At SecondShop, we’re a team of Canadians who believe in doing better—for our country, your wallets, and our planet.
We started with a simple idea: why should perfectly good products go to waste or sit unsold when people like you are out there looking for smart ways to save? We have made it our mission to source the highest quality open-box, overstocked, and scratch-and-dent products from the top brands - offering them to Canadians at up to 50% off. But we are not just about savings—we’re about changing how people shop. Say goodbye to paying full price and hello to smarter spending! Learn more about us at www.secondshop.ca
About the Role
We’re looking for a Sr Ecommerce Specialist to own how customers discover, understand, and purchase products on SecondShop.ca. This role sits at the intersection of merchandising, UX, inventory, and technology, and is critical to improving conversion, order value, and overall customer confidence when buying big-ticket items online.
You’ll develop a deep understanding of our inventory and customer behaviour, and translate that into a best-in-class browsing and discovery experience despite our unpredictable and constantly changing stock. Learn more about us at www.secondshop.ca
What You’ll Do
- Increase average order value through intelligent product recommendations and substitutions
- Manage product listings and confirm correct descriptions, dimensions, photos, manuals and supporting information are provided to help customers with decision making.
- Build deep inventory knowledge, including which products are substitutable and how to present those options clearly
- Launch, own, and continuously refresh “Shop the Look” and other new design inspired shopping options
- Support new category launches and expansions across the site
- Own and operate ecommerce tooling, including AI-driven quality assurance tools for large SKU volumes
- Manage SEO metadata for both traditional search engines and emerging AI-driven discovery
- Work closely with Ops, Supply, and Marketing to ensure inventory, imagery, and product quality are accurately represented
Who We’re Looking For
- 3+ years of experience in ecommerce or digital merchandising
- Background in consumer brands is essential
- Proficiency in AI tooling for ecommerce
- Experience in home, appliances, furniture, or renovation-related categories strongly preferred
- Exposure to premium brands or well-trained ecommerce environments is a plus
- Marketplace, recommerce, or unpredictable inventory experience is a significant asset
- Algolia experience (search, personalisation, ranking) is highly desirable
- Comfortable using data, experimentation, and tooling to drive decisions
- Hands-on, detail-oriented, and excited to learn a complex category
- Experience at retailers like Home Depot would stand out
What We Offer
- Competitive salary depending on experience ($80,000.00 - $105,000.00) and comprehensive benefits package
- A high-impact role in a rapidly scaling Series A company
- Real ownership over a core commercial lever of the business
- Exposure to complex ecommerce challenges you won’t find in traditional retail
- A collaborative, execution-focused team with strong operators across Product, Ops, and Growth
Top Skills
What We Do
At SecondShop we are redefining how you shop – saving you money while making a real impact on the planet.
Why We Started
Every year, perfectly good products end up in landfills or gather dust in warehouses. We knew there had to be a better way. That’s why we set out to create an innovative marketplace that gives these products a second chance while offering you unbeatable value.
Our mission is simple: connect customers with high-quality open-box, overstocked, and scratch-and-dent products from the brands you love – at prices you’ll love even more. With discounts of up to 50%, shopping smarter has never been easier or more rewarding.
Why Choose SecondShop?
Unlike peer-to-peer platforms, SecondShop ensures a reliable and stress-free experience. No haggling, no meeting strangers, no guessing games. Every purchase comes with a 30-day product guarantee, complimentary warranties on major appliances, and optional delivery, haul-away, and installation services. We take care of the details so you can shop with confidence.
But SecondShop isn’t just about saving money; it’s about making a difference. By shopping with us, you’re reducing waste, supporting sustainability, and helping build a world where no product goes to waste.
Join the Movement
Thousands of customers have already discovered the smarter, more sustainable way to shop. Ready to join them? Start saving today and experience the joy of never paying full price again.
P.S. If you’re loving the savings, spread the word! Share your experience, leave a review, or tell your neighbours about SecondShop. Together, we can help more customers shop smarter and live sustainably.
