xAI

Sr. Business Operations Manager

Posted Yesterday

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Hiring Remotely in Japan

Remote

Senior level

Information Technology

The Role

Owns consumer Starlink operations in Japan, coordinating forecasts, supply, inventory, fulfillment, logistics, onboarding, support, compliance, and cross-functional execution. Builds operating cadences, reporting systems, and playbooks; identifies blockers; analyzes customer and operational data; aligns Japan teams with US and APAC stakeholders; and drives reliable order-to-activation and service delivery.

Summary Generated by Built In

SpaceX was founded under the belief that a future where humanity is out exploring the stars is fundamentally more exciting than one where we are not. Today, SpaceX is actively developing the technologies to make this possible, with the ultimate goal of making life multiplanetary and expanding consciousness to the stars.
SpaceXSI is building Super Intelligence to help humanity understand the universe. Our teams are building the full Super Intelligence stack: from our Colossus supercomputers, to Grok models, to our suite of applications, including Grok Bot, Grok Build, Grok Imagine, Grok Voice, and X. We're creating a powerful flywheel where more compute trains better models, better models power more useful products, and what we learn from people using those products shapes what we build next.

SR. BUSINESS OPERATIONS MANAGER

As the Sr. Business Operations Manager for Japan, you will own consumer Starlink operations in Japan. You are responsible for coordination, cadence, capacity, and the operational systems required to deliver Starlink satellite broadband to consumer customers.

You are the connective tissue between Japan consumer operations and SpaceX functions in the US and APAC (product, engineering, supply chain, logistics, finance, customer operations, and legal/regulatory support). In a fast-paced environment, you keep consumer service running as a working machine: hardware in the right place, processes that hold at high volume, clean forecasts, and issues closed before they affect order-to-activation or customer support.

RESPONSIBILITIES:

Own Japan consumer operating plans, timelines, and weekly execution, and keep US and Japan stakeholders aligned on operational delivery
Build and run the Japan consumer operating cadence (forecasts, demand/supply, inventory, fulfillment, kit availability, order-to-activation, and performance reviews) so consumer service runs without operational drag
Own cross-functional coordination for Japan consumer operations: user terminals and accessories, software/feature readiness, warehousing and Japan logistics, customs, consumer retailer and e-commerce operational setup, and Japan consumer onboarding/support handoffs
Identify and clear operational blockers (capacity, process, tooling, policy, vendor, and internal SLA gaps) and put durable accommodations in place so consumer operations stay on plan
Partner with supply chain and operations to match Japan consumer demand to hardware supply, reduce cost-to-serve, and keep days of supply and last-mile performance inside plan
Stand up and improve the systems of record for Japan: reporting, KPI integrity, demand planning inputs, and the feedback loop from onboarding and support back into product and operations
Run operational playbooks for Japan consumer fulfillment and service delivery, including staffing/vendor readiness, compliance steps, and launch checklists for hardware, onboarding, and support
Analyze operational and customer-experience data to find friction in the Japan journey (order, ship, activate, support) and drive fixes with engineering, operations, and local teams
Represent Japan consumer operational requirements to Hawthorne and other SpaceX sites, and represent global process constraints back to the Japan operations team so decisions are executable

BASIC QUALIFICATIONS:

Bachelor's degree in business, finance, economics, engineering, or other STEM field
8+ years of experience in business operations, program management, supply chain, telecommunications, broadband, or consumer products, including work in or with Japan
Fluency in both spoken and written English and Japanese is essential for this role, as the position involves regular communication and coordination with US and Japan based operations teams, Japan consumer retail customers, and stakeholders

PREFERRED SKILLS AND EXPERIENCE:

4+ years leading operators, program managers, or analysts, or equivalent experience leading complex work through influence across functions
12+ years of operations or scaled consumer/hardware operations experience in Japan
Experience running retail and e-commerce operations: inventory, order flow, SLAs, returns, and launch readiness
Experience coordinating hardware supply chain and Japan logistics (import, warehousing, last mile)
Experience running operational programs for consumer hardware or subscription services (tooling, fulfillment rules, reporting)
Demonstrated success turning operating plans into weekly execution and holding the line on operational commitments
Expertise in data analytics, forecasting, and performance management (Excel required; SQL or BI tools strongly preferred)
Leadership experience in fast-paced, startup-like cultures with a focus on cross-functional coordination and high standards
Familiarity with consumer hardware plus subscription-service operations (activation, billing, support, churn-related process)

ADDITIONAL REQUIREMENTS:

Ability to travel, up 50%+ of time within Japan and across APAC as needed
Must be able to work extended hours and weekends as needed
Please note that the hiring entity for the role will be under X Corp. Japan

SpaceXSI is an equal opportunity employer. For details on data processing, view our Recruitment Privacy Notice.

Skills Required

Bachelor's degree in business, finance, economics, engineering, or another STEM field
8+ years of experience in business operations, program management, supply chain, telecommunications, broadband, or consumer products, including work in or with Japan
Fluency in spoken and written English and Japanese
Ability to travel up to 50% or more within Japan and across APAC
Ability to work extended hours and weekends as needed
4+ years leading operators, program managers, or analysts, or equivalent cross-functional leadership experience
12+ years of operations or scaled consumer or hardware operations experience in Japan
Experience running retail and e-commerce operations, including inventory, order flow, SLAs, returns, and launch readiness
Experience coordinating hardware supply chain and Japan logistics, including import, warehousing, and last mile
Experience running operational programs for consumer hardware or subscription services
Expertise in data analytics, forecasting, and performance management
Experience with Excel; SQL or BI tools strongly preferred
Leadership experience in fast-paced, startup-like cultures with strong cross-functional coordination
Familiarity with consumer hardware and subscription-service operations, including activation, billing, support, and churn-related processes

xAI Compensation & Benefits Highlights

The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about xAI and has not been reviewed or approved by xAI.

Healthcare Strength — Healthcare is described as comprehensive, including medical, dental, vision, mental health support, and fertility benefits. Additional protections such as disability and life insurance, plus HSA/FSA options, are also outlined.
Equity Value & Accessibility — Equity is positioned as a core component of total rewards alongside high base salaries for technical roles. Pre‑IPO stock grants are highlighted as enabling participation in potential company growth.
Leave & Time Off Breadth — The package includes flexible or generous PTO, paid holidays, and paid sick days. Company materials also describe flexible vacation policies intended to help manage fast‑paced workloads.