Job Title:
Specialist People Solutions - LOAs (NA and Canada)
Job Description
Job Description Summary
The HR Specialist – Leave of Absences is responsible for processing and managing leave requests for employee in compliance with Canadian labor laws and organizational policies. The specialist will address employee inquiries related to different leave types, eligibility, duration and entitlements through various communication channels such as chat, email and ticketing systems.
Job Description
Responsibilities
- Process and manage leave request in accordance with Canadian federal and provincial labor laws.
- Provide excellent customer service experience to the employees/leaders reaching out to the People Solutions Center.
- Partner with PS teams in Canada for complex cases, escalations and other requests as needed.
- Maintain accurate records of leave request and status in internal case management system.
- Generate reports and metrics on leave activities for internal audits and reviews.
- Respond to employee inquiries through chat, email, and ticketing system in a timely and efficient manner.
- Provide detailed information on different types of leaves including maternity, sick and personal leave.
- Ensure employees are informed about leave entitlement and necessary documentation.
- Organize and participate in team coordination meetings and training sessions.
- Maintain a high level of confidentiality related to business or employee information protected by company policy and federal/provincial regulations.
Qualifications
- Bachelor's/ Master’s degree in Human Resources is preferred.2-3 years of experience in handling Leave of Absence service for North America (Including Canada) is required.
- 4-5 years of experience working in an HR Shared Services is required. .
- Excellent communication skills.
- Knowledge of tools like Workday, eSTART and BMC Helix, Service Now or any other case management system is highly preferred.
- Advance proficiency in both oral and written English.
- An additional level of French will be considered a plus.
- Excellent research & analytical skills to problem solve and navigate ambiguous situations.
- Proficient in using MS Office (Word, Excel, Outlook)
Behavioral Competencies
- Entrepreneurial in Action
- Be Agile, Be Adaptive
- Be Great Together
- Build Character, Grow People
- Connect and Care
- Dare to Imagine
- Solution Mindset
Location:
IND Gurgaon - Bld 6 Ground & First Floor
Language Requirements:
Time Type:
Full time
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Top Skills
What We Do
We’re Concentrix. A global technology and services leader that powers the world’s best brands, today and into the future. We’re human-centered, tech-powered, intelligence-fueled. Every day we design, build, and run fully integrated, end-to-end solutions at speed and scale across the entire enterprise.
Why Work With Us
Our people around the world have devoted their careers to ensuring every relationship is exceptional. So naturally, we're committed to creating game-changing career journeys that power our people towards greater opportunities and brighter futures.
