Sr. Customer Experience Specialist (m/f/d)

As a Sr. Customer Experience Specialist here at Honeywell, you will play a key administrative role in supporting the service operations and sales by ensuring smooth coordination, accurate documentation, and efficient communication to enhance overall customer experience.

In this role, you will impact service delivery by managing administrative tasks that support service teams, maintaining service records, coordinating schedules, and facilitating communication between customers and internal teams to ensure high-quality service and customer satisfaction.

KEY RESPONSIBILITIES

• Manage administrative support for service operations including scheduling, documentation, customer communication, and invoicing
• Prepare, process, and track invoices related to service delivery ensuring accuracy and timely billing
• Maintain accurate records of service requests, customer interactions, service delivery status, and invoicing activities
• Coordinate with service teams and customers to ensure timely and efficient service execution
• Assist in preparing reports and tracking key performance indicators related to customer service, service delivery, and invoicing
• Support the implementation and maintenance of customer feedback programs and service improvement initiatives
• Utilize service management tools and systems to update and monitor service activities and invoicing processes

YOU MUST HAVE

• 3+ years of experience in administrative support or customer service roles within service operations
• Experience with invoicing and billing processes
• Experience with ordering processes
• Strong organizational and multitasking skills with attention to detail
• Experience with service management software and CRM tools such as SAP or Salesforce is a plus
• Proficiency in MS Office applications including Excel, Word, Outlook, and PowerPoint

WE VALUE

• Bachelor’s Degree
• Organizing skills 
• High level of customer orientation and proactive problem-solving attitude
• Excellent communication and interpersonal skills
• Ability to work collaboratively in a team environment and manage multiple priorities
• Strong follow-through and ownership of tasks
• Team player
• Continuous improvement drive
• Results Orientation

ABOUT HONEYWELL TECHNOLOGIES

Honeywell Technologies is a global, pure-play automation company with a legacy of innovating to help solve the world’s most mission-critical challenges, enhancing the quality of life for people and communities around the world. We serve the building, industrial, and process sectors with a broad portfolio of services, solutions, and products, underpinned by our Honeywell Technologies Accelerator operating system and Honeywell Technologies Forge intelligence layer. By combining the deep domain expertise of our more than 50,000 employees with decades of data from our global installed base, we are uniquely positioned to lead the industrial sector’s transition from automation to autonomy. Learn more

THE BUSINESS UNIT

Honeywell Building Automation (BA) is a leading global provider of products, software, solutions, and technologies that enable building owners and occupants to ensure their facilities are safe, energy efficient, sustainable, and productive. BA products and services include advanced software applications for building control and optimization; sensors, switches, control systems, and instruments for energy management; access control; video surveillance; fire products; and installation, maintenance, and upgrades of systems. Revenues in 2022 for BA were $6B and there are approximately 18,000 employees globally. To learn more, please visit https://buildings.honeywell.com/

Honeywell is an equal opportunity employer. Qualified applicants will be considered without regard to age, race, creed, color, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, nationality, sex, religion, or veteran status. Learn more

The Equal opportunity Statement

We are an equal opportunity employer and value diversity at our company. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.