Absolute Facility Solutions LLC help organizations reduce their operating costs by managing their facilities and utilizing their space more efficiently. We do this by providing and optimizing trusted workplace management solutions.
Job DescriptionOverview
The Senior IWMS Application Engineer’s primary responsibility is leading the successful deployment and support of IWMS Applications. The Sr. AE works closely with the AFS project team and client stakeholders during the initial deployment and throughout the entire engagement lifecycle.
This role also serves as the company’s lead technical expert in all areas of software development, integration, and information technology.
Essential Functions
IWMS Solutions Development and Deployment
- Work with customer stakeholders (e.g., facilities management, HR, IT) to analyze existing systems, data, and business processes, and translate these to new IWMS software functional and technical requirements.
- Deploy, customize, upgrade, and troubleshoot commercial off the shelf and SaaS IWMS software. This includes, but is not limited to, configuring authentication, data and systems integrations, workflow rules, and email notifications.
- Perform data mapping, manipulation, and migration using proprietary and industry standard tools such as MSSQL Server, Data Grip, etc.
- Clearly communicate functional and technical requirements to project stakeholders in an efficient and timely manner.
- Conduct Quality Assurance Testing, help manage User Acceptance Testing, enter and resolve issues in the defect tracking system.
- Act as Technical Lead and collaborate with internal personnel and external vendors to support delivery of IWMS solutions
Customer Support
- Troubleshoot first and intermediate support tickets. Ensure adherence to Help Desk SLA’s to drive customer satisfaction.
- Work with customers to promote product adoption by identifying areas of deficiency and making recommendations for system improvements and expansion.
- Provide professional services to develop custom reports, dashboard, metrics, functionality, and integrations upon customer request and internal approval.
Training & Documentation
- Provide Archibus End-User and System Management training to new and existing customers.
- Contribute to written training manuals and support materials.
- Create and manage software specifications, systems documentation, and knowledgebase articles.
General
- Stay current with IWMS product enhancements, supporting technology, and industry standards as directed.
- Lead/mentor junior personnel.
- Manage and maintain the company development environments and source control ensuring adherence to company processes and coding standards.
- Adhere to documented company standards and maintain accurate time tracking and task notes - ensuring accurate schedule planning, resource allocation, and customer billing.
- Other duties as assigned.
- Computer science or related bachelor degree or equivalent experience with enterprise application implementation and development.
- Strong communication skills
- Experience with agile development process
- Team player
- Experience with Archibus or similar products is a plus
Pay range is $90,000 - $160,000
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What We Do
Absolute Facility Solutions, LLC (AFS) is a Consulting firm that specializes in the implementation of Workplace (IWMS), Facility and Asset Management software. Providing application expertise and guidance from the very early planning stages to the maintenance of the system in the years ahead. With a combined 80+ years of experience in the industry, we help organizations streamline their processes and organize their information in a tool that allows them to manage their day-to-day more effectively. We have been serving customers since 2015, are Headquartered in Austin, TX with offices all over the U.S. and are woman-owned.
As a Value Added Reseller for iOffice + SpaceIQ products, we are very active in the user community. We support User Group meetings, work closely with Texas A&M and their FM Programs (educating students on the value of Technology in Facility Management and introducing them to Archibus through a group project) and sponsor a local FM organization. Owner, Michelle Ray also sits on multiple committees and the Women’s Business Council - Southwest’s board of directors.
