SpaceX was founded under the belief that a future where humanity is out exploring the stars is fundamentally more exciting than one where we are not. Today SpaceX is actively developing the technologies to make this possible, with the ultimate goal of enabling human life on Mars.
SR. BUSINESS ANALYST (STARLINK ENTERPRISE)
Starlink, our revolutionary satellite constellation, will deliver low-latency broadband internet worldwide. The Starlink Enterprise Account Management team serves as the point of contact for Starlink’s growing base of enterprise customers from contract signature, through successful activation, ensuring all contract terms are fulfilled. This role will be responsible for analyzing data about Starlink enterprise customers and translating it into reporting, recommendations, and tooling to improve both our customers' experience and internal Starlink operations. Our ideal candidate has self-starter that has a passion for building analytics from scratch, prototyping tools, and working cross-functionality to simplify systems.
RESPONSIBILITIES:
- Conduct analyses (SQL queries, other methods) that identify issues and opportunities impacting our customers, including actionable recommendations that quantifiably change outcomes
- Define and develop department-level metrics and associated dashboards that quantify the health of our customer accounts and influence change
- Integrate with all levels of the business to understand current workflows and identify systematic gaps
- Develop automation that accelerate revenue, mitigates business risk or creates efficiencies within Starlink Business Operations and across teams
- Own data integrity, tool maintenance, and reporting quality
- Train internal users, external technical teams, and leaders on dashboard, API, and tool usage; assist in troubleshooting
- Improve data capture for future account management use cases, identifying front-end requirements and collaborating with software development teams on table structure
- Support new market launch, continuous improvement, and cross-functional strategic initiatives
BASIC QUALIFICATIONS:
- Bachelor's degree
- 5+ years of professional experience in reporting and analytics within customer operations, manufacturing, quality, human resources, purchasing, operations, cost accounting, supply chain management, or consulting
- 3+ years of professional experience building required datasets to create and manage dashboards using data visualization tools (e.g. Tableau, Power BI, Looker)
- 3+ years of professional experience in at least one analytics language (e.g. Python, R)
PREFERRED SKILLS AND EXPERIENCE:
- Bachelor's degree in business, supply chain, management information systems, computer science, engineering, or economics discipline
- Advanced SQL proficiency (i.e. advanced joins, views/table distinctions, and basic query optimizations)
- Advanced understanding of database structures, query optimizations, ETL development
- Experience automating analytics tasks (i.e. intermediate coding skills (VBA, Python, C#, etc.)
- Start-up, consulting, or other demonstrated experience in high-growth, fast-paced, rapidly changing environment
- Strong project management and self-directed prioritization skills
- Exceptional ability to communicate technical concepts to non-technical audiences at all organizational levels
- Ability to develop and maintain strong relationships across disciplines and with multiple levels of management
- Experience working with customer operations teams and tools (e.g. ticketing, account management, communications tools)
ADDITIONAL REQUIREMENTS:
- Must be willing to work long hours and weekends as needed
ITAR REQUIREMENTS:
- To conform to U.S. Government export regulations, applicant must be a (i) U.S. citizen or national, (ii) U.S. lawful, permanent resident (aka green card holder), (iii) Refugee under 8 U.S.C. § 1157, or (iv) Asylee under 8 U.S.C. § 1158, or be eligible to obtain the required authorizations from the U.S. Department of State. Learn more about the ITAR here.
SpaceX is an Equal Opportunity Employer; employment with SpaceX is governed on the basis of merit, competence and qualifications and will not be influenced in any manner by race, color, religion, gender, national origin/ethnicity, veteran status, disability status, age, sexual orientation, gender identity, marital status, mental or physical disability or any other legally protected status.
Applicants wishing to view a copy of SpaceX’s Affirmative Action Plan for veterans and individuals with disabilities, or applicants requiring reasonable accommodation to the application/interview process should reach out to [email protected].
Skills Required
- Bachelor's degree
- 5+ years professional experience in reporting and analytics within customer operations, manufacturing, quality, HR, purchasing, operations, cost accounting, supply chain, or consulting
- 3+ years building required datasets and managing dashboards using visualization tools (Tableau, Power BI, Looker)
- 3+ years professional experience in at least one analytics language (Python, R)
- Advanced SQL proficiency (advanced joins, views, basic query optimizations)
- Advanced understanding of database structures, query optimizations, ETL development
- Experience automating analytics tasks with code (VBA, Python, C#, etc.)
- Experience working with customer operations teams and tools (ticketing, account management, communications tools)
- Ability and willingness to work long hours and weekends as needed
- Must meet ITAR eligibility (U.S. citizen, lawful permanent resident, refugee, asylee, or eligible for Department of State authorization)
SpaceX Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about SpaceX and has not been reviewed or approved by SpaceX.
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Equity Value & Accessibility — Equity grants are a core part of total compensation, with periodic company-run tender offers that create liquidity before any public listing. These mechanisms can make the equity component feel materially valuable in practice.
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Healthcare Strength — The package includes comprehensive medical, dental, and vision coverage, with on-site clinics and health resources at major sites. This breadth of coverage is presented as a strong element of the offering.
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Wellbeing & Lifestyle Benefits — Major locations feature on-site amenities such as fitness facilities, food/coffee, clinics, and other conveniences. These lifestyle perks enhance day-to-day value alongside cash and equity.
SpaceX Insights
What We Do
SpaceX designs, manufactures and launches the world’s most advanced rockets and spacecraft. The company was founded in 2002 by Elon Musk to revolutionize space transportation, with the ultimate goal of making life multiplanetary. SpaceX has gained worldwide attention for a series of historic milestones. It is the only private company ever to return a spacecraft from low-Earth orbit, which it first accomplished in December 2010. The company made history again in May 2012 when its Dragon spacecraft attached to the International Space Station, exchanged cargo payloads, and returned safely to Earth — a technically challenging feat previously accomplished only by governments. Since then Dragon has delivered cargo to and from the space station multiple times, providing regular cargo resupply missions for NASA.
