At Alcon, we are driven by the meaningful work we do to help people see brilliantly. We innovate boldly, champion progress, and act with speed as the global leader in eye care. Here, you’ll be recognized for your commitment and contributions and see your career like never before. Together, we go above and beyond to make an impact in the lives of our patients and customers. We foster an inclusive culture and are looking for diverse, talented people to join Alcon.
As a Sr. Associate, Sales Operations, you will collaborate with Sales, Contracts, Customer Service, Accounts Receivable and external customers to ensure chargebacks are processed in accordance with contractual agreements, company policies, and financial controls.
This is an onsite role based at our Fort Worth, Texas Main campus.
In this role, a typical day will include:
- Review, validate, and process wholesaler chargeback claims in a timely and accurate manner.
- Analyze chargeback submissions against contract terms, pricing agreements, and eligibility requirements.
- Research and resolve chargeback discrepancies, deductions, and disputes.
- Communicate with wholesalers, distributors, and internal stakeholders regarding claim status and issue resolution and pricing changes (including WAC).
- Monitor chargeback aging reports and ensure timely resolution of outstanding claims.
- Identify and escalate invalid, duplicate, or non-compliant chargeback submissions.
- Research and resolve EDI inquiries including management of EDI partners on pricing agreements.
- Support continuous process improvement initiatives to enhance efficiency and reduce processing errors.
- Ensure compliance with company policies, contractual obligations, and regulatory requirements.
- Prepare comprehensive reporting on fixed and variable agreement compliance, value-at-risk exposure, and calculated compliance reserves.
- Lead the semi-annual EFA Compliance Remediation process by developing, distributing and tracking detailed performance and compliance reports for variable agreements.
- Prepare and distribute recurring and ad hoc reports including Monthly Chargebacks Pending
- Manage GPO and Government contract membership assignments in Vistex by researching member rosters, validating customer affiliations, and resolving discrepancies.
- Maintain accurate records and support documentation for audit purposes.
- Generate reports and provide analysis on chargeback trends, volumes, and financial impact.
- Support the creation and maintenance of Standard Operating Procedures and knowledge repositories, ensuring deliverables for quality, accuracy, and on-time project delivery
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WHAT YOU’LL BRING TO ALCON:
- Bachelor’s Degree or Equivalent years of directly related experience (or high school +10 yrs.; Assoc.+6 yrs.; M.S.+0 yrs.)
- The ability to fluently read, write, understand, and communicate in English
- 2 Years of Relevant Experience
Preferred requirements:
- Excellent communication and interpersonal skills.
- Minimum of 3-5 years of experience in operation or business analytics role.
- Strong analytical skills with keen attention to detail.
How to Thrive at Alcon:
- Manage your own workload and schedule while hitting your set targets.
- Build positive working relationships to achieve positive goals and business objectives.
- Balance experiencing new environments and working autonomously in a remote sales environment.
- Alcon provides robust benefits package including health, life, retirement, flexible time off for exempt associates, and much more!
Alcon Careers
See your impact at alcon.com/careers
ATTENTION: Current Alcon Employee/Contingent Worker
If you are currently an active employee/contingent worker at Alcon, please click the appropriate link below to apply on the Internal Career site.
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ALCON IS AN EQUAL OPPORTUNITY EMPLOYER AND PARTICIPATES IN E-VERIFY
Alcon takes pride in maintaining an inclusive environment that values different perspectives and our policies are non-discriminatory in recruitment, hiring, training, promotion or other employment practices for reasons of race, color, religion, gender, national origin, age, sexual orientation, marital or veteran status, disability, or any other legally protected status. Alcon is also committed to working with and providing reasonable accommodation to individuals with disabilities. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application process, or in order to perform the essential functions of a position, please send an email to [email protected] and let us know the nature of your request and your contact information.
Skills Required
- Bachelor's degree or equivalent directly related experience; alternatively, high school diploma plus 10 years or associate degree plus 6 years of experience
- Fluent English reading, writing, understanding, and communication skills
- At least 2 years of relevant experience
- Excellent communication and interpersonal skills
- 3-5 years of experience in operations or business analytics
- Strong analytical skills and keen attention to detail
Alcon Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Alcon and has not been reviewed or approved by Alcon.
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Retirement Support — Retirement benefits are framed as unusually strong, pairing a 401(k) match with an additional employer-funded retirement plan contribution. Stock purchase access and performance bonuses are also positioned as meaningful components of total rewards.
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Healthcare Strength — Health coverage is described as comprehensive across medical, dental, vision, life, disability, and mental health support. Distinctive vision-related perks, including free contact lenses in some cases, reinforce the perceived strength of the health-and-wellness offering.
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Leave & Time Off Breadth — Time-off offerings are characterized as robust, including paid holidays, PTO/vacation, paid sick time, and parental leave. Flexible time off for certain exempt roles and reported year-end shutdown periods further strengthen perceived coverage.
Alcon Insights
What We Do
Alcon helps people see brilliantly. As the global leader in eye care with a heritage spanning more than seven decades, we offer the broadest portfolio of products to enhance sight and improve people’s lives. Our Surgical and Vision Care products touch the lives of more than 260 million people in over 140 countries each year living with conditions like cataracts, glaucoma, retinal diseases and refractive errors. Our more than 20,000 associates are enhancing the quality of life through innovative products, partnerships with eye care professionals and programs that advance access to quality eye care.
