Your Journey Starts Here:
Santander is a global leader and innovator in the financial services industry. We believe that our employees are our greatest asset. Our focus is on fostering an enriching journey that empowers you to explore diverse career opportunities while nurturing your personal growth. We are committed to creating an environment where continuous learning and development are prioritized, enabling you to thrive both professionally and personally. Here, you will find ample opportunities to connect and collaborate with talented colleagues from around the world, sharing insights and driving innovation together. Join us at Santander, where you are supported by a culture of engagement and a commitment to your success.
An exciting journey awaits, if you are interested in exploring the possibilities We Want to Talk to You!
The Difference You Make:
We’re looking for a strategic, collaborative Senior Associate, Marketing to lead our Customer Data Platform (CDP) as both a product manager and product owner. Reporting to the Director, Vice President of Marketing Technology & Enablement, this role will shape how we collect, govern, and activate customer data to deliver personalized, compliant, and timely marketing experiences across our consumer banking business.
As the lead for our CDP, you’ll drive the implementation, lead the roadmap, manage cross-functional requirements, and partner closely with analytics, marketing, and data engineering teams to enable activation at scale. You’ll also help lay the foundation for AI-powered personalization by ensuring customer data is structured, governed, and action-ready. You’ll need to thrive in a highly matrixed, collaborative environment and have a strong balance of technical depth and business acumen.
This is a high-impact individual contributor role today, with an opportunity to hire and lead a small team as our CDP strategy and Martech maturity expand.
- Own the product vision and roadmap for our Customer Data Platform — aligning it to business priorities, marketing goals, and enterprise initiatives
- Partner closely with Marketing to translate growth, targeting, and personalization use cases into scalable CDP capabilities, prioritized backlogs, and clear execution plans
- Oversee tagging and event instrumentation strategy in partnership with Analytics, ensuring accurate and scalable data capture for activation
- Define and enforce a marketing data taxonomy and governance framework, ensuring consistency across platforms and use cases
- Partner cross-functionally with Analytics, Media, Lifecycle Marketing, Martech, and IT to design and deliver high-impact use cases, from audience suppression to cross-channel personalization
- Drive CDP adoption across teams — delivering training, documentation, and best practices to improve self-service and scalability
- Identify and track KPIs for CDP value realization, including speed to market, campaign lift, and platform ROI
- Support enterprise AI readiness by ensuring real-time customer data is structured, trusted, and actionable
- Lay the groundwork for future team expansion — with the opportunity for hiring and managing additional Martech talent as our CDP and personalization programs scale
What You Bring:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Bachelor's Degree or equivalent work experience: Marketing, Communications, Business, or equivalent field. Required.
- 9+ Years Marketing Technology, Marketing Operations, or related roles.
Required. - 2+ Years of direct experience working with a Customer Data Platform (CDP) to manage identity resolution, audience segmentation, and data activation — such as Tealium, Adobe RT-CDP, Segment, or Salesforce CDP. Required
- Strong understanding of digital marketing data flows, first-party data strategy, and event/tag management
- Proven success operating in highly matrixed organizations, aligning multiple teams toward a shared vision
- Familiarity with modern B2C marketing stacks and channels: CRM, media platforms, web, and mobile apps
- Excellent communication, stakeholder management, and project leadership skills
- Financial services or regulated industry experience a plus
Certifications:
No Certifications listed for this job.
It Would Be Nice For You To Have:
Established work history or equivalent demonstrated through a combination of work experience, training, military service, or education.
What Else You Need To Know:
The base pay range for this position is posted below and represents the annualized salary range. For hourly positions (non-exempt), the annual range is based on a 40-hour work week. The exact compensation may vary based on skills, experience, training, licensure and certifications and location.
Minimum:
Maximum:
Link to Santander Benefits:
Santander Benefits - 2025 Santander OnGoing/NH eGuide (foleon.com)
Risk Culture:
We embrace a strong risk culture and all of our professionals at all levels are expected to take a proactive and responsible approach toward risk management.
EEO Statement:
At Santander, we value and respect differences in our workforce. We actively encourage everyone to apply. Santander is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, genetics, disability, age, veteran status or any other characteristic protected by law.
Working Conditions:
Frequent minimal physical effort such as sitting, standing and walking is required for this role. Depending on location, occasional moving and lifting light equipment and/or furniture may be required.
Employer Rights:
This job description does not list all of the job duties of the job. You may be asked by your supervisors or managers to perform other duties. You may be evaluated in part based upon your performance of the tasks listed in this job description. The employer has the right to revise this job description at any time. This job description is not a contract for employment and either you or the employer may terminate your employment at any time for any reason.
What To Do Next:
If this sounds like a role you are interested in, then please apply.
We are committed to providing an inclusive and accessible application process for all candidates. If you require any assistance or accommodation due to a disability or any other reason, please contact us at [email protected] to discuss your needs.
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What We Do
Banco Santander (SAN SM, STD US, BNC LN) is a leading commercial bank, founded in 1857 and headquartered in Spain and one of the largest banks in the world by market capitalization. The group’s activities are consolidated into five global businesses: Retail & Commercial Banking, Digital Consumer Bank, Corporate & Investment Banking (CIB), Wealth Management & Insurance and Payments (PagoNxt and Cards). This operating model allows the bank to better leverage its unique combination of global scale and local leadership. Santander aims to be the best open financial services platform providing services to individuals, SMEs, corporates, financial institutions and governments. The bank’s purpose is to help people and businesses prosper in a simple, personal and fair way. Santander is building a more responsible bank and has made a number of commitments to support this objective, including raising €220 billion in green financing between 2019 and 2030. In the first quarter of 2024, Banco Santander had €1.3 trillion in total funds, 166 million customers, 8,400 branches and 211,000 employees.
