Job Description
The Senior Change and IT Release Analyst is responsible for governing and executing the IT Change Management process, ensuring changes are effectively evaluated, authorized, and implemented with minimal risk to the organization. This role partners with IT teams and vendors to drive quality, accountability, and continuous improvement in change practices.This role is expected to operate with a high degree of autonomy and actively contribute to the evolution of the Change Management function, including influencing process improvements, platform enhancements, and cross-team adoption of best practices.
What You’ll Do
Ensure ITIL Service Transition activities are governed, executed, and supported in alignment with the ITIL service model
Drive process simplification, standardization, and continuous improvement across change and release enablement practices
Collaborate on ServiceNow enhancements, including workflow improvements, automation opportunities, and reporting capabilities
Partner with engineering and development teams to evolve change and release practices, supporting increased efficiency, automation, and alignment with modern delivery models
Monitor and report on key Change Management metrics, providing actionable insights and recommendations to leadership
Support audit and compliance activities through accurate, complete, and defensible documentation
Facilitate CAB meetings, ensuring effective decision-making, readiness, and clear stakeholder communication
Serve as a subject matter expert and resource to business partners and team members, providing guidance on change and release processes
Review and validate change records for completeness, accuracy, CI alignment, and appropriate risk classification
Monitor and report on key metrics and provide actionable insights to leadership
Support audit and compliance activities with clear, defensible documentation
What You Bring
Bachelor's degree or advanced degree (where required)
5+ years of experience in related field.
In lieu of degree, 7+ years of experience in related field.
Bonus Points
Experience working in a hybrid model with internal teams and managed service providers
Experience facilitating CAB or similar governance forums
Familiarity with CMDB and CI relationships
Experience driving process improvements or platform enhancements
What You’ll Get
The opportunity to work at the cutting edge of health care delivery with a team that’s deeply invested in the community
Work-life balance, flexibility, and the autonomy to do great work
Medical, dental, and vision coverage along with numerous health and wellness programs
Parental leave and support plus adoption and surrogacy assistance
Career development programs and tuition reimbursement for continued education
401k match including an annual company contribution
Learn more
Where You’ll Work
Our Hybrid Flex approach is built on presence with a purpose – giving you flexibility to work remotely with intentional in-person connection – that supports a workplace that’s flexible, connected, and future focused.
In a Hybrid-Flex role, you’ll work in the office at least two days a week for collaboration and connection. In a Remote Flex role, you’ll work virtually, with a few in-office visits each year for meaningful moments that matter.
Whether your role is Hybrid Flex or Remote Flex depends on the nature of the work and distance from our Durham headquarters. We welcome candidates from outside the local area and in any states listed on this job posting. Onsite expectations will be discussed during the interview process.
#LI-Hybrid
Salary Range
At Blue Cross NC, we take great pride in a fair and equitable compensation package that reflects market-price and our starting salaries are typically planned near the middle of the range listed. Compensation decisions are driven by factors including experience and training, specialized skill sets, licensure and certifications and other business and organizational needs. Our base salary is part of a robust Total Rewards package that includes an Annual Incentive Bonus*, 401(k) with employer match, Paid Time Off (PTO), and competitive health benefits and wellness programs.
*Based on annual corporate goal achievement and individual performance.
Skills
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JOB ALERT FRAUD: We have become aware of scams from individuals, organizations, and internet sites claiming to represent Blue Cross and Blue Shield of North Carolina in recruitment activities in return for disclosing financial information. Our hiring process does not include text-based conversations or interviews and never requires payment or fees from job applicants. All our career opportunities are published on https://bcbsnc.wd5.myworkdayjobs.com/en-US/BCBSNC. If you have already provided your personal information that you suspect is fraudulent activity, please report it to your local authorities. Any fraudulent activity should be reported to: [email protected].
Skills Required
- Bachelor's degree or advanced degree
- 5+ years of experience in related field
- In lieu of degree, 7+ years of related experience
- Knowledge of ITIL Service Transition and Change Management
- Experience with ServiceNow platform
- Experience facilitating CAB or similar governance forums
- Familiarity with CMDB and CI relationships
- Experience working with hybrid teams and managed service providers
- Experience driving process improvements and platform enhancements
What We Do
It's an exciting time to work at Blue Cross and Blue Shield of North Carolina. Health care is changing, and we're leading the way. We offer more than health insurance our customers can count on. We’re committed to better health and better health care − in our communities and beyond. Our employees bring energy and creativity to the workplace, and it shows in our innovative approach to improving the health and well-being of North Carolinians. Our company is a not-for-profit with headquarters in Durham and major operations in Winston-Salem and Fayetteville. In all we employ more than 4,500 North Carolinians and serve more than 3.7 million customers. Help us lead the charge for better health care by joining our award-winning team. Discover tremendous opportunities with us to do challenging and rewarding work. Opportunities that can lead you to a fulfilling career, work that can help others lead healthier, happier lives. Blue Cross NC is an independent licensee of the Blue Cross and Blue Shield Association.
