Sr. Google Dialog flow developer

This is a remote position.

• Translation of business processes and requirements into technical requirements, validation and suggestions for optimizing the business process.
  
• Serve as the application subject matter expert and led throughout the implementation cycle for workflow solution.
  
• Good understanding of the market solutions on customer communication technologies and the best practice on usage of those.
  
• Lead the design and development of workflow Projects.
  
• Driving requirements gathering and elicitation for Design, Approval, Implementation and Closure of project.
  
• Connect with key stakeholders to provide timely updates and raise blockers, risks accordingly
  
• Understand the business needs and provide solutions that comply with the standards.
  
• Connect with key stakeholders to provide timely updates and raise blockers, risks accordingly
  
• Adhere to the application development processes and standards
  
• Identify learning needs of the team and help with the same
  
• Grooming and mentoring team for technical deliveries
  
• Ability to drive the team through technical challenges
  
• Ability to drive multiple projects at a time for technical deliveries
  
• Lead internal global initiatives for IBM BPM implementation
  

• Bachelor of degree in computers or any related field.
  
• Minimum of 5+ years’ experience in the said role.
  
• Core Experience in Google Dialog Flow(GDF) Voice and Chatbot development in CX Bots including integrations with back-end systems.
  
• Google CCAI Reporting – Experience on Google Big Query and Google Looker to create Reports/Dashboards Propose suggestions/Ideas to customer to improve design of Voice and Chatbots to have w holistic BOT experience with improved self-service for end users.
  
• Google dialog flow integration with Google CCAI and back end integrations Experience on Google Cloud Functions for GDF development.
  
• Experience on Node JS/Java Script for Cloud functions Experience in Jira Good customer interfacing skills, Team management and ability to collaboratively work with different stakeholders in IT and Business.
  
• IBM BPM development - Expert, with experience in managing deliveries
  
• IBM BPM 8.5.6 , IBM BPM BAW are must have
  
• Cloud /Web Services /APIs /Integrations is an advantage
  
• Any other BPM tool knowledge is an advantage
  

N/A:- Please kindly note that this role is for USC and GC Visa holders only.

Interested and qualified candidates should send their resume to [email protected] using the job title as the subject of the mail.