Job Requirements
- 4-6 years’ experience in a technical support / operational role
- All-round, with broad scope technology knowledge, both windows and Linux.
- Strong communication skills, both written and verbal, capable of gathering and delivering information to both technical and non-technical collaborators.
- A working knowledge of monitoring tools, both event management and metrics. For example – Grafana, Datadog.
- Good problem-solving method and approach
- Evidence of accountability and ownership when managing incidents.
- Ability to analyse logs and solve issues.
- Excellent attention to detail and organisational skills
- Docker/Kubernetes experience
- Cloud Platform experience – Google GK, Amazon EKS
- Experience with code repositories GitHub/GitLab
- Experience with CI/CD pipelines
- Experience with relational and non-relational databases. For example MSSQL/MongoDB
- Experience with DNS/HTTPS certificates.
- Experience with orchestration tools Ansible and Ansible Tower.
- Experience with event workflow ticketing systems, for example Freshdesk / Jira
- Produce high-quality artwork that meets project briefs, exploring creative concepts and offering multiple executions.
- 24x7 proactive monitoring and support of the live and staging infrastructure
- Investigate and react to any live issues that occur.
- Prepare and implement periodic releases for both infrastructure and software.
- Act as a point of contact for a partner concern raised through customer channels.
- Partake in the design and improvement of processes and activities related to the role.
- Handle service requests, incident problems and change requests in line with ITIL v4 standard methodology.
Members of our NOC team are standout colleagues. They are passionate about technology and their jobs. They have a proactive and flexible attitude. They can handle daily tasks and projects while constantly learning new skills.
Sound fault-finding skills and an ability to react to problematic situations in a focused manner are essential in this role. It is essential that the person applying for this position is comfortable with shift work – The NOC offers 24x7 coverage.
This job description may have been reviewed and enhanced using AI-assisted tools to improve clarity, consistency, and inclusivity. All final content, role requirements and hiring decisions remain subject to human review and approval by Aristocrat.
We offer a comprehensive pay and benefits package designed to stay competitive in the market, support your wellbeing, and recognise your contribution to our success. Our approach is underpinned by a pay-for-performance belief in rewarding individual impact. Your specific compensation package will be determined by factors such as your skills, experience, qualifications, and location.
Depending on your role and location, you may be eligible for annual bonuses and incentives, health and wellbeing benefits, paid time off, retirement plans, insurance coverage, and other local or statutory benefits.
Specific details about compensation and benefits for this position will be discussed during the recruitment process.
Skills Required
- 4-6 years of experience in a technical support or operational role
- Broad technology knowledge across Windows and Linux
- Strong written and verbal communication skills with technical and non-technical collaborators
- Working knowledge of monitoring tools for event management and metrics, such as Grafana or Datadog
- Strong problem-solving and fault-finding skills
- Evidence of accountability and ownership when managing incidents
- Ability to analyze logs and resolve issues
- Excellent attention to detail and organizational skills
- Docker and Kubernetes experience
- Cloud platform experience, including Google Cloud Platform or Amazon EKS
- Experience with GitHub or GitLab repositories
- Experience with CI/CD pipelines
- Experience with relational and non-relational databases, such as Microsoft SQL Server or MongoDB
- Experience with DNS and HTTPS certificates
- Experience with Ansible and Ansible Tower
- Experience with event workflow ticketing systems, such as Freshdesk or Jira
- Comfort working shifts in a 24x7 NOC environment
- Knowledge of ITIL v4 methodology
Aristocrat Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Aristocrat and has not been reviewed or approved by Aristocrat.
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Healthcare Strength — Healthcare coverage is described as robust, with medical, dental, and vision options that are frequently highlighted alongside wellness resources. Feedback suggests these benefits are a core strength of the package.
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Retirement Support — A 401(k) with employer matching is commonly noted, with match levels reported around 4–5% depending on plan or period. This is seen as a solid foundation for long-term savings.
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Parental & Family Support — Paid parental leave plus adoption and surrogacy assistance are referenced as part of the offering. These benefits contribute to a family-friendly reputation.
Aristocrat Insights
What We Do
Aristocrat Leisure Limited is an ASX20 listed company and one of the world’s leading providers of gaming solutions. We’re licensed in over 300 jurisdictions and operate in over 90 countries around the world. We’re also proud to have a team of over 6500 employees that deliver outstanding results by pushing the boundaries of innovation, creativity and technology each day. We offer a diverse range of products and services including electronic gaming machines, social gaming and casino management systems, but it doesn’t stop there. Despite our global presence and exponential growth, we remain an ideas company at heart that is committed to delivering outstanding results for our customers and players and an unparalleled experience for our employees, who have the opportunity to grow, be inspired and be the best they can be. Our values of Talent Unleashed, All About the Player, Collective Brilliance and Good Business, Good Citizen guide and inspire us to live our mission of bringing joy to life through the power of play – every day. Come and join us – let’s play!
Why Work With Us
Individually we’re great, but together we’re brilliant. Our employees are the beating heart of our business and we attract the best people in the industry thanks to our unique and inspiring culture. Come and join the team and help bring joy to life through the power of play.
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