What you will do at VeSync:
- End-User Support
- Serve as primary point of contact for Level 1 and Level 2 helpdesk tickets.
- Troubleshoot issues with Windows 10/11, Office applications, Outlook, VPN, printers, and other end-user technologies.
- Provide remote and in-person support for hardware, software, and connectivity issues.
- Assist new hires with onboarding, account setup, and device deployment.
- System Administration (Windows & Cloud)
- Manage and maintain Active Directory, Azure Active Directory / Entra ID, and identity lifecycle processes.
- Administer Microsoft 365 services including Exchange Online, Teams, SharePoint, OneDrive, and security policies.
- Perform routine Windows Server tasks such as user/group management, GPO updates, patching, and monitoring.
- Support hybrid AD environments, including synchronization, SSO, and MFA configurations.
- Endpoint & Device Management
- Deploy, configure, and manage endpoints using tools such as Intune, Autopilot, or other MDM solutions.
- Maintain standardized images, profiles, and compliance policies for desktops and laptops.
- Monitor endpoint health, performance, and security posture.
- Network & Infrastructure Support
- Assist with basic network troubleshooting (DNS, DHCP, Wi-Fi, VPN, firewalls).
- Support on-premises servers, virtualization platforms (VMware/Hyper-V), and storage systems as needed.
- Collaborate with senior engineers on infrastructure changes, upgrades, and security improvements.
- Security & Compliance
- Enforce security best practices, including MFA, conditional access, patch compliance, and endpoint protection.
- Assist with audits, asset tracking, and vulnerability remediation.
- Monitor and escalate suspicious activity or security incidents.
- Documentation & Process Improvement
- Maintain accurate documentation for systems, procedures, and knowledge base articles.
- Recommend and implement improvements to helpdesk workflow and system reliability.
- Participate in IT projects involving migrations, deployments, and new technology rollouts.
What you bring to the role:
- 4-6 years of experience in IT support or system administration.
- Strong knowledge of Windows OS, Windows Server, and Microsoft 365 administration.
- Experience with Active Directory, Azure AD/Entra ID, and GPOs.
- Familiarity with cloud services (Azure preferred).
- Hands-on experience with endpoint management tools (Intune, SCCM, or equivalent).
- Understanding of basic networking concepts (TCP/IP, DNS, DHCP, VPN).
- Excellent communication, troubleshooting, and customer-service skills.
Location:
- This is an on-site, office-based role in Tustin, CA.
Salary:
- Starting at $75K annually
Perks and Benefits:
- 100% covered Medical/Dental/Vision insurance for employee AND spouse + dependents!
- 401K with 4% employer match (eligible after 90 days of employment) and immediate 100% vesting
- Generous PTO policy + paid holidays
- Life Insurance
- Voluntary Life Insurance
- Disability Insurance
- Critical Illness Coverage
- Accident Insurance
- Healthcare FSA
- Dependent Care FSA
- Travel Assistance Program
- Employee Assistance Program (EAP)
- Fully stocked kitchen
Skills Required
- 4-6 years of experience in IT support or system administration
- Strong knowledge of Windows OS, Windows Server, and Microsoft 365 administration
- Experience with Active Directory, Azure AD/Entra ID, and Group Policy Objects
- Familiarity with cloud services, preferably Azure
- Hands-on experience with endpoint management tools such as Intune, SCCM, or equivalent
- Understanding of basic networking concepts including TCP/IP, DNS, DHCP, and VPN
- Excellent communication, troubleshooting, and customer-service skills
What We Do
Founded in 2011, Etekcity was established with the goal of enriching the lives of customers across the globe by providing thoughtfully engineered consumer products designed with convenience, simplicity, practicality and value in mind. Today, Etekcity is now an international brand owner, serving a diverse e-commerce customer base in home improvement, consumer electronics, and outdoor equipment. By offering innovative, feature-rich products infused with the latest cutting edge technology and user-friendly designs, we have made tremendous strides in the e-commerce marketplace since our inception. Innovative thinking, thoughtful practicality and technological sophistication have been paramount to our continued success as a leading e-commerce brand in an extensive range of product categories. Our team is composed of bright, ambitious and creative-minded individuals with an unwavering passion for enriching the lives of those around us in new and exciting ways. While we’re an incredibly industrious bunch, we inspire our team members to be as happy and productive as possible by offering ample opportunities for growth, flexible work schedules and a casual, start-up like work environment where work and fun are not mutually exclusive. With multiple international branches and plans to expand our product outreach to physical storefront retail centers, we’re committed to becoming the world’s premier retailer of home goods and outdoor equipment. Building on better living isn’t just our slogan—it’s our promise to our valued team members too. #BuildingonBetterLiving.
