Sr Analyst I Software Engineering

Job Description:

DXC Technology (NYSE: DXC) helps global companies run their mission critical systems and operations while modernizing IT, optimizing data architectures, and ensuring security and scalability across public, private and hybrid clouds. The world’s largest companies and public sector organizations trust DXC to deploy services across the Enterprise Technology Stack to drive new levels of performance, competitiveness, and customer experience. Learn more about how we

Location: Primarily remote within Michigan, with occasional onsite presence required at the client location in Saginaw, MI.

Overview: We seek an Application Support Specialist to provide critical support for a suite of IBM Rational applications used by the Embedded Software group. This role maintains application performance, resolves incidents and requests via ServiceNow, and performs upgrades, configuration, and user account management.

Essential Job Functions:

• Strong understanding of Windows and UNIX/Linux Server Administration.
• Experience in installation, configuration, and upgrade of enterprise software.
• Hands-on experience managing Incident and request tickets using ITSM tools (preferably ServiceNow).
• Ability to collaborate with cross-functional teams to resolve application issues and support end users.
• Web-based change management tool for managing source code for Electric Power Steering Systems.

Responsibilities:

• Web-based change management tool for managing source code for Electric Power Steering Systems.
• Client/Server installation and configuration.
• Software upgrades and patching.
• Informix DBA support.
• Distributed Change Management (DCM) expertise.
• User account management.
• Tool suite for task-based Change and Configuration Management, primarily used in embedded software development.
• Client/Server installation and configuration.
• Software upgrades and patching.
• Informix DBA support.
• Distributed Change Management (DCM) expertise.
• User account management.
• Requirements management application for Electric Power Steering Systems.
• Client/Server installation and web interface support.
• Software installation, configuration, and upgrades.
• Support and scripting using DXL (DOORS Extension Language).

Qualifications:

• Required Skills
  • Wintel and Unix/Linux server environment and administration knowledge
  • Installation/Configuration of software (Upgrades, Patching, etc.)
  • HTML, C++, Windows, and Unix Scripting
  • SQL, MySQL, Postgres

• Application Support
  • Trouble Shooting: Ability to diagnose and resolve technical issues, including software bugs, performance problems, and configuration errors. 
  • Databases: Knowledge of common database technologies (SQL, MySQL, Postgres) and how to manage and troubleshoot database-related issues
  • Customer Support: Providing direct support to users, addressing their questions and concerns, and guiding them through technical issues.
  • Manage User Accounts, Password reset
  • Monitoring: Monitor software systems for potential issues and proactively address them to prevent disruptions.
  • Testing skills
• Soft Skills
  • Clear and concise written and oval communication for both technical and non-technical users
  • Customer Service: Providing excellent customer service, including active listening, empathy, and patience in addressing user concerns
  • Teamwork, collaboration with other team members, client, and vendors to resolve issues and share knowledge
  • Adaptability: Being able to learn new technologies and adapt to changing situations and evolving software platforms. 
• Preferred Skills
  • IBM Rational DOORs, Synergy and/or Change application knowledge
  • Informix database
  • DXL scripting knowledge and support
  • Distributed Change Management (DCM) skill set
  • ServiceNow ITSM

Must be legally authorized to work in the United States without requiring sponsorship now or in the future

Compensation at DXC is influenced by an array of factors, including but not limited to the experience, job-related knowledge, skills, competencies, as well as contract-specific affordability and organizational requirements. A reasonable estimate of the current compensation range for this position is $73,100 - $135,700.

Full-time hires are eligible to participate in the DXC benefit program.  DXC offers a comprehensive, flexible, and competitive benefits program which includes, but is not limited to, health, dental, and vision insurance coverage; employee wellness; life and disability insurance; a retirement savings plan, paid holidays, paid time off.

If you are an applicant from the United States, Guam, or Puerto Rico

DXC Technology is an Equal Opportunity/Affirmative Action employer. All qualified candidates will receive consideration for employment without regard to disability, protected veteran status, race, color, religious creed, national origin, citizenship, marital status, sex, sexual orientation/gender identity, age or genetic information. DXC's commitment to diversity and inclusive selection practices includes ensuring qualified long-term unemployed job seekers receive equal consideration for employment. View postings below.

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