Specialist, Trustee Operations

ARE YOU READY TO WORK AT ALTISOURCE?

• Are you a natural leader who loves working through people’s problems to find the best solution?
• Are you a quick learner who is self-motivated and able to work well independently as well as on a team?
• Are you interested in working on a new product where you can make an immediate impact?

If so, nice to meet you; we are Altisource! We are seeking energetic, highly skilled self-starters who thrive in a dynamic and fast-paced environment. We offer challenging work and great colleagues as well as career development opportunities.

 We are looking for a Foreclosure Trustee Services Specialist with a passion for customer service, quality assurance, and leadership. This is a great time to join the team and be a part of a growing and stable organization. This position will be onsite in our Charlotte, NC office. 

Responsibilities:

• Order appraisals/update system with documents and information; work with client and appraisers on issues.
• Review/execute DNMS documents and review foreclosure files for litigation team, appear in court, if necessary.
• Document executions review and update spreadsheets.
• Take & return calls from borrowers/lienholders/realtors/attorneys.
• Respond to borrower/realtor/lienholder email/fax inquiries.
• Work with co-counsel on issues with foreclosures.
• Third-party surplus files: spreadsheets for AZ, CA, NV, TX, WA.  Work with our attorneys on surplus updates.
• Work in the Charlotte NC physical office: process mail, monitor phones, assist incoming visitors.
• Review/execute/upload documents for remote trustee team.
• Maintain/update team manuals, provide assistance to team members regarding issues/questions.
• Document recording.
• Quality control, as a team
• Additional duties as required.

Key Result Areas:

• Meeting 100% SLAs and timelines on client Invoice submissions
• Timely and accurate batching to ensure timely vendor payments and client billing
• Timely responses / information to queries from all internal and external stakeholders
• Timely and accurate reporting to all internal and external stakeholders
• Accounting education and/or 3+ years of relevant experience
• College degree welcomed but not required
• Up to 5 years of work experience
• Prior experience with Bankruptcy or Foreclosure processes
• A good team player with proven abilities to also work as an individual contributor
• Strategic, analytical, and critical thinking skills; ability to break down problems and formulate plans
• Proven ability to collaborate
• Positive demeanor
• Good oral and written communication skill

• This is an office-based position in Charlotte, NC

Desired qualifications:

• Experience with Mortgage Trustee Servicing, title servicing or foreclosure.
• Experience with reverse mortgage services.
• Must have an understanding of trustee services, processes and procedures.
• Recording experience in a title or trustee capacity.
• Prior knowledge of CaseAware or similar Case Management Systems is preferred but not required
• Must be a Notary
• Must be located in the Charlotte, NC Ideal Candidate must be commutable to Charlotte.

PERKS OF WORKING AT ALTISOURCE

Prosperity

• Competitive base salaries at $22-24/hour
• 401k plan – we want to empower you to foster your career, and prepare for retirement

Good Health

• Comprehensive Medical, Dental, and Vision insurance plans
• Tax-free Flexible Spending Account or Health Saving Account
• Life insurance, short-term, and long-term disability

...And Happiness!

• Paid holidays, plus 19 days of accrued PTO for a total of 29 paid days off per year

Are you up to the challenge? Apply today!

Altisource’s Vision to drive innovation that powers the mortgage and real estate lifecycle is made possible by an inclusive culture that celebrates the diverse voices of our employees. We believe that diversity in gender, age, religion, ethnicity, sexual orientation, identity, physical ability, neurodiversity, socioeconomic background, and experience, fosters creativity, challenges groupthink, and makes our company stronger. At Altisource, anyone can prosper and have a positive impact on our path toward success, irrespective of their background.

We are committed to fair and impartial hiring, training, and growth opportunities. We also provide employee training to help foster their ability to work with one another in an inclusive manner. Altisource is an Equal Opportunity Employer, and our employment decisions are based on merit, qualifications, and business needs.