Mitek (NASDAQ: MITK) is a global leader in digital & biometric identity authentication, fraud prevention, and mobile deposit solutions. Our verified identity platform and advanced image capture solutions are built on the latest advancements in biometric recognition, artificial intelligence, computer vision and machine learning, and trusted by over 7,500 organizations worldwide. We are headquartered in San Diego, California, with operations in the United Kingdom, Spain, France, Mexico, and the Netherlands. Visit us at www.miteksystems.com.
We are Virtual 1st! Whether you choose to work remotely from your home office or in-person from one of Mitek’s offices, our practices, processes and tools are designed to enable your success. At Mitek, the Future of Work is about flexibility and preference wherever and whenever we are working. Because we care about our candidates, employees and customers, we include an in-person meeting as part of our hiring process. It’s one of the ways we live our mission to “Protect What’s Real.”
At Mitek, we believe that teams are more resilient, effective, and innovative when they benefit from a wide range of ideas, lived experiences, and perspectives. The strength of our organization is deeply rooted in the people who power it. We know that a workforce reflecting the richness of our communities and customers helps us better serve their needs.
Summary
We are looking for an AI Engineer with a strong machine learning (ML) background and hands-on experience building modern AI systems. This role is best suited for someone who started in ML, applied modeling, or NLP, and later expanded into large language models (LLMs) and agentic AI systems. We are looking for someone with an evaluation-first mindset who believes AI systems should be designed with clear success criteria, testing methods, and monitoring plans from the start.
The ideal candidate brings solid ML foundations, experience working with third-party and open-source LLMs, and practical experience building multi-step AI workflows for real business problems. This background helps ensure these solutions are accurate, reliable, scalable, and grounded in sound evaluation practices. Humility, accountability, and a growth mindset are must-haves for this role. The right candidate is comfortable admitting mistakes, learning from feedback, and adjusting quickly when evidence shows a better path.
Why This Role Matters
This role matters because we need more than someone who can build AI features. We need someone who can build AI systems in a thoughtful and reliable way. That means starting with a clear plan for how quality, risk, and business impact will be measured, and carrying that through design, launch, and ongoing improvement. This role will also help strengthen how we run AI in practice, with solid MLOps and LLMOps across ML, LLM, and agentic AI systems.
What You’ll Do (Essential Responsibilities):
- Design, build, and deploy AI solutions powered by ML, LLMs, and agentic AI systems that address clear business problems.
- Define evaluation strategies upfront for each use case, including task success metrics, offline and online evaluation plans, error analysis, and production monitoring requirements.
- Build and improve LLM-based systems using prompt engineering, retrieval-augmented generation, and multi-step workflows.
- Apply MLOps and LLMOps practices, including experimentation, versioning, observability, alerting, model and prompt evaluation, and continuous improvement in production.
- Partner closely with product, engineering, and business stakeholders to prioritize AI use cases and align on success metrics, operational needs, and delivery timelines.
Who You Are (Soft Skills & Attributes):
- You bring an evaluation-first mindset and believe AI systems should not be designed or implemented without a clear plan to measure quality, risk, and business impact.
- You are thoughtful and practical, with sound judgment about when to experiment, when to simplify, when to stop, and when to productionize.
- You bring humility, own mistakes quickly, and use feedback and new evidence to improve your thinking, your systems, and your results.
- You work well with product and business stakeholders, helping turn ambiguous business problems into clear AI approaches, measurable success criteria, and realistic rollout plans.
What You'll Need (Required Knowledge, Skills & Abilities):
- Bachelors’ degree in Computer Science or related field, and knowledge, skills and abilities typically associated with 6+ years of total relevant experience across ML and modern AI systems including:
4+ years of hands-on experience in machine learning
2+ years building LLM-based applications, 1 of which consists of building agentic AI systems as part of that LLM application experience
- Expertise in ML, applied modeling, or NLP, including model development, evaluation, experimentation, and error analysis
- Hands-on experience building LLM-based applications, including context engineering, retrieval, evaluation frameworks, and model fine-tuning.
- Experience designing and implementing agentic AI systems, including multi-step workflows that use planning, memory, handoffs, tool orchestration, and human-in-the-loop review.
- Strong experience with MLOps for ML systems, including model lifecycle management, deployment, monitoring, retraining, and production success metrics.
- Strong experience with LLMOps for LLM-based applications, including prompt and workflow versioning, retrieval and response evaluation, observability, guardrails, and continuous improvement in production.
Advanced Python skills and experience taking AI solutions from prototype to production while balancing quality, latency, cost, reliability, and maintainability.
What Would be Nice (Preferred Skills & Experience):
- Experience with vector and graph databases, retrieval quality tuning, and domain-specific optimization for LLM-based systems.
- Experience with platform design, reusable components, and internal tooling that improves AI development speed and reuse.
- Experience with cloud-based AI deployment and scalable serving infrastructure for ML or LLM systems.
We take pride in enabling career growth in an environment of innovation and teamwork. Our commitment to all Mitekians is to do meaningful work that matters. Our culture is defined by delivering our best to our customers by providing high value solutions and impactful outcomes, by continuously challenging convention, and by caring for each other through collaboration and celebrating our successes. We are committed to creating competitive, equitable compensation & benefits programs and career development opportunities.
Benefit offerings – may vary based on geographic location
Wellness: Universal, supplemental, and private healthcare plan choices based on country specifics
Financial future: retirement/pension plan contributions, MTK stock plan participation
Income protection: life event & disability coverage
Paid time off: generous annual leave, company holidays, volunteer time off
Learning: e-learning license, tuition reimbursement, hackathons
Home office setup allowance
Additional/optional benefits: pet insurance, identity theft protection, legal assistance
We sincerely appreciate your interest in Mitek. We know your time is valuable and look forward to the potential of speaking with you further!
Skills Required
- Bachelors' degree in Computer Science or related field
- 6+ years of experience in ML and AI systems
- 4+ years of hands-on experience in machine learning
- 2+ years of experience building LLM-based applications
- Experience in applied modeling or NLP
- Experience with MLOps and LLMOps practices
- Advanced Python skills
What We Do
“Accelerate the digital transformation of your business with digital identity verification." Mitek (NASDAQ: MITK) is a global leader in mobile capture and digital identity verification solutions built on the latest advancements in AI and machine learning. Mitek’s identity verification solutions enable an enterprise to verify a user’s identity during a digital transaction, which assists financial institutions, payments companies and other businesses operating in highly regulated markets in mitigating financial risk and meeting regulatory requirements while increasing revenue from digital channels. Mitek also reduces the friction in the users’ experience with advanced data prefill and automation of the onboarding process. Mitek’s innovative solutions are embedded into the apps of more than 6,100 organizations and used by more than 80 million consumers for mobile check deposit, new account opening and more.
