Canlan Sports exists to create experiences where people find their people through the power of play, because we believe everyone deserves a team. As North America's largest private sector owner and operator off recreational sports complexes, Canlan Sports brings that belief to life across 15 multi-sport complexes and more than 70 playing surfaces spanning Canada and the United States. From ice and court to turf and digital, we offer a wide array of recreational sports experiences designed to build community, foster connection, and change lives for the better.
Job Summary
The Sports Management Intern will work with our CRM while assisting to manage ice contracts, spot rentals and tournaments. This role will assist with maintaining our existing contract while working with the Sales and Customer Care Manager to manage our current customers while also strategizing to find new customers and areas of revenue. They will also work with the leagues and programs team to plan and execute programs. The Sports Management Intern is expected to provide a "best in class" experience to our customers.
Responsibilities
- Assist with maintenance of the complex's CRM operating system, pertaining to Ice Contracts and Spot Rentals, third-party tournaments and in house tournaments
- Under the guidance of and with the Sales and Customer Care Manager:
- Assist in the development and execution of a fully integrated direct sales strategy for the complex, ensuring a proactive and aggressive approach to revenue development through Strategic Sales and Marketing plans
- Assist in the discovery, development, and relationship-building opportunities within their market through contact to create New Customer revenue opportunities and maximize revenue from existing customers
- Assist with League operation planning and execution
- Assist with planning and execution of camps and programs.
- Under the leadership and direction of the manager and General Manager, ensure the complex customers experience "best-in-class" experience, customer care and overall satisfaction.
- Other tasks as required
Abilities, Attributes and Experience
- Customer service experience and/or office experience.
- Comfortable working with new systems and technology (CRM experience is an asset)
- Able to work well under pressure and pay particular attention to deadlines.
- Demonstrated computer skills, notably in Microsoft 365.
- Thorough, organized, articulate and punctual.
- Great communication (both oral and written) skills and professional and positive attitude.
- Able to manage and diffuse difficult situations.
- Internship Eligibility: Candidates must be currently enrolled in a post-secondary program that requires completion of an internship for academic credit.
- Please ensure your resume clearly indicates that you are currently enrolled in a post-secondary program requiring a co-op or internship placement for academic credit.
- Internship Compensation: This is an unpaid internship, with a stipend provided upon successful completion of the internship term.
NOTE: Only those applicants under consideration will be contacted. Please accept our utmost appreciation for your interest. We are an Equal Employment Opportunity employer. Employment decisions are based on merit and business needs, and not on race, color, creed, age, sex, gender, sexual orientation, national origin, religion, marital status, medical condition, physical or mental disability, military service, pregnancy, childbirth and related medical conditions or any other classification protected by federal, provincial, and local laws and ordinances. Reasonable accommodation is available for qualified individuals with disabilities, upon request. This Equal Employment Opportunity policy applies to all practices. As part of our recruitment and hiring practices, we may use AI-based tools to assist in the initial screening and assessment of applications. All final hiring decisions are made by human reviewers.
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Skills Required
- Customer service experience and/or office experience
- Comfort working with new systems and technology
- CRM experience
- Ability to work well under pressure and meet deadlines
- Computer skills, particularly Microsoft 365
- Thorough, organized, articulate, and punctual work style
- Strong oral and written communication skills
- Professional and positive attitude
- Ability to manage and diffuse difficult situations
- Currently enrolled in a post-secondary program requiring an internship or co-op placement for academic credit
What We Do
Canlan Sports provides inclusive, accessible, and environmentally friendly spaces for people to stay active, play sports, and connect with their communities. They operate state-of-the-art multi-purpose recreation and entertainment facilities, offering a wide range of hockey, soccer, and multi-sport leagues, tournaments, and instructional programs for both youth and adults across North America, focusing on delivering extraordinary sports experiences.
