and policies of MetroStar, which may include:
- Performance-based bonuses
- Company-paid training and/or certifications
- Referral bonuses
To apply for this position, please submit your resume via the form below or through our careers page: https://www.metrostar.com/jobs/
Application Deadline: Applications will be accepted on a rolling basis until the position is filled; candidates are encouraged to apply as early as possible for full consideration.
Additional Compensation: This role may also be eligible for bonuses and/or additional incentives based on individual and company performance.
Benefits: All full-time employees are eligible to participate in our benefits programs:
- Health, dental, and vision insurance
- 401(k) retirement plan with company match
- Paid time off (PTO) and holidays
- Parental Leave and dependent care
- Flexible work arrangements
- Professional development opportunities
- Employee assistance and wellness programs
Like we said, we are big fans of our people. That’s why we offer a generous benefits package, professional growth, and valuable time to recharge. Learn more about our company culture code and benefits. Plus, check out our accolades.
Commitment to Non-Discrimination
All qualified applicants will receive consideration for employment based on merit and without regard to sex, race, ethnicity, age, national origin, citizenship, religion, physical or mental disability, medical condition, genetic information, pregnancy, family structure, marital status, ancestry, domestic partner status, sexual orientation, gender identity or expression, veteran or military status, status as a protected veteran, or any other status protected by applicable federal, state, local, or international law.
What we want you to know:
In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire.
Not ready to apply now?
Sign up to join our newsletter here.
Top Skills
What We Do
MetroStar is a digital services and management consulting company specializing in emerging technologies within the public sector. MetroStar is a mission accelerator - we embrace disruptions in tech to propel progress. Through our user-centric capabilities, we create new paths to government innovation and shape thoughtful outcomes for the people.
