Sr Analyst I Infrastructure Services

Job Description:

Key Responsibilities:

Infrastructure Management:

• Oversee the deployment, monitoring, maintenance, and support of all IT infrastructure hosting services, including servers, storage, networks, and cloud services.
• Ensure high availability, performance, and scalability of infrastructure to meet business needs.
• Implement and manage robust backup, recovery, and disaster recovery plans.

Operational Excellence:

• Develop and enforce operational procedures, standards, and best practices for hosting services.
• Monitor and manage service levels, uptime, and performance metrics to ensure SLAs are met.
• Drive incident management and root cause analysis to resolve issues and prevent recurrence.
• Run bridge calls during the outages with standard procedures.

Security and Compliance:

• Ensure hosting environments comply with security policies, industry standards, and regulatory requirements.
• Implement and maintain security measures, including firewalls, intrusion detection systems, and data encryption.
• Conduct regular security audits and vulnerability assessments.

Strategic Planning and Implementation:

• Collaborate with senior management to define and implement the strategic roadmap for IT infrastructure hosting.
• Evaluate and recommend new technologies, tools, and methodologies to enhance infrastructure capabilities and efficiencies.
• Manage and optimize budget allocation for hosting services.

Vendor and Stakeholder Management:

• Establish and maintain relationships with key vendors, service providers, and stakeholders.
• Negotiate contracts, manage vendor performance, and ensure delivery of services as per agreed terms.
• Communicate effectively with business units to understand requirements and align infrastructure services accordingly.

Project Management:

• Lead infrastructure projects from initiation to completion, ensuring timely delivery within scope and budget.
• Coordinate with cross-functional teams to achieve project goals and objectives.
• Prepare and present project status reports to senior management.

Leadership and Team Management:

• Lead, mentor, and manage a team of IT infrastructure professionals, including system administrators, network engineers, and support staff.
• Foster a culture of continuous improvement, collaboration, and excellence within the team.
• Conduct regular performance reviews, provide feedback, and identify professional development opportunities for team members.

Qualifications and Experience:

• Bachelor’s degree in Computer Science, Information Technology, or a related field. A Master’s degree or relevant certifications (e.g., ITIL, PMP, CISSP) is a plus.
• 12+ years of experience in IT infrastructure management, with a focus on hosting services.
• Proven experience in leading and managing IT teams.
• In-depth knowledge of server, storage, networking, and cloud technologies.
• Strong understanding of security principles and compliance requirements.
• Excellent problem-solving, analytical, and decision-making skills.
• Effective communication and interpersonal skills.

Preferred Skills:

• Experience with virtualization technologies (e.g., VMware, Hyper-V).
• Knowledge of cloud platforms (e.g., AWS, Azure, Google Cloud).
• Familiarity with DevOps practices and tools (e.g., Docker, Kubernetes, Ansible).
• Understanding of ITIL frameworks and best practices. 

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