The Role
Serves as the primary liaison between clients and internal teams, managing communications, project updates, timelines, client requirements, and service quality. Coordinates departments to meet expectations, resolves issues proactively, supports creative project delivery, and builds long-term client relationships through professional engagement. The role also contributes to internal meetings and helps improve communication flow and project efficiency.
Summary Generated by Built In
Must Have...
Skills and Qualities of a Client & Team Coordinator
- Bachelor's degree in Marketing, Communications, Business, or a related field.
- 3+ years of experience in client coordination, preferably in an advertising agency, ceramic tiles, or laminate industry.
- Strong verbal and written communication skills in English, Hindi, and Gujarati.
- Ability to understand client requirements and translate them clearly to the team.
- Familiarity with basic design concepts and collaboration in a creative environment.
- Organized, detail-oriented, and capable of multitasking under tight deadlines.
- Quick problem-solving abilities and a client-centric mindset.
- Efficient in time management and handling multiple client accounts simultaneously.
- Professional, presentable, and responsive in all client-facing interactions.
Role & Responsibilities:
- Act as the primary point of contact between clients and internal teams.
- Handle and respond to incoming client communication via calls, emails, or messages.
- Acknowledge client requests and provide timely updates on project progress and delivery timelines.
- Keep clients informed about new services, offers, or updates related to their projects.
- Ensure seamless coordination between departments to meet client expectations.
- Proactively identify issues and recommend solutions to enhance client satisfaction.
- Present challenges and updates to both the team and the client transparently.
- Contribute to internal meetings to improve communication flow and project efficiency.
- Build long-term client relationships through consistent and professional engagement.
- Ensure service quality by aligning client briefs with creative output.
Skills Required
- Bachelor's degree in Marketing, Communications, Business, or a related field
- 3+ years of experience in client coordination
- Experience in an advertising agency, ceramic tiles, or laminate industry
- Strong verbal and written communication skills in English, Hindi, and Gujarati
- Ability to understand client requirements and translate them clearly to the team
- Familiarity with basic design concepts and collaboration in a creative environment
- Organization, attention to detail, and ability to multitask under tight deadlines
- Problem-solving abilities and a client-centric mindset
- Efficient time management and ability to handle multiple client accounts simultaneously
- Professional, presentable, and responsive client-facing communication
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The Company
What We Do
Sfumato India Pvt. Ltd. is a Rajkot-based creative and advertising agency that brings artistic talent, technical knowledge, and creative expertise together under one roof. Its services include graphic design, digital marketing, branding, marketing communications, and high-quality 3D renderings. The company focuses on transforming businesses, rejuvenating brands, and elevating developments through integrated visual and promotional solutions across diverse sectors.
