If you’re looking for a meaningful career, you’ll find it here at Webster. Founded in 1935, our focus has always been to put people first--doing whatever we can to help individuals, families, businesses and our colleagues achieve their financial goals. As a leading commercial bank, we remain passionate about serving our clients and supporting our communities. Integrity, Collaboration, Accountability, Agility, Respect, Excellence are Webster’s values, these set us apart as a bank and as an employer.
Come join our team where you can expand your career potential, benefit from our robust development opportunities, and enjoy meaningful work!
Job Summary:
Under the direct Supervision of the Partner Service Manager, the Partner Relations Specialist is responsible for managing daily issue resolution and providing administrative support for specific assigned Partners/Large Employers with money movement or audit risk. Takes ownership for providing communication plans and escalation tracking for proper internal and external visibility. This position also acts as a backup for Partner Service Managers for lower-level partner responsibilities.
Key responsibilities for the role:
Acts as a Partner Subject Matter expert for assigned partners being internal and external support
Assist Partner Service Managers with critical needs and support to meet partner goals
Assist with managing, monitoring and identifying service trends based on file, intake, operational data
Identify scalable processes that will work across all of our partner relationships to meet or improve goals
Regularly review internal knowledge base content for consistency, quality, and ease-of-use for assigned partners
Gather insights from our support teams to identify trends and opportunities for improvement
Own the success and serve as point of contact for critical high risk partner tasks
Own Partner custom money movement processes with extreme detail to contractual obligations.
Proactively monitors file processing
Act as file expert for each Partnership we support
Responsible for daily ownership of Partner dashboard updates and necessary reporting to partners
Responsible for performing customized monthly processes per Partner which include critical decision-making responsibilities to assist in partner framework being successful
Escalate issues when appropriate and drives recovery efforts
Identifies systemic issues as they occur and works with Senior/Manager to rectify
Resolve partner support through case management in a timely and professional manner
Support Partner specific project work in reference to internal/external enhancements to improve our Partner experience
Key skills/experience qualifications for the role:
4 years of experience minimum servicing partners and large employers.
2 years of experience minimum with employee benefits, TPA’s or insurance carriers with HSA/Notional products
Strong interpersonal skills
Proven customer service experience
Adaptability to prioritize workload and frequently transition between different focuses aligned with role
Utilize communication and problem-solving skills to effectively perform assigned assignments
Working knowledge of computer and processing skills (email, internet, intranet, etc.)
Proficient in Microsoft Office Suite with proven ability in lookups and macros.
Excellent verbal and written communication skills
Possesses the ability to maintain the strictest confidentiality of company and customer information.
Ability to effectively multi-task
Excellent organizational skills with attention to detail
Ability to work with a diverse work force and customer base
Demonstrates flexibility and adaptability. Handles day-to-day challenges confidently and willing to adjust to multiple demands, shifting priorities, and rapid change.
Strong commitment to achieving personal growth and success
The estimated salary range for this position is $50,000USD to $55,000USD. Actual salary may vary up or down depending on job-related factors which may include knowledge, skills, experience, and location. In addition, this position is eligible for incentive compensation.
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All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.
Top Skills
What We Do
Webster is a leading commercial bank that delivers financial solutions to business, individuals, families and partners. With more than $60 billion in assets, we offer digital and traditional service delivery through our differentiated lines of business: Commercial Banking, Consumer Banking and HSA Bank, one of the country’s largest providers of employee benefits solutions.
Webster Financial Corporation and its subsidiaries ("Webster") are equal opportunity and affirmative action employers M/F/D/V. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, marital status, national origin, ancestry, citizenship, sex, sexual orientation, gender identity and/or expression, physical or mental disability, protected veteran status, or any other characteristic protected by law.
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Webster Bank, the Webster Bank logo and the W symbol are trademarks of Webster Financial Corporation and Registered in the U.S. Patent and Trademark Office.
