Sr IT Support Analyst (US)

Work Location:

Hours:

Line of Business:

Pay Detail:

TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidate's skills and experience, job-related knowledge, geographic location, and other specific business and organizational needs. 

As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role.

Job Description:

Preferred Qualifications

Think “TD Securities” if you crave meaningful work and the excitement of capital markets. Tech is constantly evolving, and we are evolving with it. We foster an entrepreneurial, start-up environment that uses the latest technology to change the future of TD Securities. The impact of your work will be felt as we collaborate to solve problems, embrace change, and help our customers around the globe work smarter.

We believe in continuous learning, and giving employees room to grow, explore, and innovate in a diverse, inclusive, and trusted organization. When you join TD, you are joining more than a bank. You are joining a team of exceptional individuals and together you will be inspired and motivated to become the best you can be. Here is our story: jobs.td.com.

There's room to grow in all of it.

Job Description:

The Payments Services Technology Team is looking for a IT Solutions Designer to contribute to the support of the US ACH Payment system, work together with Change the Bank and Run the Bank in delivering timely solutions. This role requires a strategic thinker who is creative, forward-thinking, and able to work effectively in a fast-paced environment.

The ideal candidate would be a self-starting, motivated and high-performing individual who looks forward to being a strong contributor in a dynamic technology organization. This complex role is in a team of highly talented technologists delivering solutions to the Electronic Payments Operations group, as well as other functions within the US Bank. The candidate will be required to effectively build upon the intraday platform and collaborate closely with other teams.

Key Responsibilities:

• Review technical deliverables throughout detailed design and development phase to ensure quality adherence and identify gaps or redesign requirements as needed.
• Work with the Technology Project Manager, Business Analysts / Systems Analysts, and other team members to define metrics and performance goals for the application.
• Comply with well-defined enterprise technology delivery practices and standards and project management disciplines, business technology architecture, and risk and production capacity - including development of project documentation of system requirements, estimates of scope and cost, etc.
• Deliver effective and efficient solutions by meeting key project milestones and ensure that the project deliverables are on time, within budget, and adhere to the corporate quality and security standards.
• Assist in the identification of opportunities to minimize cost, provide recommendations and/or deliver corresponding strategic solutions to support cost effectiveness and to enhance stakeholder experience.
• Conduct code reviews to ensure adherence to quality, standards compliance, reusability and ease of maintenance, Operational Readiness Reviews, and supporting gating and review signoffs for solution design.
• Support knowledge management processes for LOB / portfolio and ensure knowledge is codified, monitored, tracked and managed.
• Ensure design leverages existing reusable components and has traceability to business requirements and ensure new modules are designed with reusability as a key requirement
• Identify and address application and data issues and cross-capability and cross-release issues that affect application integrity.
• Provide technical support for escalated incidents / outages to ensure that they are resolved efficiently with minimal impact to stakeholders.
• Continuously enhance knowledge / expertise in own area and keep current with leading-edge technologies, emerging trends / developments and grow expertise of the business, applications, infrastructure, analytical tools and techniques.
• Prioritize and manage own workload in order to deliver quality results and meet timelines.
• Support a positive work environment that promotes service to the business, quality, innovation and teamwork and ensure timely communication of issues/ points of interest.
• Identify and recommend opportunities to enhance productivity, effectiveness and operational efficiency of the business unit and/or team.
• Establish effective relationships across multiple business and technology partners, program and project managers.
• Participate in knowledge transfer within the team and business units.

Qualifications and Skills:

• Proven experience supporting applications hosted on virtual and cloud-based systems.
• 5+ years of experience working with Operating Systems (Microsoft Windows, Linux), Active Directory Administration, MS SQL Server, MS Exchange Server, Networking, TCP/IP, DNS, Load balancing, Shell Scripting (e.g. Bash, PowerShell, etc.)
• Backup and Recovery operations (e.g. TSM, Commvault)
• Log Analysis and Performance Monitoring (e.g. Splunk, Dynatrace)
• Collaboration Tools (e.g. SharePoint, JIRA, Confluence)
• Additional experience working with File Transfer Platforms, Cloud and Distributed Computing (Azure), Middleware (IBM WebSphere, MQ), Configuration Management (Puppet), Enterprise Federation/Single Sign-On (PingFederate) and APIs are a plus
• Great Team Player.

Education:

• Undergraduate degree or Technical Certificate, or equivalent work experience.

