As a Sr. IT Customer Support Supervisor at Honeywell Aerospace, you will play a key role in ensuring the smooth operation of our IT support services, with a primary focus on elevating the customer experience. You will be responsible for guiding, mentoring, and inspiring your team, driving them to exceed customer expectations and uphold our commitment to excellence.
You will report directly to our Sr Director IT and you’ll work out of our Phoenix, AZ location on a Hybrid work schedule, following the initial 90 days of on-site work.
In this role, you will be critical in ensuring the customer experience in IT support is second to none. Your leadership will empower a team of professionals to deliver top tier service, enhance customer satisfaction, and strengthen our relationships with internal clients. Your decisions and strategies will resonate across our global operations, ensuring that technology remains an enabler, not a hurdle.
By joining us in this essential position, you will be at the forefront of advancing our commitment to customer centric support, excellence and setting new standards in the world of IT services. Your leadership will help shape a future where every interaction reflects Honeywell Aerospace’s unwavering dedication to customer success.
Responsibilities
Key Responsibilities
- Lead and manage a team of IT support professionals, providing guidance, coaching, and support.
- Ensure timely resolution of technical issues and deliver excellent customer service.
- Collaborate with cross functional teams to identify and implement process improvements.
- Monitor and analyze support metrics to identify trends and areas for improvement.
- Act as an escalation point for complex technical issues, providing expert assistance.
- Manage team workload and prioritize tasks effectively.
Qualifications
US PERSON REQUIREMENT
Due to compliance with U.S. export control laws and regulations, candidate must be a U.S. Person, which is defined as, a U.S. citizen, a U.S. permanent resident, or have protected status in the U.S. under asylum or refugee status or have the ability to obtain an export authorization.
YOU MUST HAVE
- Minimum 2 years of experience in IT support or an IT related field.
- Minimum 2 years in a managerial role.
- Minimum 2 years of work experience with IT systems – preferably Service Now, Azure, NextThink or other related IT systems.
WE VALUE
- Bachelor’s degree in computer science, Information Technology, or a related field.
- Strong leadership and team management skills.
- Excellent communication and interpersonal skills.
- Exceptional problem solving and critical thinking skills.
- Ability to prioritize and delegate tasks effectively.
Benefits:
Beyond a performance-driven salary, you'll work alongside dedicated experts on technology that's advancing aviation. As a Honeywell Aerospace employee, you're eligible for a comprehensive benefits package that includes:
- Employer-subsidized medical, dental, vision and life insurance
- Short-term and long-term disability coverage
- 401(k) match, flexible spending accounts and health savings accounts
- Employee assistance program and educational assistance
- Parental leave and 12 paid holidays
- Paid time off for vacation, personal and sick time
Explore your benefits: https://honeywellaerospacebenefits.com/
The application period for the job is estimated to be 40 days from the job posting date; however, this may be shortened or extended depending on business needs and the availability of qualified candidates.
About us:
Join a company that's reintroducing itself to the aviation community we've helped advance for more than a century. At Honeywell Aerospace (NASDAQ: HONA), we're launching as an independent, publicly traded aerospace and defense company built on a legacy of operational excellence and mission-focused execution.
Our new brand identity pairs that heritage with real momentum, as we build technology that helps pilots navigate with confidence, aircraft operate more efficiently, and operators stay ahead of change. With our systems on board 90% of the world's aircraft, your work here has reach that's rare to find anywhere else.
Focusing on our customers, investing in innovation, and building a culture of accountability and performance is how we're shaping what comes next.
Every horizon. Every mission. Every day.
Skills Required
- Must be a U.S. Person (U.S. citizen, U.S. permanent resident, asylum/refugee status, or able to obtain export authorization)
- Minimum 2 years of experience in IT support or an IT-related field
- Minimum 2 years in a managerial role
- Minimum 2 years of work experience with IT systems
- Experience with ServiceNow, Azure, NextThink or similar IT systems
- Ability to work on-site in Phoenix, AZ for initial 90 days, then on a hybrid schedule
- Bachelor's degree in computer science, Information Technology, or related field
- Strong leadership and team management skills
- Excellent communication and interpersonal skills
- Exceptional problem solving and critical thinking skills
- Ability to prioritize and delegate tasks effectively
The Aerospace Corporation Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about The Aerospace Corporation and has not been reviewed or approved by The Aerospace Corporation.
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Retirement Support — The 401(k) plan provides a company‑paid contribution of 8–12% based on years of service with immediate eligibility and vesting, and eligible employees can access retiree medical benefits.
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Leave & Time Off Breadth — Paid time off includes 15 vacation days (rising to 20 after five years), nine paid holidays, and unlimited sick time for exempt employees with accruals for non‑exempt staff.
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Flexible Benefits — Flexible work models include a 9/80 schedule with alternating Fridays off, supported by backup care services, an EAP, relocation assistance, and home‑office stipends where applicable.
The Aerospace Corporation Insights
What We Do
The space enterprise has been transformed by rapid change and growth. New vehicles for national security space, a more rapid launch cadence, proliferated satellite constellations, the pursuit of interplanetary exploration, and thriving commercial ventures are changing the nature of the space industry. The Aerospace Corporation (Aerospace) is a leading architect for U.S. space programs, shaping efforts to outpace threats to our national security while cultivating the technologies needed to further this new era of space commercialization and exploration. Aerospace works across the space enterprise in service of the public interest. In addition to supporting the Department of Defense and the Intelligence Community, our customers include NASA, NOAA, numerous federal agencies, and commercial space — all of whom benefit from our deep technical knowledge. We only pursue business related to the space mission and complementary fields, operating as the nation’s trusted partner to solve the toughest challenges and develop reliable and innovative technologies. Innovation in space occurs when people have the freedom to imagine and do. At Aerospace, we take pride in our readiness to solve some of the most complex challenges in the space enterprise.
Why Work With Us
We are a non-profit corporation chartered by the government to work on the hardest problems in space. We employ technical experts in every discipline of space-related science and engineering who touch every part of the US space program. Come join us as we make an impact bigger than ourselves.
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