Sr. Associate, Process Management - Card Customer Identity (Hybrid)

West Creek 1 (12071), United States of America, Richmond, Virginia
Sr. Associate, Process Management - Card Customer Identity (Hybrid)
Senior Process Manager - Card Customer Identity Team
As a Sr. Associate, Process Manager on the Card Customer Identity Management Team, you will be part of a smart, talented team engaged in our Operational Excellence journey for the Customer Identity landscape which includes process improvements, becoming more well managed and intent creation. This role will directly support new and innovative process improvements and/or redesign initiatives. You will create and modify processes while collaborating with smart and passionate leaders to influence results that have a direct impact on the company's bottom line. You will educate and gain buy-in from key stakeholders concerning the utilization of process to ensure appropriate execution each time. This person will collaborate with 2nd line business stakeholders to build relationships to drive process improvements and maintain a well managed process environment.
The ideal candidate will have experience working in a strategy-oriented team or regulated operations, strong relationship-building & creative problem-solving skills. This person will need to have excellent communication skills, and have the ability to adapt to change quickly. Being Intellectually curious, having strong attention to detail, and the ability to adapt to a dynamic environment are essential to succeeding in this role. This is an excellent opportunity to continue your career in the field of Process Management.
General Responsibilities:

• Build & maintain a robust working knowledge of Identity policies & processes, AML Legal & Regulatory Requirements, and Identity Operational Execution
• Create & nurture a strong working relationship with Segments, FDO Operations, AML Advisory and Product/Tech
• Support Customer Identity Risk & Controls team with strong policy & risk ownership and creative problem solving as appropriate for audits, exams, and large initiatives
• Develop subject matter expertise for customer management processes, and identify areas to improve the AML aspects of these processes
• Collaboration on new tools which will enable automation in manual areas of the process
• Leading and owning oversight of smaller process improvement work and collaborating with teammates on larger initiatives
• Driving changes and executing high priority, regulatory driven process changes for AML
• Designing, developing, and managing plans in a complex, dynamic environment
• Tracking and resolving process breakdowns
• Understanding customers' needs of the process and driving process improvements
• Developing and maintaining formal process documentation including procedures and process flow diagrams
• Acting as a subject matter expert to effectively partner with project customers to achieve desired outcome or improvement by clarifying needs and providing appropriate solutions

Basic Qualifications:

• High School Diploma, GED or equivalent certification
• At least 2 years of experience in Business Process Management, Project Management, Relationship Management or Risk Management

Preferred Qualifications:

• Bachelor's Degree or military experience
• At least 3 years of Process Management or Project Management experience

At this time, Capital One will not sponsor a new applicant for employment authorization for this position.
This role is hybrid meaning associates typically spend about half their time (2-3 days per week) in-person at one of our offices listed on this job posting . Monday and Fridays are enterprise- wide virtual work days . Tuesday, Wednesday and Thursday are in-person days for associates to spend time together working in our beautifully-designed team areas.
At this time, Capital One will not sponsor a new applicant for employment authorization for this position.
Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at the Capital One Careers website . Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.
This role is expected to accept applications for a minimum of 5 business days.
No agencies please. Capital One is an equal opportunity employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to sex (including pregnancy, childbirth or related medical conditions), race, color, age, national origin, religion, disability, genetic information, marital status, sexual orientation, gender identity, gender reassignment, citizenship, immigration status, protected veteran status, or any other basis prohibited under applicable federal, state or local law. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City's Fair Chance Act; Philadelphia's Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.
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