Sr IT Analyst

Support the management of global IT computer hardware service processes for Honeywell IT. In this role, you will help mature the services and processes that ensure employees around the world have the computers and related accessories they need to remain productive. The scope of work spans the full device lifecycle, from initial request and provisioning through refresh, replacement, and secure disposal. You will partner with cross-functional teams including Finance, Procurement, Site Support, End User Compute, Order Support, and New Hire Logistics to execute core service activities and identify opportunities to improve efficiency through automation and emerging technologies. You will also support computing-related activities associated with mergers, acquisitions, and divestitures as needed.

As needed, you will lead and coordinate the work of team members and partner organizations to achieve service objectives. Success in this role requires strong process discipline, sound technical judgment, and the ability to take initiative in a fast-paced global environment. Experience in two or more IT services is preferred, along with working knowledge of ServiceNow and service management practices. 

• Support the identification, evaluation, and fulfillment of computing needs for new and existing Honeywell users globally.
• Help manage global stockroom operations used to fulfill new device requests and coordinate the retirement and disposal of obsolete hardware.
• Partner with cross-functional teams to identify and implement IT hardware solutions that support business and operational needs.
• Collaborate with peer IT teams to ensure hardware issues are identified, escalated, and resolved quickly and effectively.
• Provide guidance and training to end users on supported devices, tools, and standard processes when needed.
• Help govern the portfolio of standard device options, including PCs and Macs, to support consistency, cost control, and user productivity.
• Assist in managing role-based device categories to ensure employees receive hardware options aligned to their work requirements.

MUST HAVE

• Experience using data and analysis to drive decisions and improve outcomes.
• Strong financial acumen and the ability to balance service quality, cost, and operational efficiency.
• Demonstrated problem-solving skills with the ability to identify practical, scalable solutions.
• Ability to work effectively across teams and build strong collaborative relationships.
• Strong initiative and the ability to work independently in a dynamic environment.
• Working knowledge of ServiceNow and familiarity with hardware asset lifecycle management practices.
• Strong written and verbal communication skills with the ability to influence stakeholders.
• Commitment to continuous improvement, process optimization, and automation

WE VALUE

• Ability to manage complex situations with limited guidance while maintaining strong execution and follow-through.
• Creative and collaborative approach to solving operational and technical challenges.
• Strong analytical skills paired with a high level of customer focus and service orientation.
• Ability to communicate clearly, listen effectively, and adapt messaging to different audiences.
• Experience applying Lean, Six Sigma, or similar process improvement methodologies to increase efficiency and quality.
• Track record of delivering fast, accurate results in a global, matrixed environment.
• Experience working effectively with supplier and service partners to resolve issues and improve service outcomes.

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