PRINCIPAL ACCOUNTABILITY
The Senior Infrastructure Engineer (SIE) is responsible for the design, implementation, maintenance, and optimization of Carter BloodCare’s (CBC) network infrastructure. This position applies advanced expertise in Cisco networking technologies, routing protocols, SD-WAN, and infrastructure security to design, implement, and optimize resilient network solutions.
The SIE ensures the reliability, scalability, and security of network systems by maintaining LAN/WAN environments, supporting VOIP systems, and collaborating with cybersecurity personnel to enforce security standards. This position proactively monitors, troubleshoots, and resolves complex network and infrastructure issues to ensure high availability and performance across critical systems, including hybrid cloud environments.
The SIE exemplifies and champions CBC Core Values and Code of Conduct and adheres to CBC policies and applicable Standard Operating Procedures (SOPs). To support ongoing development and organizational goals, the SIE is required to attend meetings and training sessions, as assigned. This position participates in the shared on-call rotation with the IS Technical Services team.
Exempt employees are expected to maintain availability beyond standard business hours when business needs arise. Regular, full-time attendance is required during normal working hours.
QualificationsEDUCATION- Bachelor’s Degree in Computer Science, Information Technology, or a related field; Equivalent work experience may be considered in lieu of a degree
- Industry certifications (e.g., Cisco CCNP CCIE), preferred
EXPERIENCE
- Minimum of 5 years of experience with Cisco routing, switching, and firewall technologies
- Minimum of 3 years of experience supporting VOIP systems, preferably Cisco-based solutions
- Minimum of 3 years of experience with SD-WAN technologies and implementation
- Experience in a lead, mentoring, or supervisory capacity, preferred
- Experience administering enterprise systems and services, including Windows Domain Services (e.g., Active Directory, DNS, Group Policy) and Microsoft 365, preferred
- Experience supporting network and infrastructure environments across cloud and virtualization platforms (e.g., Microsoft Azure, AWS, VMware, Nutanix), preferred
- Experience managing infrastructure lifecycle activities (e.g., patching, firmware upgrades, ongoing maintenance of network devices), preferred
- Advanced knowledge of LAN/WAN architecture, routing, switching, and network protocols
- Knowledge of SD-WAN architecture, deployment, and management
- Understanding of hybrid cloud networking concepts, including Azure and AWS networking services
- Familiarity with virtualization platforms (e.g., VMware, Nutanix)
- Knowledge of Windows Domain Services (e.g., AD, DNS, Group Policy)
- Knowledge of Microsoft 365 administration
- Strong understanding of network security principles and collaboration with cybersecurity teams
- Proficiency in configuring and maintaining Cisco infrastructure and firewall technologies
- Ability to diagnose and resolve complex network issues in a timely manner
- Strong documentation skills, including network diagrams and SOPs
- Excellent communication skills with the ability to interface with users and cross-functional team
- Ability to sit, walk, stand, bend, and move up to 40 pounds
- Ability to work under pressure in a fast-paced environment with competing priorities and critical infrastructure support responsibilities
- Stress associated with the ability to operate all equipment necessary to perform the job
- Ability to participate in an on-call rotation and respond to after-hours incidents, which may require extended work hours
Carter BloodCare is an EEO/Affirmative Action employer. Carter BloodCare provides equal employment opportunities (EEO) to all employees and applicants and will not discriminate in its employment practices due to an employees or applicants race, color, religion, sex, sexual orientation, gender identity, age, national origin, genetic, and veteran or disability status. In addition to federal law requirements, Carter BloodCare complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. Carter BloodCare is a Pro Disabled & Veteran Employer.
We maintain a drug-free workplace and perform pre-employment substance abuse testing.
Skills Required
- Bachelor’s degree in Computer Science, Information Technology, or a related field, or equivalent work experience
- At least 5 years of experience with Cisco routing, switching, and firewall technologies
- At least 3 years of experience supporting VOIP systems, preferably Cisco-based solutions
- At least 3 years of experience with SD-WAN technologies and implementation
- Cisco industry certifications such as CCNP or CCIE
- Experience in a lead, mentoring, or supervisory capacity
- Experience administering Windows Domain Services, including Active Directory, DNS, and Group Policy, and Microsoft 365
- Experience supporting network and infrastructure environments across Azure, AWS, VMware, or Nutanix
- Experience managing infrastructure lifecycle activities, including patching, firmware upgrades, and network device maintenance
- Ability to participate in an on-call rotation and respond to after-hours incidents
What We Do
Carter BloodCare is an independent, community-based nonprofit blood center serving North, Central and East Texas. It collects donations through donor centers and mobile and community drives, then processes, tests, stores and distributes blood and blood components to hospitals and other medical facilities. The organization supplies transfusion resources for patients with urgent and ongoing medical needs, guided by its mission to save lives by making transfusion possible.
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