Help us change lives
At Exact Sciences, we’re helping change how the world prevents, detects and guides treatment for cancer. We give patients and clinicians the clarity needed to make confident decisions when they matter most. Join our team to find a purpose-driven career, an inclusive culture, and robust benefits to support your life while you’re working to help others.
Position Overview
The Senior Operations Account Manager is responsible for planning and coordinating activities, and managing cross-functional initiatives to ensure client’s needs are met while balancing business objectives. They will apply best practices to ensure client deliverables are accomplished on time and within budget with a focus on strategic accounts, biopharma partnerships, and other specialized, client-facing opportunities.
This position can be remote, located onsite in Marshfield, WI, or hybrid.
Essential Duties
Include, but are not limited to, the following:
- Partner and collaborate with stakeholders and cross-functional teams to deliver on agreements and terms in partnership with clients as defined by the business.
- Facilitate regular client communications including regular client calls, utilization reporting, and implementation/ launch readiness discussions.
- Identify and communicate opportunities for process improvement and enhanced customer experience.
- Support cross-functional teams to execute on account-related tasks including effective creation and management of timelines, budgets, resources, risks, interdependencies, and project objectives.
- Follow established project management practices, including management of scope, requirements, issues, and risks.
- Consult with project sponsors and review project proposals to determine goals, timeframe, funding, allotment of resources, and procedures for accomplishing projects.
- Troubleshoot problems associated with coordination, development, or design of client opportunity and overall account activities.
- Escalate issues when critical risks arise and maintain pulse on project and account activities to ensure progress.
- Establish and maintain positive relationships with stakeholders and team members.
- Ability to prioritize and balance competing priorities within and across multiple projects and accounts at the same time.
- Apply successful oral and written communications/presentations, influence and persuasion, results orientation, facilitation, and teamwork skills.
- Ability to work within a matrix management organization.
- Uphold company mission and values through accountability, innovation, integrity, quality, and teamwork.
- Support and comply with the company’s Quality Management System policies and procedures.
- Maintain regular and reliable attendance.
- Ability to act with an inclusion mindset and model these behaviors for the organization.
- Ability to work designated schedule.
- Ability to work on a mobile device, tablet, or in front of a computer screen and/or perform typing for approximately 90% of a typical working day.
- Ability to travel 10% of working time away from work location; may include overnight/weekend travel.
Minimum Qualifications
- Bachelor's Degree in field related to the essential duties; or High School Degree/General Education Diploma and 4 years of relevant experience as outlined in the essential duties in lieu of Bachelor’s degree.
- 5+ years of progressive, broad-based project experience.
- Proficiency with Microsoft Office Project, Visio, Excel, Word, PowerPoint, and Outlook.
- Demonstrated ability to perform the essential duties of the position with or without accommodation.
- Applicants must be currently authorized to work in country where work will be performed on a full or part-time basis. We are unable to sponsor or take over sponsorship of employment visas at this time.
Preferred Qualifications
- Experience in the healthcare industry.
- Experience with genetic testing.
- PMP Certification.
Salary Range:
$89,000.00 - $151,000.00The annual base salary shown is a national range for this position on a full-time basis and may differ by hiring location. In addition, this position is bonus eligible.
Exact Sciences is proud to offer an employee experience that includes paid time off (including days for vacation, holidays, volunteering, and personal time), paid leave for parents and caregivers, a retirement savings plan, wellness support, and health benefits including medical, prescription drug, dental, and vision coverage. Learn more about our benefits.
Our success relies on the experiences and perspectives of a diverse team, and Exact Sciences fosters a culture where all employees can develop personally and professionally with a sense of respect and belonging. If you require an accommodation, please contact us here.
Not ready to apply? Join our Talent Community to stay updated on the latest news and opportunities at Exact Sciences.
We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to disability, protected veteran status, and any other status protected by applicable local, state, or federal law.
To view the Right to Work, E-Verify Employer, and Pay Transparency notices and Federal, Federal Contractor, and State employment law posters, visit our compliance hub. The documents summarize important details of the law and provide key points that you have a right to know.
Similar Jobs
What We Do
Exact Sciences is changing the way we think about detecting and treating cancer. As a leader in cancer testing, we are committed to providing earlier answers and life-changing treatment guidance.
