At NeuraFlash, Part of Accenture, we are redefining the future of business through the power of AI and groundbreaking technologies like Agentforce. As a trusted leader in AI, AWS, and Salesforce innovation, we craft intelligent solutions—integrating Salesforce Einstein, Service Cloud Voice, Amazon Connect, Agentforce and more—to revolutionize workflows, elevate customer experiences, and deliver tangible results. From conversational AI to predictive analytics, we empower organizations to stay ahead in an ever-evolving digital landscape with cutting-edge, tailored strategies.
We are proud to be creating the future of generative AI and AI agents. Salesforce has launched Agentforce, and NeuraFlash, Part of Accenture, was selected as the only partner for the private beta prior to launch. Post-launch, we’ve earned the distinction of being Salesforce’s #1 partner for Agentforce, reinforcing our role as pioneers in this transformative space.
Be part of the NeuraFlash, Part of Accenture journey and help shape the next wave of AI-powered transformation. Here, you’ll collaborate with trailblazing experts who are passionate about pushing boundaries and leveraging technologies like Agentforce to create impactful customer outcomes. Whether you're developing advanced AI-powered bots, streamlining business operations, or building solutions using the latest generative AI technologies, your work will drive innovation at scale. If you’re ready to make your mark in the AI space, NeuraFlash, Part of Accenture is the place for you.
The Sr. AWS Developer — Products builds the AI backbone of Pulse, NeuraFlash's AI agent monitoring, insights & evaluation platform, and NeuraFlash Desktop for Amazon Connect, our contact center product suite. This is an AI product engineering role with contact center DNA: you ship the LLM pipelines, agentic services, and MCP surfaces that let customers monitor, evaluate, and improve their AI agents grounded in real contact center conversations flowing out of Amazon Connect.
The ideal candidate pairs strong Amazon Bedrock ecosystem experience with hands-on Amazon Connect knowledge, is proficient in Python or TypeScript/Node.js, and treats security, scalability, and deployment portability as first-class requirements. If you love building GenAI products for the contact center on AWS end-to-end, we'd love to talk to you!
Responsibilities:- Build Pulse's AI core: conversation ingestion, topic detection, LLM-based evaluations and scoring, PII redaction, and the insights/recommendation engine
- Develop on Amazon Bedrock — model invocation, Agents, AgentCore (gateways, runtimes), Knowledge Bases/RAG, and Guardrails — plus third-party LLM APIs
- Design and build Pulse's MCP server and agentic interfaces so AI assistants and customer tooling can consume Pulse data and actions
- Engineer agent observability: session/trace capture, evaluation harnesses, quality scoring, and health metrics for production AI agents
- Build the supporting serverless backend: Lambda, API Gateway, DynamoDB, Aurora/RDS, S3, Kinesis, Step Functions
- Own product infrastructure as code (AWS CDK): reusable, hardened constructs that deploy cleanly into customer-owned AWS accounts
- Own the Amazon Connect integration layer: CTR, Contact Lens, agent event streams, Lex bots, and contact flow touchpoints that feed Pulse and power ACE features
- Drive security posture: Cognito/OIDC auth, IAM least privilege, encryption everywhere, SAST/DAST/CSPM remediation, third-party security assessments
- Lead code reviews, mentor developers, and take technical ownership of product epics with minimal direction
- Minimum 5+ Years of experience
- Strong hands-on programming in Python and/or TypeScript/Node.js
- Hands-on GenAI/LLM application engineering: prompt design, RAG, structured outputs, LLM-as-judge evaluation, guardrails, token/cost optimization
- Experience with Amazon Bedrock (or equivalent LLM platforms) in production workloads
- Deep experience with AWS serverless architecture (Lambda, API Gateway, DynamoDB, S3, EventBridge/Kinesis)
- Experience with AWS CDK or CloudFormation and CI/CD pipelines
- Amazon Connect experience (contact flows, Lex, CTR/Contact Lens data streams)
- AWS Developer / Solutions Architect certification (Associate or Professional)
- Experience building AI agents using Amazon Connect, Lex, and Bedrock (voice/chat self-service, agent assist)
- Experience building and operating REST APIs and event-driven integrations across multiple systems
- Security-minded development: IAM, Cognito, KMS encryption, VPC/network design, secure SDLC
- MCP server development or agentic frameworks (Bedrock AgentCore, LangGraph, Strands, CrewAI, etc.)
