Sr. IT Systems Engineer
The GitLab DevSecOps platform empowers 100,000+ organizations to deliver software faster and more efficiently. We are one of the world’s largest all-remote companies with 2,000+ team members and values that foster a culture where people embrace the belief that everyone can contribute. Learn more about Life at GitLab.
An overview of this role
The IT Engineering team closely partners with our greater IT and Security organization to build, manage, optimize and secure internal GitLab IT services. We are responsible for services that the majority of our team members use daily, including high-visible products like Okta, Google Workspace, Slack and 1Password, as well as backend services that help to manage and secure the company like Jamf, SentinelOne, Nira and NordLayer.
We also administer GitLab.com for our internal users, which is exciting because we are big believers in dogfooding!
As our new Senior IT Systems Engineer, you’ll be responsible for optimizing these existing products, as well as assisting with deployment of any new IT services. You will handle escalations from the Service Desk team around our internal services, while also creating automated ways to solve more difficult problems that can’t be handled by a simple configuration switch. You should have a continual improvement mindset, and always on the lookout for recurring issues that can be solved in a better way.
Some examples of our projects:
- How we boosted WebAuthn adoption from 20 percent to 93 percent in two days
What you’ll do
- Design, implementation, and ongoing management of the Okta Identity and Access management platform. Configure and customize Okta to meet GitLab’s authentication and authorization requirements.
- Single Sign-On (SSO) Integration: Integrate applications and systems with Okta for seamless single sign-on experiences. Troubleshoot and resolve issues related to SSO integrations. Remove applications as required.
- Administer and optimize VDI solutions to provide a seamless and secure virtual desktop experience. Collaborate with end-users and IT teams to troubleshoot VDI-related issues and ensure optimal performance.
- Develop and maintain documentation for supported applications, processes, and training material to internal employees and IT staff
- Design, develop, and support integrations using tools such as Okta Workflows, Workato or custom code to reduce repetitive and manual tasks
- Assist in ongoing evaluation and management of major vendor relationships and outsourcing arrangements
- Develop system-monitoring and support automation to enhance and scale the quality of support
- Provide emergency response either by being on-call or by reacting to symptoms according to monitoring and escalation when needed
What you’ll bring
- Experience administering SaaS applications such as Okta (Okta Identity Engine & Identity Governance), Google Workspace, Slack, and Zoom
- In-depth knowledge of identity and access management concepts and practices.
- Hands-on experience supporting Linux and Mac users
- Ability to create, analyze and action the output of custom reports
- Developing automation workflows and integrations for repetitive or manual tas
- Experience working with CI/CD tools and Git
- Be part of an on-call (PagerDuty) rotation to respond to incidents that impact Corporate IT system availability
- Use your on-call shift to prevent incidents from ever happening.
- Ability to use GitLab
About the team
The IT Engineering team closely partners with our greater IT and Security organization to build, manage, optimize and secure internal GitLab IT services. We are responsible for services that the majority of our team members use daily, including high-visible products like Okta, Google Workspace, Slack and 1Password, as well as backend services that help to manage and secure the company like Jamf, SentinelOne, Nira and NordLayer.
How GitLab will support you
- Benefits to support your health, finances, and well-being
- All remote, asynchronous work environment
- Flexible Paid Time Off
- Team Member Resource Groups
- Equity Compensation & Employee Stock Purchase Plan
- Growth and development budget
- Parental leave
- Home office support
Please note that we welcome interest from candidates with varying levels of experience; many successful candidates do not meet every single requirement. Additionally, studies have shown that people from underrepresented groups are less likely to apply to a job unless they meet every single qualification. If you're excited about this role, please apply and allow our recruiters to assess your application.
Country Hiring Guidelines: GitLab hires new team members in countries around the world. All of our roles are remote, however some roles may carry specific location-based eligibility requirements. Our Talent Acquisition team can help answer any questions about location after starting the recruiting process.
Privacy Policy: Please review our Recruitment Privacy Policy. Your privacy is important to us.
GitLab is proud to be an equal opportunity workplace and is an affirmative action employer. GitLab’s policies and practices relating to recruitment, employment, career development and advancement, promotion, and retirement are based solely on merit, regardless of race, color, religion, ancestry, sex (including pregnancy, lactation, sexual orientation, gender identity, or gender expression), national origin, age, citizenship, marital status, mental or physical disability, genetic information (including family medical history), discharge status from the military, protected veteran status (which includes disabled veterans, recently separated veterans, active duty wartime or campaign badge veterans, and Armed Forces service medal veterans), or any other basis protected by law. GitLab will not tolerate discrimination or harassment based on any of these characteristics. See also GitLab’s EEO Policy and EEO is the Law. If you have a disability or special need that requires accommodation, please let us know during the recruiting process.
