As a Sr Cust Exp Specialist here at Honeywell, you will play a crucial role in managing complex customer interactions and ensuring high levels of customer satisfaction. You will be responsible for handling inquiries related to orders, shipments, repairs, and returns, while collaborating with various departments to resolve issues efficiently.
You will report directly to our Customer Experience Manager and you’ll work out of our San Luis Potosi location on a Hybrid work schedule.
In this role, you will impact the overall customer experience by driving process improvements, managing order lifecycle activities, and acting as a key point of contact for customer concerns to enhance operational efficiency and customer loyalty.
Honeywell recently announced plans to sell its Intelligrated (IGS) business to American Industrial Partners (“AIP”). At this time, we anticipate that the deal will close in the second half of 2026, subject to customary closing conditions. We expect this role, dedicated to the IGS business, will be part of this future transaction when it closes.
Responsibilities- Analyze and resolve complex customer service issues, including order discrepancies, shipment delays, and product returns.
- Manage end-to-end order processing activities such as order entry, expediting, change orders, and returns.
- Collaborate with Technical Support, Logistics, Manufacturing, and Sales teams to ensure timely resolution of customer inquiries.
YOU MUST HAVE
- 6 months to 1 year of customer service experience with a focus on complex customer interactions and order management.
- Experience in process improvement initiatives and root cause analysis (RCA).
- Ability to manage multiple priorities and work effectively in a cross-functional team environment.
WE VALUE
- Bachelor’s Degree in Business, Supply Chain, or related field.
- Strong knowledge of ERP systems such as SAP and Oracle, and proficiency in Microsoft Office
- Experience working in a multinational and multi-disciplinary team environment.
- Strong analytical skills and ability to implement corrective actions.
- Knowledge of customer portals and integrated reporting systems
#LI-Hybrid
About UsHoneywell helps organizations solve the world's most complex challenges in automation, the future of aviation and energy transition. As a trusted partner, we provide actionable solutions and innovation through our Aerospace Technologies, Building Automation, Energy and Sustainability Solutions, and Industrial Automation business segments – powered by our Honeywell Forge software – that help make the world smarter, safer and more sustainable.
Skills Required
- 6 months to 1 year of customer service experience focused on complex interactions and order management
- Experience in process improvement initiatives and root cause analysis (RCA)
- Ability to manage multiple priorities and work effectively in a cross-functional team environment
- Bachelor's Degree in Business, Supply Chain, or related field
- Knowledge of ERP systems such as SAP and Oracle, and proficiency in Microsoft Office
- Experience working in a multinational and multi-disciplinary team environment
- Strong analytical skills and ability to implement corrective actions
- Knowledge of customer portals and integrated reporting systems
Honeywell Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Honeywell and has not been reviewed or approved by Honeywell.
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Retirement Support — Retirement plans feature a notably strong company 401(k) match with vesting after three years, enhancing long-term savings security. Additional tax-advantaged accounts and company contributions for eligible earners further strengthen financial preparedness.
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Leave & Time Off Breadth — Time off policies include flexible or unlimited vacation for many salaried roles and a broad observed-holiday schedule, providing manager-approved flexibility. This structure supports rest and work-life balance across varied needs.
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Parental & Family Support — Parental leave offers paid time for birth, adoption, or foster care that can be taken consecutively or intermittently. The design enables practical flexibility in how family leave is used.
Honeywell Insights
What We Do
Honeywell is a Fortune 500 company that invents and manufactures technologies to address tough challenges linked to global macrotrends such as safety, security, and energy. With approximately 110,000 employees worldwide, including more than 19,000 engineers and scientists, we have an unrelenting focus on quality, delivery, value, and technology in everything we make and do.
