Please note: we are happy to consider candidates local to either our New York or Norwalk, CT offices.
Job Summary
The Senior Account Manager manages accounts and project teams in support of all project and daily work activities, from scope development through task or project completion. With a highly consultative approach, they deliver tailored solutions and full client satisfaction throughout the entire project lifecycle, and build strong, sustainable customer relationships. They are responsible for meeting agreed upon revenue and margin goals.
Essential Duties and Responsibilities:
Client/Account Servicing
- Identify and drive revenue opportunities within existing accounts, partner with BD on strategic pursuits, build and maintain industry relationships.
- Develop and nurture client relationships in support of building trust, aligning business requirements, and increasing revenue opportunities and profitability.
- Maintain comprehensive understanding of client needs, goals, business practices and satisfaction/performance criteria.
- Act as single point of contact for coordination and execution of Insidesource activities (ie. Pre- and post-sale).
- Responsible for overall performance of Insidesource account / project teams (sales support, design, project management and field service teams).
- Accountable for end-to-end client experience and satisfaction.
- Provide timely response to customer requests for products, services, and information.
- Ensure generation of weekly status reports.
- Responsible for relevant third-party influencers - contractors, A&D and PM firms, etc. - in relation to client account/projects.
Sales, Project, and Work Order Management
- Enter and maintain sales forecast in CRM.
- Partner with New Business Development/Account Executives to respond to requests for information, pricing and/or services; lead RFP response as needed.
- With support from Insidesource teams, produce plans, develop specifications, generate detailed and accurate quotes, and present to customer in timely manner.
- Develop and execute service contracts and service level agreements.
- Deliver responsible close of sale requirements by obtaining signed proposals, terms and conditions, customer purchase orders, and deposits.
- Ensure obstacles and/or changes in scope are identified, documented, and resolved, and ensure client and Insidesource satisfaction throughout project lifecycle.
- Oversee and direct Insidesource implementation of all client projects, work orders, and service requests.
- Review and/or establish work plans, schedules, and logistics.
- Oversee work of all team members, including designers, project managers, account coordinators, delivery, and installation crews.
- Perform project management responsibilities as required, including site visits during installations.
- Provide (and prepare, if required) project and work order status reports.
- Attend project and construction meetings as required.
- Provide exceptional leadership and communication to customer and internal teams.
- Achievement of annual sales goals as established by Manager.
Leadership and Professional Development
- Manage positive and productive interactions of internal and external teams, including collaboration with subcontractors and manufacturers.
- Manage workload of internal teams to ensure activities are appropriately balanced and supported.
- Provide mentorship and encourage growth and development of team members.
- Participation in weekly Sales Meetings and Monthly Staff Meetings.
- Regular attendance at industry events.
Insidesource Core Responsibilities
- Exemplify Insidesource values of Team First, Client Led, Change Makers, Experience Focused.
- Participate in All Company Meetings and Regional Town Halls.
- Embody diversity, equity, and inclusion in our Insider community and business practices.
Supervisory Responsibilities
None
Skills, Knowledge, Experience Required
- Minimum six years of Account Management experience in the contract furniture industry required.
- Experience working on RFPs.
- Product knowledge and product specification experience.
- Ability to lead and inspire cross functional players.
- Eye for design and layout of marketing materials.
- Solid skills in copy-editing, grammar, spelling, and punctuation.
- Proficiency in Microsoft Office (Excel, Teams, Word, Outlook, Power Point).
- Proficiency in Adobe Systems (Photoshop, InDesign) CORE, Hubspot, Miro, or willingness to learn quickly.
- Understanding of the complexities and sophistication required to thrive in the dealer environment.
- Fluid interpersonal skills to interact effectively with a wide range of customers, vendors, personnel, and departments.
- Ability to see the big picture and integrate into day-to-day tasks and activities.
- Excellent and effective oral and written communication.
- Prior experience successfully managing multiple projects simultaneously in a fast-paced work environment.
- Excellent analytical and problem-solving skills.
- Strong organizational and administrative skills
- Experience in customer service required.
- Demonstrated commitment to professionalism, integrity, and sound judgment in business transactions, and to providing the highest level of customer satisfaction.
The anticipated base salary range for this role is $85K-120K. This role is also eligible for commission. Actual compensation will be determined based on factors such as experience, skills, qualifications, and internal equity.
Skills Required
- Minimum six years of account management experience in the contract furniture industry
- Experience working on RFPs
- Product knowledge and product specification experience
- Ability to lead and inspire cross-functional teams
- Eye for design and layout of marketing materials
- Strong copy-editing, grammar, spelling, and punctuation skills
- Proficiency in Microsoft Office, including Excel, Teams, Word, Outlook, and PowerPoint
- Proficiency in Adobe Photoshop and InDesign, HubSpot, and Miro, or willingness to learn quickly
- Understanding of the dealer environment
- Strong interpersonal skills for interacting with customers, vendors, personnel, and departments
- Ability to understand the big picture and integrate it into daily tasks
- Excellent oral and written communication skills
- Experience managing multiple projects simultaneously in a fast-paced environment
- Excellent analytical and problem-solving skills
- Strong organizational and administrative skills
- Experience in customer service
- Professionalism, integrity, sound judgment, and commitment to customer satisfaction
What We Do
Insidesource is a global commercial furniture dealership and workplace-solutions provider. It works with organizations and design partners to plan and shape office environments, offering consulting, planning, development, design, furniture selection, procurement, project management, installation, and ongoing repair and maintenance. Its approach combines workplace design and furniture expertise to create tailored environments that support clients’ goals, culture, and day-to-day work. The company serves clients internationally.