- AI agent evaluation/observability experience (evals, tracing, scoring pipelines)
- Experience shipping multi-tenant SaaS or products deployed into customer cloud accounts
- Contact center platform breadth (WFM, voice protocols like WebRTC/SIP, or other CCaaS platforms)
- Salesforce platform/API familiarity (Service Cloud, Data Cloud, Agentforce)
- AWS AI Practitioner or Machine Learning Specialty certification
Equal Employment Opportunity Statement
All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.
- Remote & In-Person: Whether you work out of our HQ in Massachusetts, one of our regional hubs, or you're one of over half of our NeuraFlash, Part of Accenture Family who work remotely, we’re focused on keeping everyone connected and unified as one team.
- Travel: Get ready to pack your bags and hit the road! For certain roles, travel is an exciting part of the job, with an anticipated travel commitment of up to 25%. So, if you have a passion for adventure and don't mind a little jet-setting, this opportunity could be your ticket to exploring new places while making a positive impact on clients.
- Flexibility: Do you have to take the dog to the vet, pick up the kids from school, or the in-laws from the airport? We know that a perfect 9-5 isn’t possible. So you have to jump out to do any of those, no problem! We build a culture of trust and understanding. We value good work not the hours in which you get it done
- Collaboration: You have a voice here! If you work with a team of smart people like we do, it’s a no-brainer to take suggestions and feedback on how to keep NeuraFlash, Part of Accenture thriving. Our executive team holds town halls & company meetings where they address any suggestions or questions asked, no matter how big or small.
- Celebrate Often: We take our work seriously, but we don’t take ourselves too seriously. Whether it is an arm wrestling contest, costume party, or ugly holiday sweaters our teams love to have fun. And while we work hard, we don’t forget to slow down and celebrate the big things and the small things together.
Skills Required
- At least 5 years of professional experience
- Strong programming experience in Python and/or TypeScript/Node.js
- Hands-on GenAI and LLM application engineering, including prompt design, RAG, structured outputs, LLM-as-judge evaluation, guardrails, and token or cost optimization
- Production experience with Amazon Bedrock or equivalent LLM platforms
- Deep experience with AWS serverless architecture, including Lambda, API Gateway, DynamoDB, S3, EventBridge, or Kinesis
- Experience with AWS CDK or CloudFormation and CI/CD pipelines
- Amazon Connect experience, including contact flows, Lex, and CTR or Contact Lens data streams
- AWS Developer or Solutions Architect certification at the Associate or Professional level
- Experience building AI agents using Amazon Connect, Lex, and Bedrock
- Experience building and operating REST APIs and event-driven integrations across multiple systems
- Security-focused development experience with IAM, Cognito, KMS encryption, VPC or network design, and secure SDLC
- MCP server development or experience with agentic frameworks such as Bedrock AgentCore, LangGraph, Strands, or CrewAI
- AI agent evaluation or observability experience, including evaluations, tracing, or scoring pipelines
- Experience shipping multi-tenant SaaS or products deployed into customer cloud accounts
- Contact center platform breadth, including WFM, WebRTC, SIP, or other CCaaS platforms
- Salesforce platform or API familiarity, including Service Cloud, Data Cloud, or Agentforce
- AWS AI Practitioner or Machine Learning Specialty certification
What We Do
We are NeuraFlash, your Service Cloud and AI experts. As a leading AI and Platinum Consulting / ISV Partner of Salesforce, we are obsessed with helping our customers transform their businesses with Bots, Digital Channels, Service Cloud, Field Service Lightning, and Einstein Analytics. We are a dynamic and fast-growing team of go-getters who are driven and passionate about customer success. Our team consists of not only certified Salesforce consultants but also AI experts. Whether it’s taking your initial first steps, enhancing existing solutions, or ongoing optimization, we help customers leverage the power of Salesforce Einstein and AI to improve their businesses and get the most out of their Salesforce.com investment. Our Mission: Here at NeuraFlash we are obsessed with customer success and have a mission of helping our customers build their Salesforce story leveraging the power of AI. We specialize in building solutions that transform and optimize experiences: employee and customer. We believe that every customer and solution is unique and therefore have IP, tools and best practices to help any business achieve its Salesforce goals. We’re the “Service Cloud Guys” - it’s what we do!
