As a family-owned and operated company, we feel a special obligation to the employees who comprise our Taco family. We are committed to offering employees access to the tools necessary to live long and productive lives. We strive to instill in all of our employees:
- A positive mental attitude that helps us to be a leader in the industry
- A commitment to building strong relationships, both inside and outside the organization
- A desire to learn, grow, and contribute to moving our strategy forward
- A need to create and to innovate
Employment Type: Regular Full Time
Shift: 1st Shift
Work Status: Hybrid
Position Summary
The Senior Enterprise Applications Administrator is responsible for the administration, support, optimization, security, and continuous improvement of the organization's enterprise business applications, with primary responsibility for the Enterprise Resource Planning (ERP) platform. This role partners closely with business stakeholders across Finance, Supply Chain, Manufacturing, Engineering, Sales, Customer Service, and IT to ensure enterprise applications are reliable, secure, scalable, and aligned with business objectives.
The Senior Enterprise Applications Administrator serves as the technical lead for ERP administration, system integrations, upgrades, troubleshooting, reporting, workflow automation, and user support while providing strategic guidance for future enterprise application initiatives.
Measures of success:
- High availability and reliability of ERP software and enterprise applications.
- Timely resolution of application issues.
- Successful implementation of upgrades and enhancements.
- Improved business processes through ERP optimization.
- Strong user satisfaction and adoption.
- Accurate reporting and data integrity.
- Effective collaboration with business and IT stakeholders
Responsibilities
Responsibilities include but are not limited to:
- Administer, maintain, and support the ERP environment, including application configuration, security, user administration, and system performance.
- Serve as the primary technical administrator for ERP software and related enterprise applications.
- Monitor application health, performance, availability, and reliability.
- Develop and maintain application standards, procedures, and documentation.
- Manage system environments including Production, Test, and Development.
- Analyze business processes and recommend ERP improvements.
- Identify opportunities to automate manual processes and improve operational efficiency.
- Support business users by resolving complex application issues.
- Administer integrations between existing ERP and third-party systems.
- Support APIs, REST services, EDI, middleware, and data exchange processes.
- Coordinate integration testing during upgrades and system changes.
- Troubleshoot interface failures and data synchronization issues.
- Manage ERP security roles, permissions, and user access.
- Develop and maintain queries, dashboards, reports, and data extracts.
- Support SQL queries and reporting tools.
- Maintain data integrity across enterprise applications.
- Assist departments with reporting and analytics requirements.
- Plan, test, and implement ERP software patches, updates, and version upgrades.
- Coordinate user acceptance testing (UAT).
- Document system changes and release procedures.
- Evaluate new ERP functionality and recommend adoption where appropriate.
- Provide Tier III application support.
- Mentor junior administrators and IT staff.
- Develop user documentation and training materials.
- Lead training sessions for new features and system enhancements.
- Participate in ERP implementation and enhancement projects.
- Lead enterprise application initiatives from planning through deployment.
- Coordinate with vendors, consultants, and internal stakeholders.
- Manage multiple concurrent priorities and projects.
- Perform other related duties as needed.
Qualifications
Required:
- Bachelor’s degree in information technology, Computer Science, Business Information Systems, or related field (or equivalent experience).
- 7+ years of enterprise application administration experience.
- 5+ years administering Epicor ERP in a manufacturing or distribution environment highly preferred.
- Strong knowledge of ERP architecture and business processes.
- Experience supporting manufacturing, finance, inventory, purchasing, and supply chain operations.
- Experience with SQL Server, database queries, and reporting.
- Knowledge of ERP security administration.
- Experience managing application upgrades and system implementations.
- Strong troubleshooting and problem-solving skills.
- Excellent communication and customer service skills.
Work Environment
This position works primarily in an office environment using computers and technology. Verbal and auditory capability are required. Occasional exposure in production plant where large equipment and noise are prevalent. Safety gear is required in these areas.
This position may work from home up to 2X/week if performance is in good standing.
Management
This position has no direct reports.
Benefits
With nearly 1,000 people working at Taco worldwide, each with their own story, you will discover a sense of community and diverse, intelligent colleagues who help us innovate, create and explore.
Taco employees benefit from a company that:
- Provides competitive salaries and benefits
- Offers tuition reimbursement, career development, and on-site training programs in our learning center
- Believes in sharing profits with its employees
- Is mindful about family, health and well-being
- Fosters conditions that allow people and communities to reach their full potential
- Embraces and celebrates diversity
#TacoComfortSolutions
Skills Required
- Bachelor's degree in Information Technology, Computer Science, Business Information Systems, or related field (or equivalent experience)
- 7+ years of enterprise application administration experience
- 5+ years administering Epicor ERP in a manufacturing or distribution environment
- Strong knowledge of ERP architecture and business processes
- Experience supporting manufacturing, finance, inventory, purchasing, and supply chain operations
- Experience with SQL Server, database queries, and reporting
- Knowledge of ERP security administration
- Experience managing application upgrades and system implementations
- Strong troubleshooting and problem-solving skills
- Excellent communication and customer service skills
What We Do
Taco Comfort Solutions is a third generation, family-owned American manufacturer of high quality, high-efficiency heating, cooling, plumbing, and irrigation products. #Taco100years Headquartered in Cranston, RI, Taco is global in scope with manufacturing facilities in Rhode Island, Massachusetts, Arkansas, Ontario, Vietnam, and Italy. Its skilled employees produce precision pumps, valves and controls, air-dirt separators. heat exchangers, tanks, domestic hot water recirculation systems, and web-based building management controls. Since its founding, Taco has been dedicated to the success of its people and its customers, bringing products to market that save energy, enhance system longevity, and provide a superior level of safety and comfort to building occupants. With nearly 100 years in the HVAC industry, Taco’s knowledge and engineering expertise is passed along to professionals through the company’s expansive factory training and online learning programs. That same depth of experience is applied every day at hundreds of job sites across the country, making Taco one of the most trusted names in controlling the flow of water. Website: www.TacoComfort.com
