EROS Technologies Inc.

Sr. Genesys Architect

Posted 3 Days Ago

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Hartford, CT, USA

In-Office

Senior level

Artificial Intelligence • HR Tech • Information Technology • Consulting

The Role

Lead architecture, operation, maintenance, and upgrades of Genesys contact-center platforms (GVP, GVP Voice Portal, URS, WFM, Infomart, Interaction Workspace). Manage Genesys components (SIP, config, DB, routing/reporting servers), inbound voice applications, and change/incident/release processes.

Summary Generated by Built In

Company Description

EROS Technologies was founded with a simple motive of offering the clients exactly what they want, how they want and when they want it. By leveraging for its clients its technological edge and right-sourcing advantage, EROS in a short period of time has grown to become one of the most trusted strategic technology partners. Treating every client as the top priority, we customize our solutions and services to align with the unique needs of each client.

Job Description

Sr. Genesys Architect

Location: Hartford, CT

1. Genesys Framework, Genesys Voice Platform(GVP) including SIP Server, URS, Config Server, DB Server, Routing Stat Servers, Reporting Stat Servers, Interaction Center

2. Application Operation, Maintenance and Development and architect experience

3. Genesys Voice Portal (GVP) and Framework

4. Genesys Inbound Voice Application 8.1, GVP,WFM, Infomart, Interaction Workspace

5. Change, Incident/Service Request/ Release Management on Genesys, Upgrades of Genesys components

Key Skills: Architect, Genesys Framework, Genesys Voice Platform(GVP) including SIP Server

Additional Information

All your information will be kept confidential according to EEO guidelines.

Skills Required

Experience with Genesys Framework
Experience with Genesys Voice Platform (GVP)
Experience with SIP Server
Experience with URS, Config Server, DB Server, Routing Stat Servers, Reporting Stat Servers
Experience with Interaction Center
Application operation, maintenance, development, and architecture experience
Experience with Genesys Voice Portal (GVP) and inbound voice applications (Genesys 8.1)
Experience with WFM, Infomart, and Interaction Workspace
Experience with change, incident/service request, and release management for Genesys and component upgrades

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The Company

125 Employees

What We Do

EROS Technologies Inc. is a global IT services and consulting company specializing in providing tailored workforce solutions and staffing, particularly in the technology sector. The company leverages AI-powered tools to deliver top-tier talent and provides 24x7x365 multi-vendor IT support, acting as a single source of accountability for mission-critical computing environments across demanding industries.