Who We Are
At Kyndryl, we design, build, manage and modernize the mission-critical technology systems that the world depends on every day. So why work at Kyndryl? We are always moving forward – always pushing ourselves to go further in our efforts to build a more equitable, inclusive world for our employees, our customers and our communities.
The Role
In this role, you will collaborate closely with the German Kyndryl Vital leader on local CX & EX services. As the design strategist and leader during customer engagements, you’ll guide teams to deliver top-notch solutions. Working alongside Consult Partners, business leaders, and account managers, you will zero in on key projects to enhance customer experiences.
Your role will include defining problems, crafting innovative solutions, and creating service blueprints while ensuring their effective implementation. Drawing insights from a range of industries, you will make data-driven decisions that elevate project outcomes. Furthermore, you'll connect with global Kyndryl Vital teams to share case studies and best practices, contributing to Kyndryl's worldwide professional design community.
As a Senior Experience Strategist, you will be responsible for:
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Collaborating with the German Kyndryl Vital leader to align local CX & EX service offerings.
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Guiding multi-disciplined teams through customer engagements as the design strategist and leader, providing insights, ideas, and leadership to deliver high-quality solutions.
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Identifying high-potential customer projects and continuously seeking ways to add value to the customer experience.
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Partnering with Kyndryl business and account leaders, technical strategists, customers, and alliance partners to define problems, imagine solutions, and create service blueprints.
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Contributing case studies, best practices, and learnings to the global practice while staying connected to the global professional design community and Kyndryl design leadership.
This role requires at least 20% travel to customer on-site locations.
Your Future at Kyndryl
Kyndryl's focus on providing innovative IT solutions to its customers means that in Systems Management, you will be working with the latest technology and will have the opportunity to learn and grow your skills. You may also have the opportunity to work on large-scale projects and collaborate with other IT professionals from around the world.
Who You Are
You’re good at what you do and possess the required experience to prove it. However, equally as important – you have a growth mindset; keen to drive your own personal and professional development. You are customer-focused – someone who prioritizes customer success in their work. And finally, you’re open and borderless – naturally inclusive in how you work with others.
Required Skills and Experience:
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7+ years of experience in applying human-centered design, with a focus on design strategy, service design, and co-creation
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Highly experienced and confident in facilitating design processes and customer workshops in projects, ensuring the entire team is onboarded
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Background in qualitative/quantitative user research, both generative and evaluative
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Experience in designing customer and employee experiences
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Entrepreneurial mindset, thriving in ambiguity and enjoying “first-of-a-kind” challenges
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Systems-thinking problem solver with business acumen to work with customers, define key objectives, and create high-level business cases. Integrates insights from business, people, and technology into innovative solutions
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Leadership in guiding multi-disciplinary teams through service design and blueprinting, resulting in experience-based roadmaps for deeper technological solutions. Excellent collaboration and communication skills with customers and internal stakeholders
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Flexible toolkit for designing co-creation journeys, adept at creating new tools as needed. Attention to detail in stakeholder language and relationship dynamics
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Interest or experience in the ITT/service industry. Strong presentation skills in pre-sales environments
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Fluent in both German and English, verbally and written.
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Bachelor's degree in relevant or other field.
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Portfolio demonstrating craft, strategic thinking, leadership, customer engagement, and inventive solutions in various contexts
Preferred Skills and Experience:
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Experience in defining a service portfolio
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Master’s degree in relevant or other field.
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Industry vertical experience
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Experience in both enterprise and agency settings
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Participatory design and research
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Knowledge and experience in IT infrastructure or other technical applications
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Human behavior, change management, or other applied social sciences
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Experience in data science, AI/ML, algorithm design
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Experience in DesignOps or otherwise experienced in design-specific processes and capabilities
Do you have an unconventional background or are you unsure if you should apply? Even if you don't tick every box, we still want to hear from you. Inclusion is important to us, and we welcome applicants from various experiences. Your unique journey can add great value to our team, and your ambition makes you a standout candidate
Being You
Diversity is a whole lot more than what we look like or where we come from, it’s how we think and who we are. We welcome people of all cultures, backgrounds, and experiences. But we’re not doing it single-handily: Our Kyndryl Inclusion Networks are only one of many ways we create a workplace where all Kyndryls can find and provide support and advice. This dedication to welcoming everyone into our company means that Kyndryl gives you – and everyone next to you – the ability to bring your whole self to work, individually and collectively, and support the activation of our equitable culture. That’s the Kyndryl Way.
What You Can Expect
With state-of-the-art resources and Fortune 100 clients, every day is an opportunity to innovate, build new capabilities, new relationships, new processes, and new value. Kyndryl cares about your well-being and prides itself on offering benefits that give you choice, reflect the diversity of our employees and support you and your family through the moments that matter – wherever you are in your life journey. Our employee learning programs give you access to the best learning in the industry to receive certifications, including Microsoft, Google, Amazon, Skillsoft, and many more. Through our company-wide volunteering and giving platform, you can donate, start fundraisers, volunteer, and search over 2 million non-profit organizations. At Kyndryl, we invest heavily in you, we want you to succeed so that together, we will all succeed.
Get Referred!
If you know someone that works at Kyndryl, when asked ‘How Did You Hear About Us’ during the application process, select ‘Employee Referral’ and enter your contact's Kyndryl email address.
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What We Do
We have the world’s best talent that design, run, and manage the most advanced and reliable technology infrastructure each day. Together, we think holistically about the health of these vital technology ecosystems. We are a focused, independent company that builds on our foundation of excellence by creating systems in new ways. Bringing in the right partners, investing in our business, and working side-by-side with our customers to unlock potential. We're raising the bar. Our experience speaks for itself: We have 90,000 highly skilled employees around the world serving 75 of the Fortune 100. But our purpose is what drives us: Advancing the vital systems that power human progress. Because when a digital ecosystem is healthy, it can more readily adapt and support continuous growth and that opens up a world of possibility for everyone.
