We are seeking an experienced SAP Order Management (OM) Functional Lead to act as the Honeywell SME and owner for SAP Order Management support services. This role will provide functional leadership, vendor governance, service oversight, and strategic direction for the SAP OM landscape while ensuring business continuity and operational excellence.
The ideal candidate will have strong functional expertise in SAP Order Management and Order-to-Cash (O2C) processes, along with experience managing support vendors, driving service improvements, overseeing incident trends, and partnering with business stakeholders. While not responsible for day-to-day ticket resolution, the candidate should possess sufficient hands-on SAP knowledge to challenge solutions, guide troubleshooting efforts, and provide functional leadership.
ResponsibilitiesKey Responsibilities
SAP OM Ownership
- Act as the primary liaison between business stakeholders and support partners.
- Provide functional direction and governance for SAP OM support services.
- Ensure SAP OM solutions align with business objectives and operational requirements.
- Drive continuous improvement initiatives across Order-to-Cash processes.
Vendor & Service Management
- Govern third-party support vendors responsible for incident, problem, and change management activities.
- Review incident trends, recurring issues, and root causes to ensure long-term resolution.
- Monitor vendor performance against SLAs, KPIs, and contractual commitments.
- Participate in service reviews and operational governance meetings.
- Escalate critical production issues and coordinate resolution efforts across multiple teams.
Functional Leadership
- Provide guidance on:
- Sales Order Processing
- Pricing and Condition Management
- Deliveries and Shipping
- Billing and Invoicing
- Returns Processing
- Customer Master Data
- Order-to-Cash (O2C) processes
- Assess business requirements and recommend scalable SAP solutions.
- Review and approve functional designs, enhancements, and change requests.
- Support testing, release planning, and deployment activities.
Stakeholder Management
- Partner with Sales, Customer Service, Supply Chain, Logistics, and Finance teams.
- Ensure business needs are translated into effective SAP solutions.
- Communicate service health, risks, and improvement opportunities to leadership.
- Drive alignment across business, IT, and support partners.
YOU MUST HAVE
Required Qualifications
SAP Expertise
- 6–10 years of experience in SAP Order Management / SAP SD.
- Strong understanding of:
- Order-to-Cash (O2C)
- Sales Order Management
- Pricing
- Billing
- Deliveries & Shipping
- Customer Master Data
- Returns Management
- Integration with Logistics and Finance
Skills Required
- 6-10 years of experience in SAP Order Management / SAP SD
- Strong understanding of Order-to-Cash (O2C) processes
- Experience managing third-party support vendors and vendor governance
- Experience driving service improvements, monitoring SLAs and KPIs
- Functional expertise in Sales Order Processing
- Expertise in Pricing and Condition Management
- Experience with Deliveries and Shipping processes
- Experience with Billing and Invoicing and Returns Processing
- Knowledge of Customer Master Data management
- Experience integrating SAP OM with Logistics and Finance
- Ability to review/approve functional designs, support testing, release planning, and deployment
Honeywell Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Honeywell and has not been reviewed or approved by Honeywell.
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Retirement Support — Retirement plans feature a notably strong company 401(k) match with vesting after three years, enhancing long-term savings security. Additional tax-advantaged accounts and company contributions for eligible earners further strengthen financial preparedness.
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Leave & Time Off Breadth — Time off policies include flexible or unlimited vacation for many salaried roles and a broad observed-holiday schedule, providing manager-approved flexibility. This structure supports rest and work-life balance across varied needs.
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Parental & Family Support — Parental leave offers paid time for birth, adoption, or foster care that can be taken consecutively or intermittently. The design enables practical flexibility in how family leave is used.
Honeywell Insights
What We Do
Honeywell is a Fortune 500 company that invents and manufactures technologies to address tough challenges linked to global macrotrends such as safety, security, and energy. With approximately 110,000 employees worldwide, including more than 19,000 engineers and scientists, we have an unrelenting focus on quality, delivery, value, and technology in everything we make and do.
