Overview:
We are seeking a technically strong and proactive AI IT Engineer to join our regional IT team in Singapore. This role blends AI-driven internal application development, enterprise systems integration, and hands-on IT support operations in a dynamic global environment. You will work closely with teams across regions to build internal AI applications, support enterprise IT infrastructure, and drive automation across systems and processes.
Key Responsibilities:
- Provide hands-on IT support for end-user devices (Windows/macOS), networking, AV systems, and office IT infrastructure.
- Maintain local IT infrastructure, WiFi, printers, access control systems, and coordinate with global IT teams for rollouts and upgrades.
- Support onboarding/offboarding processes such as account creation, access management, and device provisioning.
- Manage IT asset lifecycle: procurement, inventory, allocation, and decommissioning
- Ensure IT operations follow security policies, compliance requirements, and ITSM best practices.
- Build and maintain internal AI applications, including RAG pipelines, multi-agent workflows, and knowledge retrieval systems.
- Develop and enhance graph databases, AI data pipelines, and enterprise API integrations (e.g., ServiceNow, Workday, Microsoft Graph).
- Support testing, CI/CD automation, performance tuning, and documentation for internal IT applications.
Required Qualifications:
●Bachelor’s or Master’s degree in Computer Science, Information Systems, Artificial Intelligence, or a related field
●Strong communication skills and ability to read, speak, and write fluent Mandarin
●Strong proficiency in at least one backend programming language: Python / Go / Node.js / Java
●Familiarity with modern frontend frameworks (e.g., Next.js, Vue) & strong understanding of databases (MySQL / PostgreSQL / NoSQL), and Git workflows
●Familiarity with AI applications, RAG workflows, or agent-based frameworks is advantageous.
●Experience with tools such as LangChain, LlamaIndex, Autogen, Kubernetes, Docker, Prometheus, or Grafana is preferred.
●Understanding of IT asset management, ITSM processes (e.g., ServiceNow, Jira), and enterprise IT infrastructure is beneficial.
Why Join Us?
- Work in a dynamic and collaborative environment.
- Opportunity to enhance IT service delivery processes.
- Be part of a growing team that supports global IT operations.
As an equal opportunity employer, we firmly believe that diverse voices fuel our innovation and allow us to better serve our users and the community. We foster an environment where every employee of Tencent feels supported and inspired to achieve individual and common goals.
Skills Required
- Bachelor's degree in information technology, Computer Science, or a related field
- 7+ years of experience in IT operations, service delivery, or similar role
- Strong knowledge of IT asset management, IT service management (ITSM), and IT operations best practices
- Experience with onboarding/offboarding processes and identity/access management tools
- Proficiency in managing Windows and macOS environments, networking fundamentals, and enterprise IT infrastructure
- Familiarity with ITSM tools such as ServiceNow, Jira, or similar platforms
- Excellent problem-solving skills and the ability to work in a fast-paced environment
- Strong communication and interpersonal skills to collaborate with cross-functional teams
- Experience with Microsoft 365 (M365) and Exchange
- ITIL certification
Tencent Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Tencent and has not been reviewed or approved by Tencent.
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Healthcare Strength — Healthcare coverage is positioned as a standout, with strong PPO options and relatively low prescription costs highlighted for U.S. plans. This suggests the medical offering can be a meaningful component of the overall rewards package for U.S.-based employees.
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Retirement Support — Retirement support is framed as competitive in the U.S., with employer match details called out as an item to confirm in writing. This indicates retirement benefits can be a notable strength where applicable.
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Strong & Reliable Incentives — Performance-linked incentives and share-based awards are repeatedly included as part of the compensation model, alongside potential RSU and sign-on eligibility in certain roles. This points to total rewards often extending beyond base pay through variable and equity components.
Tencent Insights
What We Do
Tencent uses technology to enrich the lives of Internet users. Our communications and social platforms Weixin and QQ connect users with each other, with digital content and daily life services in just a few clicks. Our high performance advertising platform helps brands and marketers reach out to hundreds of millions of consumers in China. Our financial technology and business services support our partners' business growth and assist their digital upgrade. We invest heavily in talent and technological innovation, actively participating in the development of the Internet industry. Tencent was founded in Shenzhen, China, in 1998, and listed on the Main Board of the Stock Exchange of Hong Kong since June 2004.
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