A Career at HARMAN
As a technology leader that is rapidly on the move, HARMAN is filled with people who are focused on making life better. Innovation, inclusivity and teamwork are a part of our DNA. When you add that to the challenges we take on and solve together, you’ll discover that at HARMAN you can grow, make a difference and be proud of the work you do every day.
About the Role
This is a Site administrator role reporting to the EUC Manager for the region. The role will involve the day-to-day on-site support of staff in the Szekesfehervar office and occasional remote support for other locations.
What You Will Do
- Ensure desktop support internal processes and procedures are adhered to
- Manage incidents/ service requests assigned to them until resolution/ execution
- Provide support to local and remote users
- Handle end-user escalation effectively and involve the EUC Manager accordingly
- Route/assign tickets to appropriate support group if necessary identifying and escalating high priority, high severity issues
- Updating pending tickets with timely, precise, and accurate updates
- Following up with end users or support groups, if necessary, for closure of pending tickets
- Creating and uploading knowledge-base articles
- Provide support to internal projects and ensure all assigned project deliverables are completed
- Understanding of Microsoft (MS) Windows 10/11, MS M365, IP addressing, DHCP, DNS, network cabling, and patching
- Perform application support, Samsung and iPhone mobile device support, PC imaging, and housekeeping
- Hands and feet support for all IT Digital towers (Network, Security, Windows, Linux, and Unified Communications towers)
What You Need
- 5 years plus experience in an IT support role
- Understand requirements on the vision and roadmap on End-user space
- Ability to design, deploy, and manage end-user computing environment
- Good experience in the core End User services domain
- Knowledge of computers/ Laptops/ Printers/ peripheral troubleshooting
- Knowledge of Office applications, MS O365, security clients, patch management, etc.
- Experience and knowledge in various methodologies and models for end-user services delivery
- Awareness and experience in practice development initiatives
- Must have sound troubleshooting knowledge of Windows Operating systems (MS Windows 10 and 11)
- Strong communication skills, both verbal and written in Hungarian and English
What is Nice to Have
- Work well in team environments and be self-motivated/self-starting
- Strong listening skills and ability to innovate and brainstorm around business ideas and needs
- Flexibility to support migration issues on the go, without supervision, deal with ambiguity, self-motivated and results-driven
- Able to derive results in an ambiguous setting and accomplish results in line with business needs
- Troubleshooting knowledge of Linux and MAC Operating systems
What Makes You Eligible
- This role is a full-time role in the Szekesfehervar office location
What we offer
#HarmanEmployees
- Flexible work schedule with a culture encouraging work-life integration and collaboration in a global environment.
- Access to employee discounts on world-class HARMAN/Samsung products (JBL, Harman Kardon, AKG etc.)
- Professional development opportunities through HARMAN University’s business and leadership academies.
- An inclusive and diverse work environment that fosters and encourages professional and personal development in an innovative and collaborative culture.
- “Be Brilliant” employee recognition and rewards program.
- Work on best-in-class emerging technologies and an atmosphere that pushes you to give your best.
#LI-AB3
HARMAN is proud to be an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.
Top Skills
What We Do
Headquartered in Stamford, Connecticut, HARMAN (harman.com) designs and engineers connected products and solutions for automakers, consumers, and enterprises worldwide, including connected car systems, audio and visual products, enterprise automation solutions; and services supporting the Internet of Things. With leading brands including AKG®, Harman Kardon®, Infinity®, JBL®, Lexicon®, Mark Levinson® and Revel®, HARMAN is admired by audiophiles, musicians and the entertainment venues where they perform around the world. More than 50 million automobiles on the road today are equipped with HARMAN audio and connected car systems. Our software services power billions of mobile devices and systems that are connected, integrated and secure across all platforms, from work and home to car and mobile. HARMAN has a workforce of approximately 30,000 people across the Americas, Europe, and Asia. In March 2017, HARMAN became a wholly-owned subsidiary of Samsung Electronics Co., Ltd. HARMAN is an Equal Opportunity, Affirmative Action employer. Minorities, women, veterans and individuals with disabilities are encouraged to apply. HARMAN offers a great work environment, challenging career opportunities, professional training and competitive compensation. Looking for a challenge where your experience is valued? Come see what you can achieve as a leader with HARMAN!
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