Specialist- UAT

First Abu Dhabi Bank is an inclusive environment where each person values the experiences, perspectives, ideas and beliefs of others. We’re in a unique position to learn from all our colleagues, combining international experience with deep cultural knowledge and local expertise. At FAB, you’ll have the support of your team and a strong relationship with your line manager, who will trust you with responsibility and recognize your good performance. As we embrace different ways of seeing the world, listening to each other and respecting different viewpoints, we grow stronger – together.

Be a subject matter expert on all existing customer engagement and onboarding services perform technical and/ or user acceptance testing on all Digital Channels (Mobile, Web & Staff Tablets) and Digital Products (CASA, Cards, Lending, NHL, Elite etc).

Testing activities would include to work as part of cross-functional teams in unison to test new digital solutions before launch to customer and staff which contributes to the overall innovation delivery of digital product solutions - as well as also the continuous support & maintenance testing activities as part of ongoing system support

Key Responsibility

• Maintain and support all existing services and onboarding process across all digital channels and products, including to act as a quality control for ad hoc testing prior to the go live of new digital solutions across multiple delivery squads driving innovation and the best customer experience in the market.
• Establish trusted partnerships with Business Product teams, Frontline sales staff teams, Operations and processing teams, Vendors, Technology and other internal teams.

Generic Accountabilities:

• Act as key liaison between cross functional teams of product, technology, ops & sales teams to identify, investigate and solve for any test defect issue across any new or existing digital solution
• Perform test analysis, identify testing activities in scope to test process & system enhancements where relevant as part of the innovation delivery project and/ or support & maintenance activities
• Design Test artefacts, execute and share reports to senior management and stakeholders
• Communicate with stakeholders for Progress reviews and UAT sign off
• Collaborate within squad and wider stakeholders as part of UAT
• Perform ad hoc maintenance sanity testing on existing digital channel services and product customer journeys to ensure all functionalities are working as designed
• Assist in developing & continuously improve existing business and operational processes
• Works closely with all Product Owners to quality control test new digital initiatives prior to launch.

• Digital UAT Support

• Relentlessly be the voice of business and customer while driving technology led business solutions to identify testing scope of solutions, test defects and reporting for all innovation delivery across all digital channels & products.
• Represent, interface and engage with relevant business teams, operations- & sales teams and technology to act as key liaison and voice of the customer and business user when conducting testing activities on a solution  
• Understand the customer, market and business needs and align them with the strategic direction of the business segment and organization in supporting all digital channels services & onboarding product journeys
• Identify, investigate and solve for any test defect issues and move quickly in partnership with technology to resolve the problem in order to have minimal to no impact to the customer and operational processes.  Move quickly with a focused objective to get things implemented and done. Break down complex problems into actionable solutions.
• Build and manage the test cases and log all test defects aligned to set governance standard for each assigned initiative across all digital channels & product customer journeys and ensure prioritization with technology to resolve test defects

• Policies, Systems, Processes & Procedures

• Manage and ensure effective implementation of product functional policies, procedures and controls covering all areas of assigned department so that all relevant procedural/legislative requirements, fulfilled while delivering a quality, cost-effective service.

• Continuous Improvement

• Lead the identification of opportunities for continuous improvement and sustainability of systems, processes and practices considering global standards, productivity improvement and cost reduction.
• Conduct end user training and ensuring the required knowledge transfer to key team members is set in place.

• Reporting

• Ensure that all unit reports are prepared timely and accurately and meet Bank requirements, policies and quality standards.

• Agile

• Ensure all testing artefacts including test cases and test defects are logged on JIRA an prioritized for resolution
• Lead all testing activities and ensure deliverables are completed as part of the agreed testing cycle
• Provide input into relevant delivery squad’s backlog to solve for continuous digitized process and services items, improving overall customer experience and business actions of systems/ processes impacted

• Communication & Reporting

• Communicate effectively with the different teams (business, design, technology, security, legal etc.) to ensure visibility into the department’s direction.
• Communicate & report the root cause & agreed way forward to solve for any test defect issues to key stakeholders and interested parties. It is crucial that the business understands the root cause, impact and solution of all test defect issues impacting their business operational processes

Minimum Experience

• Excellent written and verbal communication skills given the function requires constant communication and problem solving across multiple cross functional teams
• Extensive experience in implementation of business change and process improvements
• Proficiency in technology development methodologies and coding languages – proven development in innovation & impactful system solutions
• 2-3 years’ experience as a Business Analyst/ Product Owner/ Tech Support Engineer in relevant specialization
• 2-3 years’ relevant experience in product management functions designing and developing digital solutions.
• 2-3 years’ experience working in software development environment using one of the agile methodologies.

Minimum Qualification

• Bachelor’s degree in business/engineering/computer science or related discipline.

Specific training and certifications for Agile Delivery i.e. Scrum Master and Agile Product Owner or related disciplines.