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As a Senior Director of Software Engineering AuthE Global at JPMorgan Chase within the Chief Technology Office and Identity & Access Management, you lead multiple technical areas, manage the activities of multiple departments, and collaborate across technical domains. Your expertise is applied cross-functionally to drive the adoption and implementation of technical methods within various teams and aid the firm in remaining at the forefront of industry trends, best practices, and technological advances.
Job responsibilities
- Define and lead the engineering strategy for mission-critical, high-volume customer authentication platforms with strict availability targets.
- Serve as a firmwide senior technology advisor on Customer Authentication and IAM strategy.
- Provide enterprise-level technical leadership and architectural governance for customer authentication platforms, leveraging standards-based protocols (OIDC, SAML2, FIDO2).
- Own and evolve full-stack architecture across application, data, and infrastructure layers (Java services, APIs, databases, messaging, and supporting infrastructure).
- Review and validate solution designs to ensure security, scalability, resiliency, and performance across development, test, and production environments.
- Drive execution across multiple concurrent enterprise initiatives, managing delivery priorities, dependencies, and technical risk.
- Make decisions impacting resourcing, budget, tactical operations, and the implementation of processes and procedures.
- Partner with Product, Operations, Risk, and Lines of Business to align authentication capabilities with business strategy, regulatory expectations, and customer experience goals.
- Lead and mentor globally distributed senior engineering teams, building a culture of engineering excellence, accountability, and continuous improvement.
- Sets and scales multi-department strategy for agentic AI-enabled engineering and SDLC/TLM automation (using enterprise-authorized tools within the work environment) to drive firmwide objectives (speed, scalability, reliability, and cost-to-serve), including portfolio-level standards for AI-orchestrated delivery workflows, release governance, automated test modernization, resilience engineering, and incident response acceleration; establishes guardrails for validation, security, resiliency, traceability, and reuse.
- Applies knowledge of tools within the Software Development Life Cycle toolchain, including enterprise-authorized AI-assisted development and automation capabilities, to drive cross-domain reuse and measurable capacity unlock outcomes across departments.
Required qualifications, capabilities, and skills
- Formal training or certification on software engineering concepts and 10+ years applied experience. In addition, 5+ years of experience leading technologists to manage, anticipate and solve complex technical items within your domain of expertise
- Enterprise architecture leadership experience owning end-to-end application, data, and infrastructure architecture for large-scale platforms (e.g., Java services, APIs, databases, messaging, cloud/on-prem infrastructure).
- Hands-on software engineering background, with demonstrated ability to write, review, and troubleshoot production-grade code (e.g., Java and related backend technologies), and to coach teams through design and implementation decisions.
- Demonstrated leadership of mission-critical, high-volume customer-facing platforms
- Proven ability to design/review solutions for security, resiliency, scalability, and performance across dev/test/prod with strong engineering governance.
- Strong technical program execution skills, managing multiple concurrent initiatives, dependencies, prioritization, and delivery risk.
- Experience as a senior decision-maker influencing resources, budget, and operating model/processes across teams.
- Track record of effective cross-functional leadership partnering with Product, Operations, Risk, and Lines of Business, including navigating regulatory and audit expectations for authentication/security controls.
- Proven people leadership: ability to lead and mentor globally distributed senior engineers, building a culture of accountability, engineering excellence, and continuous improvement.
- Experience leading multi-organization adoption of agentic AI-enabled engineering operating models (using enterprise-authorized tools within the work environment), including defining governance (human-in-the-loop decisioning, quality gates), measurement frameworks, and secure handling of sensitive inputs/outputs across teams.
- Deep understanding of responsible AI risk, controls, and resiliency/security expectations at scale, with demonstrated ability to advise senior leaders on safe adoption, portfolio governance, and reuse-first strategies.
Preferred qualifications, capabilities, and skills
- Experience in IAM and customer authentication, including hands-on experience with OIDC/OAuth2, SAML2, and FIDO2/WebAuthn, plus modern authentication patterns (MFA, risk-based/step-up auth, federation, SSO).
- Excellent executive communication skills, able to translate complex technical trade-offs into clear decisions for senior stakeholders.
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans
Skills Required
- Formal training or certification in software engineering concepts
- 10+ years of applied software engineering experience
- 5+ years leading technologists and solving complex technical issues
- Enterprise architecture leadership across application, data, and infrastructure layers
- Hands-on production software engineering experience, including Java
- Leadership of mission-critical, high-volume customer-facing platforms
- Experience designing and reviewing secure, resilient, scalable, high-performance solutions
- Technical program execution across concurrent initiatives, dependencies, prioritization, and delivery risk
- Senior decision-making experience involving resources, budget, operating models, and processes
- Cross-functional leadership with Product, Operations, Risk, and business lines
- Experience navigating regulatory and audit expectations for authentication and security controls
- People leadership experience with globally distributed senior engineering teams
- Experience leading multi-organization adoption of agentic AI-enabled engineering operating models
- Experience defining AI governance, human-in-the-loop decisioning, quality gates, and measurement frameworks
- Understanding of responsible AI risk, controls, resiliency, and security expectations at scale
- IAM and customer authentication experience with OIDC/OAuth2, SAML2, FIDO2/WebAuthn, MFA, federation, and SSO
- Excellent executive communication skills
JPMorganChase Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about JPMorganChase and has not been reviewed or approved by JPMorganChase.
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Healthcare Strength — Medical, dental, vision, and mental-health coverage are broad, with wellness incentives, on-site or virtual care, and an EAP offering coaching and counseling. Plan materials emphasize accessible options, including multiple medical choices and tools to manage costs.
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Parental & Family Support — Paid parental leave extends up to 16 weeks for all parents, supplemented by paid Critical Caregiver Leave. Family resources include backup childcare via Bright Horizons, lactation support and milk-shipping, family-building assistance, and even a free five-month SNOO rental for newborns.
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Retirement Support — Retirement programs include a 401(k) with an annual company match and automatic pay credits for most employees, with a legacy pension available to earlier hires. An Employee Stock Purchase Plan at a 5% discount further supports long-term savings.
JPMorganChase Insights
What We Do
JPMorgan Chase & Co. (NYSE: JPM) is a leading global financial services firm with assets of $3.7 trillion and operations worldwide. The firm is a leader in investment banking, financial services for consumers and small businesses, commercial banking, financial transaction processing, and asset management. A component of the Dow Jones Industrial Average, JPMorgan Chase & Co. serves millions of consumers in the United States and many of the world’s most prominent corporate, institutional and government clients under its J.P. Morgan and Chase brands. Technology fuels every aspect of our company and is at the heart of everything we do. With over 50,000 technologists globally and an annual tech spend of $12 billion, we are dedicated to improving the design, analytics, development, coding, testing and application programming that goes into creating high quality software and new products. Learn more about technology at our firm, explore resources from our Distinguished Engineers, AI & ML researchers, and other experts; access the latest episode of our TechTrends podcast, and more at www.jpmorgan.com/technology. Information about JPMorgan Chase & Co. is available at www.jpmorganchase.com. ©2023 JPMorgan Chase & Co. All rights reserved. JPMorgan Chase is an Equal Opportunity Employer, including Disability/Veterans.
Why Work With Us
Our technologists work on a diverse range of solutions that include strategic technology initiatives, big data, mobile, electronic payments, machine learning, cybersecurity, enterprise cloud development, and other state-of-the-art technologies.
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