WHO YOU’LL WORK WITH
This role sits within the North America Sales Go-To-Market team supporting the Nike B2B platform Nike.net. Reporting directly to the Sr. Manager, Digital Platform Lead, the Sr. Digital Platform Operations Manager will work cross functionally with North America Sales teams, Marketplace Supply Chain (MSC) teams as well as the Global Sales Go-To-Market team to support the internal and external users of Nike.net as they leverage the platform. This role will also work directly with fellow Nike.net team members to provide a user feedback loop to elevate platform issues and enhancement requests to our global counterparts.
WHO WE ARE LOOKING FOR
The ideal candidate will be an innovator, forward-thinking problem solver and strategic connector. They will need to be comfortable operating in ambiguity and thrive on navigating and troubleshooting various issues/questions that come up day-to-day with users leveraging the Nike.net platform. They should be solution-oriented, embrace innovation and be comfortable engaging directly with wholesale accounts as well as internal Nike teams to help make the Nike.net platform the best it can be. This role is essential to ensuring the day-to-day operations of the Nike.net platform run smoothly for all user types.
The ideal candidate should demonstrate the following:
Bachelor’s degree in Business, Sales, Ecommerce, Digital or related field. Will accept any suitable combination of education, experience or training.
A minimum of 3 years directly relevant work experience.
Demonstrated ability to achieve results in a dynamic environment and to deliver on strategic, tactical and operational levels
Pro-active problem solver with the ability to assess a challenge and develop action steps for resolution
Experience with business process improvement methods & project management skills a plus
Experience in Customer Service a plus
Skilled in Microsoft Office (PowerPoint, Excel), JIRA and Confluence is a plus
WHAT YOU’LL WORK ON
This role is responsible for working directly with internal users (Sales Reps, MSC, Planning, Finance) as well as external users (wholesale accounts) to troubleshoot their day-to-day questions/issues with the Nike.net B2B platform, provide training opportunities, as well as maintain the Nike.net inbox:
Responsible for the inbox coverage in triaging all platform issues/questions that come through.
Log tickets for technical support with Production Support engineering team
Develop and execute individual and group training sessions around platform functionality and best practices.
Troubleshoot application issues within Nike.net B2B platform and work back with appropriate teams to resolve.
Develop strong working relationships with Sales teams, and MSC to understand nuances of the businesses and how best to support them through the Nike.net B2B platform.
Partner with Nike.net team members to ensure user feedback / enhancement requests are submitted through the proper channels.
We offer a number of accommodations to complete our interview process including screen readers, sign language interpreters, accessible and single location for in-person interviews, closed captioning, and other reasonable modifications as needed. If you discover, as you navigate our application process, that you need assistance or an accommodation due to a disability, please complete the Candidate Accommodation Request Form.
Top Skills
What We Do
At NIKE, Inc., we innovate to serve athletes*.
Every teammate - from coder to creator - plays a role in making these athletes’ dreams real. Our tech, data, and digital teams push limits every day, building the future of sport and the tools that drive it.
Here, curiosity is fuel. Innovation is the game plan. Different perspectives keep us on the offense. You’ll solve challenges worth tackling, grow fast and belong to a team that backs you to do the right thing. Bring your drive. Bring your bold. Let’s move the world, together.
Take your first step at nike.com/careers
* If you have a body, you’re an athlete.
Why Work With Us
At NIKE, Inc., your dedication fuels the future of sport. There is a sense of pride that comes from representing an iconic brand and shaping its future. Here, we treat every day as a new opportunity to push boundaries, ask tough questions and share whole-hearted convictions. We are a team – united by the belief that anything is possible.
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