Sr. Director, LillyDirect Payment Innovation & External Affairs

At Lilly, the work is demanding because patients are waiting. We unite caring with discovery to help make life better for people around the world, knowing that every decision, every detail, and every day matters. Headquartered in Indianapolis, Indiana, our over 50,000 employees around the globe take on complex challenges to discover and deliver life-changing medicines, strengthen how health is understood and managed, and support the communities we serve. This is hard, urgent, selfless work—but it’s work worth doing. If you’re driven by purpose and ready to bring your best to work that truly matters for patients, we invite you to join us. 

LillyDirect is Eli Lilly's direct-to-consumer pharmacy platform, bringing life-changing medicines — including GLP-1 therapies — directly to patients. We are building enterprise-grade payment infrastructure to support this mission, and we are looking for a payments leader who wants to build enterprise-grade capability from the ground up.

The Sr. Director, Payment Innovation & External Affairs owns where LillyDirect Payment Operations goes next — from the coming month through the next 18 months. This role exists to keep the function from running in place: building the roadmap for future payment services and capabilities, driving initiatives that improve authorization rates and lower processing cost, and making sure Payment Operations is prepared for whatever changes next, whether legislative, regulatory, competitive, or internal.  This includes ensuring audit readiness for Payment Services.

This role owns B2B vendor contracts — Adyen and future PSPs — including negotiation, renewal.  The Sr. Director will also serve as the primary payments point of contact for our international affiliates as LillyDirect expands globally.

This role reports to the Associate Vice President - Business Operations for LUSA Consumer Services and will have direct reports.

• Build the roadmap for future payment services and capabilities (e.g., ACH, PayPal, BNPL, second PSP, international expansion)
• Drive innovation initiatives that improve authorization rates, lower processing cost, and expand payment method coverage
• Serve as the primary payments point of contact for our international affiliates as LillyDirect expands globally

• Monitor and assess implications of external environmental change — legislation, regulatory shifts, market/competitive landscape
• Monitor and assess implications of internal change — Lilly policy shifts, shifting CSH priorities, org changes.  Drive appropriate changes to ensure audit readiness.
• Contribute operational and financial perspective to ongoing payment tool optimization decisions

• Own B2B vendor strategy and contracts (Adyen and future PSPs) — negotiation, renewal, performance management

• Partner with Tech@Lilly and LillyDirect Platform Experience to embed automation into payment infrastructure where manual processes currently exist
• Ensure payment operations perspectives are represented in product and technology roadmap decisions
• Partner closely with LillyDirect Customer Care, Finance, Platform Experience, and Tech@Lilly on forward-looking initiatives
• Incorporate operational issues surfaced by the Payment Service Delivery role into roadmap priorities

• Bachelor's degree

• 5+ years in direct-to-consumer payments operations, customer solutions delivery, or customer solutions transformation
• Experience with vendor and contract negotiation and management
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• Qualified applicants must be authorized to work in the United States on a full-time basis. Lilly will not provide support for or sponsor work authorization or visas for this role, including but not limited to F-1 CPT, F-1 OPT, F-1 STEM OPT, J-1, H-1B, TN, O-1, E-3, H-1B1, or L-1

• Strong working knowledge of payment flows: card processing, settlements, disputes, chargebacks, and reconciliation
• Familiarity with enterprise payment service providers and payment orchestration platforms
• Demonstrated experience building or significantly improving operations
• Strong analytical skills and judgement
• Exposure to international payment flows and cross-border expansion
• Familiarity with SAP S/4HANA and/or Vertex for tax compliance
• Experience with fraud prevention, underwriting, or risk monitoring
• Familiarity with PCI-DSS compliance requirements
• Background working with or alongside Global Business Solutions or shared services teams
• Experience monitoring regulatory or legislative change relevant to payments

Location: Preference for Indianapolis or San Francisco. Open to remote with travel.

Lilly is dedicated to helping individuals with disabilities to actively engage in the workforce, ensuring equal opportunities when vying for positions. If you require accommodation to submit a resume for a position at Lilly, please complete the accommodation request form (https://careers.lilly.com/us/en/workplace-accommodation) for further assistance. Please note this is for individuals to request an accommodation as part of the application process and any other correspondence will not receive a response.

Lilly is proud to be an EEO Employer and does not discriminate on the basis of age, race, color, religion, gender identity, sex, gender expression, sexual orientation, genetic information, ancestry, national origin, protected veteran status, disability, or any other legally protected status.

Our employee resource groups (ERGs) offer strong support networks for their members and are open to all employees. Our current groups include: Africa, Middle East, Central Asia (AMECA), Black Employees at Lilly (BE@Lilly), Chinese Culture Network (CCN), EnAble, Evolve, Lilly Indian Network (LIN), Organization of Latinx at Lilly (OLA), Pride (LGBTQ+ Allies), Veterans Leadership Network (VLN) and Women’s Initiative for Leading at Lilly (WILL).

Actual compensation will depend on a candidate’s education, experience, skills, and geographic location.  The anticipated wage for this position is

Full-time equivalent employees also will be eligible for a company bonus (depending, in part, on company and individual performance). In addition, Lilly offers a comprehensive benefit program to eligible employees, including eligibility to participate in a company-sponsored 401(k); pension; vacation benefits; eligibility for medical, dental, vision and prescription drug benefits; flexible benefits (e.g., healthcare and/or dependent day care flexible spending accounts); life insurance and death benefits; certain time off and leave of absence benefits; and well-being benefits (e.g., employee assistance program, fitness benefits, and employee clubs and activities).Lilly reserves the right to amend, modify, or terminate its compensation and benefit programs in its sole discretion and Lilly’s compensation practices and guidelines will apply regarding the details of any promotion or transfer of Lilly employees.

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