Sr. Implementation Consultant, West Coast

Job Title: Senior Implementation Consultant

Reporting to: Senior Manager, Implementation Services

Location: West Coast, Remote

Department: Customer Success

As our new Senior Implementation Consultant, you will work directly with customers to accelerate their adoption of Quickbase so they can solve business problems faster. Working with our Sales and Customer Experience teams, you will own the technical and functional implementation of Quickbase for new and existing customers. Providing industry insights and technical expertise, you will demonstrate the power of the platform by building with customers and enabling customers to build themselves. You will share Quickbase best practices, propose application designs, and implement workflow automation to address customers' functional and technical requirements to achieve their short-term and long-term goals. As a customer advocate and Quickbase expert, you will be expected to synthesize your product observations and customer conversations into insights that our product team can act on.  

Ideally, you have demonstrated the ability to lead the planning and development of technical solutions to solve moderate to complex business requirements. In addition to a strong technical background, you have a consultative mindset, always showing high levels of curiosity about customers and their objectives, leveraging all information sources to drive solutions and new uses. Emotionally intelligent and patient, you can converse with a wide variety of individuals from various backgrounds and support both technical and non-technical clients.  

Responsibilities

·       Increase time to Value: Accelerate successful adoption of Quickbase through time-bound customer engagements and identify success metrics to provide data driven insight to the value of Quickbase  

·       Coach: Identify, enable and nurture new Quickbase builders  

·       Learn: Seek to understand a customer’s business and uncover new opportunities for Quickbase to add value to our customers  

·       Relationship Management: Provide exceptional customer service and become the customer's trusted adviser as you aim to create Quickbase champions  

·       Enable Customer Success: Provide customers with the tools and resources they need to be successful with Quickbase  

·       Ensure Best Practices: Work with key customer stakeholders to ensure Quickbase is implemented in the optimal manner within the customer IT landscape for long-term success, addressing all Security, Technical, operational, and policy concerns.  

Qualifications

·       5+ years delivering technical solutions in software sales, services, engineering, or support  

·       Highly curious about Business Process, experience in optimizing and automating processes  

·       3+ years of experience designing and building solutions in Quickbase  

·       Experience establishing and nurturing relationships at all customer levels, from C-suite to individual contributors  

·       2+ years working with relational databases, SaaS integration services, and integrating with enterprise software systems  

·       Understanding and experience defining and managing key metrics, including financial targets, industry-standard metrics, and stakeholder  

·       Experience working with ERP solutions and enterprise software systems  

·       General working knowledge of API’s  

·       General working knowledge of HTML/CSS or JavaScript a plus  

Education

·       BS/BA degree (Computer Science or Business degree preferred)  

Licenses/ Certifications

·       Quickbase Expert Builder Certification  

·       Quickbase Pipelines Certification  

Additional Requirements 

·      Flexibility for Travel

·      Effective contributing member in a small, high-performance team  

·      Excellent persuasive, presentation, written, and verbal communication skills