Job Description:
The ideal candidate will have a strong understanding of Starlink Production Core Support.
He will be responsible for Eyes on glass Monitoring, Triage & Incident Ownership, Troubleshooting & Restoration, Cross-Team Collaboration, Platform & Application Stack Awareness and Service Quality & Process Excellence.
- Triage & Incident Ownership
- Perform rapid intake, triage, and prioritization of alerts, tickets, and incidents.
- Act as Incident Owner during high-severity events, ensuring clear communication, timely updates, and swift restoration of service.
- Maintain accurate, real-time incident timelines and post-incident documentation.
- Troubleshooting & Restoration
- Execute root-cause isolation across application, middleware, APIs, data, and infrastructure layers.
- Use observability/monitoring tools (e.g., Kibana, Dynatrace, CloudWatch, Grafana) to correlate logs, metrics, and traces; identify anomalies, performance bottlenecks, and failure patterns.
- Perform targeted mitigations, rollbacks, config fixes, and coordinate hotfixes to restore service quickly.
- Cross-Team Collaboration
- Engage with App Dev, DevOps, Database, Network, Security, QA, and vendor partners to drive efficient problem resolution.
- Provide clear technical context, hypothesis-driven analysis, and evidence from monitoring tools to accelerate fixes.
- Facilitate postmortems and continuous improvement actions.
- Platform & Application Stack Awareness
- Identify and recognize the application stack (UI-frontend, backend services, APIs, queues, databases, caches, containers, orchestration, networking) for each impacted service to quickly isolate the source of issues.
- Maintain runbooks, service maps, and dependency diagrams to speed up diagnosis.
- Service Quality & Process Excellence
- Contribute to automation and self-healing routines (alert tuning, auto-remediation, playbooks).
- Recommend monitoring gaps to improve observability.
Skills / Experience:
Qualifications
- 3–5+ years in Support, or Production Operations roles.
- Strong triage and troubleshooting mindset with proven incident ownership and sense of urgency.
- Hands-on with observability/monitoring tools like Kibana (log analysis), Dynatrace (APM), plus familiarity with metrics and tracing.
- Solid understanding of application architectures (microservices, APIs, message queues, databases, AWS services).
- Ability to correlate logs/metrics/traces and form data-driven hypotheses to isolate root causes.
- Proficient in SQL basics and comfortable reading application logs (JSON, stack traces).
- Excellent communication skills for incident coordination and stakeholder updates (concise, structured, timely).
Required:
- Expertise in C# and .NET Core.
- Solid understanding of SOAP, REST, and Web API based web service protocols
- Solid understanding of AWS Cloud service and Integration
- Cloud Technology : AWS - Lambda, Neptune, Dynamo DB, document DB, RDS SQL, Mongo DB (medium), Redis cache, EC2 hosting, Integration with .NET Core (middleware) , DynaTrace.
- Experience with Microsoft Entity Framework and/or LINQ to SQL
- Logging: Kibana, Elastic search, Log stash
- Dev Tool: Fiddler, Postman and Swagger
- Knowledge on GIT
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Skills Required
- 3-5+ years in Support or Production Operations roles
- Expertise in C# and .NET Core
- Solid understanding of SOAP, REST, and Web API protocols
- Solid understanding of AWS Cloud services and integration
- Hands-on with observability/monitoring tools like Kibana and Dynatrace
- Proficient in SQL basics and comfortable reading application logs
- Excellent communication skills for incident coordination and stakeholder updates
DXC Technology Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about DXC Technology and has not been reviewed or approved by DXC Technology.
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Healthcare Strength — Health coverage includes multiple national carrier options and plan types, with HSA eligibility where applicable. Feedback suggests the medical, dental, and vision lineup is broad and comparable to large-firm offerings.
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Retirement Support — A 401(k) program with employer matching and an annual true-up is available, with standard vesting provisions. This structure can help employees capture matching contributions over the year if contribution rates vary.
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Leave & Time Off Breadth — Flexible or “unlimited” vacation is offered for many U.S. roles instead of accrual-based PTO. Feedback suggests the approach can support work-life balance when team norms allow adequate time away.
DXC Technology Insights
What We Do
DXC Technology is a Fortune 500 global IT services leader. Our more than 130,000 people in 70-plus countries are entrusted by our customers to deliver what matters most. We use the power of technology to deliver mission critical IT services across the Enterprise Technology Stack to drive business impact. DXC is an employer of choice with strong values, and fosters a culture of inclusion, belonging and corporate citizenship. We are DXC.
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