The IT Solutions Designer leads the creation of a comprehensive end-to-end detailed solution with overall accountability for the technical design and delivery of the System Design Specification (SDS) and is largely focused on large-scale, complex or enterprise projects. May also be accountable for complex programming / coding.

Depth & Scope:

• Performs complex to difficult technical tasks independently
• Advanced knowledge of the business , technical environment, processes, tools, various and multiple programming languages, operating systems, solutions design and other relevant technology areas
• Subject matter expert in at least one area of discipline and consults with clients / or project teams on all aspects of research, analysis, design, hardware / software support, development of technical solutions and/or testing
• Works independently as the senior developer on a diverse range of activities and provides technical guidance to others to help resolve issues within area of expertise
• Leads the development of detailed, complex and/or comprehensive project plans and understands impact / risk of integrating third party solutions
• Typically reports to an IT Development Manager or above

Education & Experience:

• Undergraduate degree or Technical Certificate
• 5-7 years related experience

Physical Requirements:

Never: 0%; Occasional: 1-33%; Frequent: 34-66%; Continuous: 67-100%

• Domestic Travel – Occasional
• International Travel – Never
• Performing sedentary work – Continuous
• Performing multiple tasks – Continuous
• Operating standard office equipment - Continuous
• Responding quickly to sounds – Occasional
• Sitting – Continuous
• Standing – Occasional
• Walking – Occasional
• Moving safely in confined spaces – Occasional
• Lifting/Carrying (under 25 lbs.) – Occasional
• Lifting/Carrying (over 25 lbs.) – Never
• Squatting – Occasional
• Bending – Occasional
• Kneeling – Never
• Crawling – Never
• Climbing – Never
• Reaching overhead – Never
• Reaching forward – Occasional
• Pushing – Never
• Pulling – Never
• Twisting – Never
• Concentrating for long periods of time – Continuous
• Applying common sense to deal with problems involving standardized situations – Continuous
• Reading, writing and comprehending instructions – Continuous
• Adding, subtracting, multiplying and dividing – Continuous

The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties and skills required. The listed or specified responsibilities & duties are considered essential functions for ADA purposes.

Who We Are

TD Securities offers a wide range of capital markets products and services to corporate, government, and institutional clients who choose us for our innovation, execution, and experience. With more than 6,500 professionals operating out of 40 cities across the globe, we strive to make every interaction, product and experience remarkably human and refreshingly simple.  Our services include underwriting and distributing new issues, providing trusted advice and industry-leading insight, extending access to global markets, and delivering integrated transaction banking solutions. In 2023, we acquired Cowen Inc., offering our clients access to a premier U.S. equities business and highly-diverse equity research franchise, while growing our strong, diversified investment bank. 

Together, we are reimagining what banking can be for our clients, colleagues and communities. 

Our Total Rewards Package
Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial, physical and mental well-being goals. Total Rewards at TD includes base salary and variable compensation/incentive awards (e.g., eligibility for cash and/or equity incentive awards, generally through participation in an incentive plan) and several other key plans such as health and well-being benefits, savings and retirement programs, paid time off (including Vacation PTO, Flex PTO, and Holiday PTO), banking benefits and discounts, career development, and reward and recognition. Learn more
 

Additional Information:
We’re delighted that you’re considering building a career with TD. Through regular development conversations, training programs, and a competitive benefits plan, we’re committed to providing the support our colleagues need to thrive both at work and at home.
Colleague Development

If you’re interested in a specific career path or are looking to build certain skills, we want to help you succeed. You’ll have regular career, development, and performance conversations with your manager, as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities. 

If you’re passionate about helping clients and building deep, lasting relationships, TD offers diverse career paths where you can grow your expertise and make a meaningful impact.  

We're committed to your success and foster a respectful workplace where diverse perspectives are valued, everyone has fair opportunities to grow, and you can unlock your full potential to achieve your career goals. Here at TD, we hire and develop the best.
 

Training & Onboarding
We will provide training and onboarding sessions to ensure that you’ve got everything you need to succeed in your new role.
Interview Process
We’ll reach out to candidates of interest to schedule an interview. We do our best to communicate outcomes to all applicants by email or phone call.

Accommodation

TD Bank is an equal opportunity employer.  All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, status as a protected veteran or any other characteristic protected under applicable federal, state, or local law.

If you are an applicant with a disability and need accommodations to complete the application process, please email TD Bank US Workplace Accommodations Program at [email protected].  Include your full name, best way to reach you and the accommodation needed to assist you with the applicant process.