Sr. Associate, Accounts Receivable

At Alcon, we are driven by the meaningful work we do to help people see brilliantly. We innovate boldly, champion progress, and act with speed as the global leader in eye care. Here, you’ll be recognized for your commitment and contributions and see your career like never before. Together, we go above and beyond to make an impact in the lives of our patients and customers.

We foster an inclusive culture and are looking for diverse, talented people to join Alcon. As a Senior Associate you will be trusted to support the Accounts Receivable (AR) organization, serving as the main contact managing overall credit & collections of a regional AR portfolio. This position will work directly with the business team, managing key accounts for the U.S. business and communicating with customers regularly via telephone and email for receivables management and revenue protection efforts. Account analysis and reconciliation is a core aspect in this role, as the accounts assigned to a Sr. Associates are high profile, large exposure, high volume and often more challenging.

In this role, a typical day will include:

• Work closely with Finance leadership and manage AR risk mitigation through cash collections, account analysis, bad debt expense reduction, timely processing of EFA credit approvals, periodic review of account credit limits/overall exposure and recommending credit actions to be taken.
• Manage a senior portfolio of key accounts which are deemed more difficult to manage, including high profile, large dollar, and/or high volume.
• Support AR leadership by providing guidance to Accounts Receivable Associates. This may include conflict resolution, coaching, and development.
• Support AR leadership though the identification of process improvements within the AR function in order to drive efficiencies and improve overall timeline for cash collection.
• Collects outstanding receivables in accordance with terms and conditions of contracts, customer payment terms, etc.
• Monitor payment performance and financial liquidity of existing customers.
• Partner closely with the customer base, operations, and commercial team to establish a strong working relationship, balancing Alcon customer experience with overall AR performance.
• Counsel and negotiate with customers to improve financial controls and sets up special credit arrangements and payment schedules.
• Manage all customer reconciliations and reporting needs that are requested by customer base.
• Identify & analyze root cause of disputes / deductions, while actively leading resolution & prevention.
• Solve customer and process problems of varying scope and complexity.
• Be proficient and effective in all ERP and CRM tools.
• Support month-end close/reporting/compliance requirements for Credit & AR.
• Support Franchise programs and product launches as needed.

WHAT YOU'LL BRING TO ALCON:

• Bachelor’s Degree or Equivalent years of directly related experience (or high school +10 yrs; Assoc.+6 yrs; M.S.+0 yrs)
• The ability to fluently read, write, understand and communicate in English
• 2 Years of Relevant Experience
• The ideal candidate will have a strong understanding of credit in the healthcare industry, high level of analytical skills, strong communication skills and keen attention to detail.

HOW YOU CAN THRIVE AT ALCON:

• Join Alcon’s mission to provide top-tier, innovative products and solutions to enhance sight & enhance lives!
• Grow your career in a highly collaborative and diverse environment, where team culture is a top priority.
• Alcon provides robust benefits package including health, life, retirement, flexible time off, and much more.

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Alcon is an Equal Opportunity Employer and participates in E-Verify. Alcon takes pride in maintaining a diverse environment and our policies are not to discriminate in recruitment, hiring, training, promotion or other employment practices for reasons of race, color, religion, gender, national origin, age, sexual orientation, gender identity, marital or veteran status, disability, or any other legally protected status. Alcon is also committed to working with and providing reasonable accommodation to individuals with disabilities. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application process, or in order to perform the essential functions of a position, please send an email to [email protected] and let us know the nature of your request and your contact information.