PRIMARY RESPONSIBILITIES
- Manage the central demand intake process for Operations & Engineering.
- Coordinate with demand requestors across business and technical departments to ensure submissions are complete and accurate.
- Verify that requests meet defined Demand Criteria before submission to the O&E Demand Council.
- Prepare and validate demands against minimum readiness checklists prior to board or departmental approval.
- Facilitate reviews, ensuring gate criteria are met and appropriate stakeholders are engaged.
- Serve as the primary coordinator for O&E demand governance forums.
- Perform regular monitoring of demand records to ensure completeness, accuracy, and ownership.
- Identify and address issues such as missing metadata, incorrect demand type classification, or stalled items.
- Escalate unresolved or high-risk demands to the O&E Demand Council.
- Support demand requestors and managers in assigning the correct demand type and providing required details.
- Ensure critical information (requestor, sponsor, demand type, dependencies, etc.) is provided for decision-making.
- Provide user training, guidance, and ongoing support for stakeholders engaged in the demand process.
- Maintain a healthy, actionable demand pipeline by cleaning up backlogs and misrouted items.
- Monitor overall demand flow to ensure transparency, accountability, and timely resolution.
- Initiate corrective actions when issues are identified
COMPETENCIES
- Organisational and coordination skills with attention to detail.
- Capable of managing multiple tasks simultaneously and balancing different priorities.
- Communication and stakeholder management abilities relevant to business and IT functions.
- Analytical mindset for identifying inconsistencies, risks, or incomplete submissions.
- Problem-solving and escalation abilities to maintain pipeline integrity and governance compliance.
- Accountability and capacity for independent and collaborative work.
QUALIFICATIONS & EXPERIENCE
- Bachelor's degree in Information Systems, Business Administration, Engineering, or a related field (or equivalent professional experience).
- 3-5 years of experience in IT service management, business analysis, PMO, or demand management roles.
- Familiarity with demand and portfolio management processes, ITIL, or governance frameworks preferred.
- Experience working with cross-functional teams, stakeholders, and governance forums.
- Proficiency in tools for demand/portfolio management, workflow tracking, and reporting (e.g.,Azure devops, ServiceNow, Jira, SharePoint, or similar).
- Prior exposure to operations or engineering environments is an advantage
OTHER KEY REQUIREMENTS / COMMENTS
- Proactive and professional attitude
- Customer focused at every level
- Ability to build and maintain strong relationships with team members, peers, and project stakeholders
- Ability to deliver and report tangible improvements to systems under group responsibility
Top Skills
What the Team is Saying
What We Do
Intelsat and SES have joined forces, uniting 100 years of combined innovation and leadership to create the world’s leading space solutions company.
As a newly combined company, we bring together talented teams with deep industry expertise to deliver integrated satellite and connectivity solutions for businesses and governments across the globe.
With a powerful multi-orbit fleet, an expansive ground network, and strong financial backing, we’re entering an exciting phase of growth, investing in next-generation technologies that will enhance our competitive position in the rapidly-evolving satellite communications landscape
For future team members, this means more opportunity, more innovation, and more impact. At SES, you won’t just join a company—you’ll help shape the future of global connectivity.
Why Work With Us
When it comes to your career, you are the author of your own story. At SES, we believe you should have the freedom to drive new opportunities in any direction you want them to go – unlimited by geography, technology or even gravity.
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Intelsat, now part of SES Teams
Intelsat, now part of SES Offices
Hybrid Workspace
Employees engage in a combination of remote and on-site work.
