The Sr. Associate in PMO is responsible for managing client relationships, project delivery, and overall project planning and execution. Key tasks include gathering requirements, maintaining project backlogs, facilitating communications, and ensuring quality deliverables while managing resources and client expectations.
Position: Sr. Associate(PMO)
Key Responsibilities:
• Establish and nurture a trusted business advisor and tactical management relationship with a set of named clients
• Gathering requirements from our clients
• Manage planning, prep, and delivery of all projects for specific clients
• Maintain a project backlog
• Ensure high-quality delivery while adhering to project scope, objectives, and margin requirements
• Make effective decisions and trade-offs under pressure
• Work through issues and risks with clients in assessment planning, preparation, and delivery
• Collaborate with Resource Management to develop resource plans and facilitate consultant on-boarding/off-boarding
• Schedule and kick off each project
• Direct technical resource priorities to satisfy client commitments and SLAs
• Monitor and track assessment team progress and report back to client
• Host conference calls and daily meetings with clients and the assessment team
• Facilitate review of findings with clients and the technical assessment team
• Receive and track periodic, on-going requests from clients regarding specific project needs
• Address and monitor all incoming customer communications
• Escalate all items including those urgent in nature, from the client to the appropriate organisation resource or manager
• Work in close contact with technical staff members to understand organisation service offerings and determine the best course of action within the project life cycle
• Audit deliverables and evaluate team performance
Qualifications & Experience:
• The right candidate will have worked in an environment where detail-oriented behaviour was required at a fast-pace on an ongoing basis
• Ability to consistently respond to customer needs in a timely and effective manner
• Excellent client management skills
• Excellent written and verbal communication skills – with strong phone and email skills
• Schedule, Budget, and Invoice Management
• Issue Management and Resolution
• Experience managing software security or IT projects preferred, but not mandatory
• Experience with MSWord, Excel, Outlook, Project, and other general office applications
• 1-3 Years of experience working in a Project Management office setting
• Consulting experience is desired but not mandatory
• Experience with Project Management activities on security projects: network, infrastructure, and application preferred
• Experience working with SharePoint highly desired
• PMP Certification a plus Education and Certifications Bachelor’s Degree – engineering or equivalent preferred
