Job Summary
FreeWheel, a Comcast company, provides advanced advertising solutions for publishers, advertisers, and media buyers. Powered by premium video content, robust data, and cutting-edge technology, we simplify transactions across all screens, data types, and sales channels. With offices in nine countries, we support global ad delivery at scale.As a Senior Knowledge Management Associate, you will ensure our global clients, including advertisers, agencies, and media buyers, have access to industry-leading business and technical information. You will leverage product expertise, analytical skills, and program management best practices to deliver high-impact communication and documentation tailored to the needs of our valued customer base.
In this role, you will be responsible for managing, curating, and improving FreeWheel’s knowledge base systems with clear, consistent, and comprehensive user guides and technical documentation. You will interview stakeholders, assess and prioritize client needs, and develop strategies to build and manage key content through frequent product release updates. The Senior Knowledge Management Associate will lead the design and development of critical assets for both business and technical audiences. You will also manage large-scale knowledge management projects from ideation to completion, including data migration, provisioning, user experience optimization, and quality control.
This position is part of the Global Knowledge Management team and is based in New York City.
Job Description
Core Responsibilities
Collaborate with internal teams to define the Knowledge Management strategy and lead initiatives that promote knowledge sharing, preserve data, and optimize the use of information assets across the organization.
Manage fast-paced product release timelines across multiple teams, serving as a product expert, balancing quality versus speed to delivery, and driving cross-functional alignment to support knowledge creation and communication.
Oversee and prioritize the development of high-quality documentation—including manuals, guides, and technical collateral—to support FreeWheel’s product suite, ensuring consistency with customer-facing standards by partnering closely with technical writers.
Coordinate delivery across key stakeholders (e.g., business partners, infrastructure, vendors), while managing communication and expectations across business units and functions.
Monitor trends and maintain a feedback loop between Product Management and Knowledge Management teams to inform process improvements, template development, and roadmap planning.
Independently manage new requests, mediate conflicts, and provide realistic trade-offs. Partner with Product, Engineering, and technical writers to deliver scoped work
Identify and address knowledge management challenges, implementing and tracking solutions that enhance organizational efficiency and customer value.
Provide thought leadership across internal teams, driving execution of knowledge management deliverables to meet client needs and project deadlines.
Mentor and coach team members, championing best practices in knowledge management.
About You
5–7 years of relevant experience.
Self-starter with strong project/program management skills, excellent collaboration and organization, and the ability to manage multiple concurrent projects under tight deadlines—from requirements gathering through execution.
Passion for quickly learning new products, systems, and ideas, with the ability to translate complex business and technical concepts into user-friendly documentation.
Skilled in requirements analysis and delivery, including stakeholder interviews, documentation, validation, and output creation.
Solid technical foundation, with preferred experience in digital, linear, or MVPD systems, including TV audience and addressable technologies, and familiarity with the software development lifecycle.
Proactive in improving documentation processes and resolving bottlenecks in cross-functional environments.
Adaptable and resilient in dynamic, fast-paced settings.
Exceptional verbal and written communication skills, with a talent for conveying technical concepts in clear, relatable terms.
Experience working in globally distributed organizations and collaborating across time zones is a plus.
Familiarity with knowledge platforms such as Jira, Confluence, and Readme preferred.
BA/BS degree required.
Skills
Communication, Cross-Functional Teamwork, Deliverables Management, Knowledge ManagementCompensation
Primary Location Pay Range: $95,104.22 - $142,656.34Comcast intends to offer the selected candidate base pay dependent on job-related, non-discriminatory factors such as experience. Base pay is one part of the Total Rewards that Comcast provides to compensate and recognize employees for their work. Most sales positions are eligible for a Commission under the terms of an applicable plan, while most non-sales positions are eligible for a Bonus. Additionally, Comcast provides best-in-class Benefits to eligible employees. We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. That’s why we provide an array of options, expert guidance and always-on tools, that are personalized to meet the needs of your reality – to help support you physically, financially and emotionally through the big milestones and in your everyday life. Please visit the compensation and benefits summary on our careers site for more details.
The application window is 30 days from the date job is posted, unless the number of applicants requires it to close sooner or later.
Education
Bachelor's DegreeWhile possessing the stated degree is preferred, Comcast also may consider applicants who hold some combination of coursework and experience, or who have extensive related professional experience.Certifications (if applicable)
Relevant Work Experience
5-7 YearsComcast is an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information, or any other basis protected by applicable law.Top Skills
What We Do
Comcast delivers broadband, mobile, and video products that delight customers and technology that powers the future; produces and distributes leading entertainment, sports, and news, and brings incredible theme parks and attractions to life. At the heart of Comcast are our people. Our engineers, designers, creators, storytellers, and entrepreneurs are passionate about the important role we play in millions of people’s lives. Come create the future with us.
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