Sportsbook Experience Executive

🚀 Why Midnite?

Midnite is a next-generation sports betting and gaming platform built for a new wave of players.

We combine sharp product thinking, bold brand, and fast execution to create experiences that feel modern, intuitive, and built for how people actually play today.

Over 400,000 players have already made the move,  and we’re only just getting started.

We’re a high-performance team operating at pace. High ownership. Constant iteration. No hiding behind processes. We move quickly, test relentlessly, and turn ambitious ideas into real impact. If you’re driven, creative, and thrive in fast-moving environments where you can shape meaningful outcomes - keep reading.

Not your grandad’s bookie.

👀 The Role

Title: Sportsbook Experience Executive

Location: Gibraltar-based. Candidates must either be currently based in Gibraltar or be eligible to work in Gibraltar.

In office requirements: You will be required to work five days out of seven each week. The role will be remote initially until the office opens, moving to a minimum of four days per week in the Gibraltar office. Candidates based in Spain should be comfortable commuting into Gibraltar four days per week. Flexibility required in line with the sporting calendar.

This is where the action happens.

As a Sportsbook Experience Executive, you’ll sit right at the centre of the product, making sure everything customers see is accurate, up to date, and working exactly as it should.

From major football nights to last-minute team changes, you’ll be the one keeping things running smoothly behind the scenes. Fixing issues. Updating content. Making quick decisions that directly impact the customer experience.

It’s fast, hands-on, and high ownership from day one.

You don’t need to be an industry expert, but you do need to be sharp, proactive, and comfortable operating in a live environment where things change quickly.

You will:

• Run the day-to-day operations of the sportsbook during your shift.
• Make sure events are live, correct, and available to customers.
• Manage and update homepage content (boosts, featured events, carousels).
• React quickly to live changes like team news, pricing updates, or errors.
• Investigate and resolve settlement issues with providers.
• Support Player Support with sportsbook related queries and customer issues.
• Monitor live incidents and take action to minimise customer impact.
• Work closely with Trading, Product, and external providers to resolve problems.
• Spot issues early and take ownership to fix them.
• Help improve processes so we’re constantly getting better.

The next Midniter:

• Thrives in fast-paced environments where things are constantly changing.
• Has exceptional attention to detail, you notice what others miss.
• Can juggle multiple things at once and still stay organised.
• Stays calm under pressure and makes good decisions quickly.
• Thinks about the customer first, always.
• Takes ownership, you don’t wait to be told what to do.
• Is curious, eager to learn, and wants to improve.
• Has an interest in sport or betting (a bonus, not a requirement).
• Thinks commercially, understands what matters and why.

💰 Winnings

• Tenure holiday policy. After three years you receive an extra two days leave, increasing to 30 days annually after five years.
• Flexible working and a fully supported home office setup so you can do your best work from home.
• Quarterly team socials to connect, celebrate and have fun together.

At Midnite, we’re committed to creating equal opportunities for everyone. We actively strive to build balanced teams that reflect the diversity of our communities, including ethnic minorities, people with disabilities, the LGBTQIA+ community, and all genders.

We aim to provide an inclusive and supportive interview experience for all candidates. If you require any reasonable adjustments, please let us know in advance so we can ensure you feel comfortable and set up for success.