Specialist, Process Improvement, AI

Campbell Oil Company Process Improvement & AI Specialist

Delco, NC

Join us as we grow together personally and professionally!  Four Generations of family leadership continue to make it our vision to leave people better than we found them.  We are more than an oil company, convenience store or restaurant, we are a family!  We are improving the lives of those we touch every day by valuing the customer, caring for our 1000+ team members, and supporting our communities that we are honored to serve.  

POSITION OVERVIEW

The Process Improvement & AI Specialist works closely with business leaders to identify opportunities to improve processes, increase efficiency, and enhance overall performance. This role combines continuous improvement practices with the practical use of AI and automation tools to streamline operations and modernize workflows. The individual helps translate business challenges into actionable solutions and supports implementation from concept through execution. A detailed Job Description will be available when you begin employment.  All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, or national origin. Begin building your career and apply now for these great benefits!

BENEFITS OVERVIEW

• Family first atmosphere
• Benefits to fit your needs: Medical, Dental, Vision, Life, Disability, 401k
• Competitive Total Compensation Plans with 401k match
• Paid time off in your first year
• Team first environment
• Paid Gym Memberships
• Remote work in select roles
• Monthly teambuilding exercises
• Everyday Pay if needed
• Flexible Schedules for attending family events
• Professional Training
• Advancement opportunities
• Leadership Training

ESSENTIAL JOB FUNCTIONS

Business Collaboration

• Partner with leaders across departments to understand operational challenges
• Facilitate discussions to uncover inefficiencies and root causes
• Help prioritize initiatives based on impact and feasibility
• Act as a bridge between operations, IT, and leadership

Process Improvement

• Map current-state workflows using standard tools
• Identify bottlenecks, redundancies, and manual tasks
• Design and implement improved future-state processes
• Apply Lean and continuous improvement principles
• Measure results including time savings, cost reduction, and quality improvements

AI & Automation

• Evaluate processes for automation or AI opportunities
• Support selection and testing of tools (AI, RPA, workflow systems)
• Assist with implementation and scaling of successful solutions
• Ensure solutions are practical, user-friendly, and deliver ROI

Project & Change Management

• Track multiple initiatives and maintain project visibility
• Coordinate with cross-functional teams
• Support communication plans and training efforts
• Drive adoption of new processes and tools

Data & Performance Tracking

• Use data to identify trends and improvement opportunities
• Create dashboards and simple reporting
• Define and track KPIs
• Support data-driven decision making

Qualifications

• Bachelor’s degree required
• 3–7 years relevant experience
• Exposure to process improvement or operations roles
• Experience with AI or automation tools preferred

Skills & Competencies

• Strong analytical and problem-solving skills
• Understanding of process improvement frameworks
• Strong communication and stakeholder engagement
• Comfortable working across teams
• Curiosity and interest in new technologies

Key Success Metrics

• Number of completed improvement initiatives
• Measured cost savings and efficiency gains
• Adoption of new processes and tools
• Positive feedback from stakeholders

Preferred Tools & Technology

• Microsoft Excel (advanced)
• Power BI or other reporting tools
• Process mapping tools (Visio, Lucidchart)
• Automation tools (RPA, workflow systems)
• AI tools (Copilot, ChatGPT, etc.)

PHYSICAL DEMANDS:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is frequently required to sit, hear, use hands to type data, operate business equipment, and dial the telephone. They are regularly required to talk and hear. The employee is frequently required to stand, walk, sit, and lift up to 30 lbs. General office setting with site field work expected.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, or national origin.