Job Description:
At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day.
Being a Great Place to Work and providing a culture of caring is core to how we drive Responsible Growth. We are intentional about fostering an inclusive workplace where every teammate has the opportunity to succeed, build a career and contribute to our shared success. This includes attracting and developing exceptional talent, recognizing and rewarding performance, and supporting our teammates’ physical, emotional, and financial wellness through affordable, competitive and flexible benefits.
We value the unique perspectives individuals bring from all backgrounds and career paths - whether shaped by military service, community college education, or a wide range of work and life experiences. These journeys foster resilience, leadership and innovation,
strengthening our workforce and positively impact the communities we serve.
Bank of America is committed to an in-office culture that supports collaboration, engagement, and career development. Our approach includes clear in-office expectations, while providing an appropriate level of flexibility based on role-specific responsibilities and business needs.
At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!
This job is responsible for driving and executing on internal control discipline and operational excellence within a Line of Business (LOB) or Enterprise Control Function (ECF). Key responsibilities include providing analytical and administrative support for LOB or ECF specific processes and tools to drive adherence to enterprise-wide standards. Job expectations include monitoring and testing controls and implementing quality assurance and quality control processes within the LOB or ECF by evaluating data to help identify, track, and report issues and control improvements for remediation.Responsibilities:
- Oversee the design and effectiveness of the risk and control environment to support Client Operational Services and ensure adherence to enterprise-wide standards
- Supports the monitoring and testing of controls by evaluating data to identify issues and control improvements for remediation
- Implements optimized controls and enhanced Quality Assurance (QA) practices to support business continuity efforts
- Conducts and coordinates quality inspection reviews to enhance employee performance and control effectiveness
- Performs QA activities including executing on controls, managing cases, and reporting results
- Execute initiatives by identifying areas of potential testing automation, procedural updates, thematic trends, test script updates, and coaching opportunities to enhance QA program success
- Supports the overall management of and research required for regulatory exams, internal audits, and other monitoring and inspection reviews and evaluates data and information relevant to inspection metrics to support governance activities for dashboard reporting
**Line of Business Job Description:
What you can expect:
This role is to partner and support Global Fixed Income, Currency & Commodities Operations (GFICCO) teams and senior leaders to proactively identify, quantify, prioritize, and mitigate risks, improve controls and maintain a focus on operational excellence and sustainable solutions. As a first line of defence team, GMO Risk is responsible for demonstrating, monitoring and managing the effectiveness and adequacy of the risk and control environment in line with the enterprise risk framework supporting responsible growth.
GFICCO teams processes include trade control, confirmations and settlements. GMO provides end to end operational support to our clients and business partners day to day in the processing and settling of transactions of cash and securities.
What you'll do:
Members of the GFICCO Risk team are trusted advisors to GFICCO functions and leadership by providing independent oversight and assessment of their risk environment. It is our role to strengthen the control environment, improve control culture & practices embedding a robust risk culture across the organization. We aim to create open channels of communication with GFICCO teams to maintain trust and promote transparency in reporting root causes of issues and escalations.
Close interaction and engagement with GFICCO functional leadership to provide guidance on identified risk and control issues, escalation triage, formal capture of audit issues & operational events and development of associated remediation plans
Coordinate, oversee and manage input and engagement for regulatory exams, corporate audits and target risk assessments impacting GFICCO functions & processes and associated remediation of findings, including Matters Requiring Attention/Immediate Attention (MRA/MRIA)
Develop and maintain Single Process Inventory (SPI) framework, ensure adherence to process management standard requirements including metric performance oversight
Collaborate and debate with Audit, Compliance & Operational Risk partners on findings and emerging themes
Ensure compliance with critical deadlines for risk identification, escalation, and remediation
Who we're looking for:
Highly motivated individuals who can help the firm and its clients facilitate business whilst focusing on responsible growth. Our teammates come from various academic and professional backgrounds and display the following qualities and attributes:
Excellent communication skills (both written and verbal) to be able to drive and influence risk-based decisions
Excellent people/stakeholder management skills at all levels of seniority
Strong analytical skills, attention to detail and objective problem solver
Ability to work independently and be results driven whilst being a strong team player
Organized and able to present issues effectively and with impact
Strong multitasking abilities, proactive approach to successfully comply with multiple deadlines and initiatives globally
What sets you apart?
Knowledgeable in Global Markets products or support functions and operational risk preferred
Proven track record of improving processes and demonstrating successful teamwork
Commitment to challenging the status quo and promoting positive change across all levels of the organization
Experience in quickly understanding situations and asking the right questions to drive resolutions – is a continuous learner
Positive and motivated to perform in a diverse environment where the type of work will regularly change
Other Qualifications
Strives to bring new thoughts and ideas to teams in order to drive innovation and unique solutions
Excels in working among diverse viewpoints to determine the best path forward
Experience in connecting with a diverse set of clients to understand future business needs - is a continuous learner
Commitment to challenging the status quo and promoting positive change.
Participate in and drive collaborative efforts to advance tools, technology, and ways of working to better serve an evolving client base
Believes in value of diversity so we can reflect, connect and meet the diverse needs of our clients and employees around the world
Skills:
Controls Management
Issue Management
Monitoring, Surveillance, and Testing
Quality Assurance
Risk Management
Analytical Thinking
Attention to Detail
Critical Thinking
Problem Solving
Written Communications
Decision Making
Innovative Thinking
Prioritization
Recording/Organizing Information
Research
Internal employees who are currently working from home are still eligible to apply. However, if selected for the role, you may be required to work onsite in accordance with the workplace excellence policy
Shift:
1st shift (United States of America)Hours Per Week:
40Skills Required
- Excellent written and verbal communication skills
- Strong stakeholder management skills across all levels of seniority
- Strong analytical skills and attention to detail
- Objective problem-solving and critical-thinking abilities
- Ability to work independently while contributing effectively as part of a team
- Strong multitasking, organization, prioritization, and deadline-management skills
- Ability to present issues effectively and with impact
- Knowledge of Global Markets products or support functions and operational risk
- Proven experience improving processes and demonstrating successful teamwork
- Ability to identify risks, manage issues, support remediation, and drive resolutions
- Experience conducting or supporting monitoring, surveillance, testing, and quality assurance activities
- Research, recording, organizing information, and reporting skills
- Ability to promote innovation, challenge the status quo, and improve tools and ways of working
Bank of America Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Bank of America and has not been reviewed or approved by Bank of America.
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Healthcare Strength — Health coverage is described as comprehensive, with medical, dental, vision, virtual care via Teladoc, wellness programs, and specialized support for cancer and menopause. Wellness credits and an always‑on EAP with in‑person sessions add to the depth of care.
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Parental & Family Support — New parents can access up to 26 weeks of leave, including 16 weeks fully paid for eligible teammates, alongside back‑up child and adult care. Family‑building resources and reimbursements (e.g., fertility, adoption, surrogacy) and a dedicated Life Event Services team extend support across life stages.
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Equity Value & Accessibility — Broad‑based equity through the Sharing Success program, including $1B in stock to nearly all non‑executive employees in January 2026, is intended to foster an ownership mindset. Stock awards (including RSUs) are a recurring component that aligns employees’ interests with shareholders.
Bank of America Insights
What We Do
We make financial lives better for our clients and our communities through the power of every connection. Our employees are at the heart of this purpose, and are key to driving responsible growth. Every day, across the globe, our employees bring a commitment to our purpose and to driving responsible growth by living our values: deliver together, act responsibly, realize the power of our people and trust the team. A key aspect of driving responsible growth is doing so in a sustainable manner, a critical pillar of which is being a great place to work for our teammates.
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