Reports to:
Manager, IT SupportPosition Overview
Bullish is seeking an IT Support professional to join our growing team in New York. This isn't just a "help desk" job; it’s a high-visibility role where you will partner with other onsite IT support specialists to act as the face of the technology organization at our New York Office. You will manage the full lifecycle of employee hardware and software, from white-glove onboarding to complex troubleshooting. We value ownership—when a problem lands on your desk, you own it until it’s resolved.
Responsibilities:
Hardware Management: Setup, deploy, and provide ongoing management of high-performance Mac and Windows workstations.
Systems Administration: Manage user access, groups, and security policies within Okta, Google Workspace, and Microsoft 365.
Ticketing & Workflow: Efficiently manage and prioritize incoming requests via Jira Service Management, ensuring SLAs are met with a focus on "first-touch" resolution.
Mobile & Peripherals: Provide expert-level support for iOS, Android, and Linux devices, as well as office infrastructure including printers, A/V equipment, and network peripherals.
Onsite Support: Act as the primary point of contact for onsite staff, providing "white-glove" service for executive-level requests and general office tech needs.
Experience & Qualifications
5+ years of experience providing IT support in global corporate environment; prior work experience in a FinTech/Crypto company desired but not required
Deep knowledge of macOS (primary) and Windows 11, with functional knowledge of Linux and mobile operating systems (iOS/Android).
Proven experience administering Okta, Google Workspace, and Office 365.
Proficiency using Jira or similar enterprise-grade ticketing platforms.
Solid understanding of networking basics (DHCP, DNS, Wi-Fi troubleshooting) and hardware maintenance for printers and peripherals.
You treat every interaction as an opportunity to provide a premium experience.
You operate with a high degree of professional maturity and don't require micro-management.
Ability to translate complex technical issues into understandable solutions for non-technical stakeholders.
Bullish US LLC & CoinDesk Inc. are committed to offering competitive compensation and benefits. The anticipated base salary for this position is $80,000 - $110,000 + discretionary annual target bonus + performance incentives/benefits. Offered salary will be reflective of job related knowledge, skills and commensurate experience.
Bullish is proud to be an equal opportunity employer. We are fast evolving and striving towards being a globally-diverse community. With integrity at our core, our success is driven by a talented team of individuals and the different perspectives they are encouraged to bring to work every day.
Skills Required
- 5+ years of experience providing IT support in global corporate environment
- Deep knowledge of macOS (primary) and Windows 11
- Proven experience administering Okta, Google Workspace, and Office 365
- Proficiency using Jira or similar enterprise-grade ticketing platforms
- Solid understanding of networking basics
Bullish Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Bullish and has not been reviewed or approved by Bullish.
-
Fair & Transparent Compensation — Job postings disclose clear base pay bands and incentives for senior roles, and feedback suggests these ranges are competitive for the sector. This visibility signals clarity for leadership-level candidates evaluating offers.
-
Healthcare Strength — U.S. operations provide health and vision insurance through a major carrier, indicating solid core medical coverage. Feedback suggests the medical offering aligns with market expectations.
-
Wellbeing & Lifestyle Benefits — Perks such as free daily meals, UberEats allowances on in-office days, stocked fridges, catered lunches, rooftop events, and a home‑office stipend support everyday wellbeing. The company also emphasizes a flexible working environment and regular team activities.
Bullish Insights
What We Do
Bullish is an institutionally focused global digital asset platform that provides market infrastructure and information services. Bullish services are regulated in the United States, European Union, United Kingdom, Hong Kong, and Gibraltar. These include: Bullish Exchange – a regulated and institutionally focused digital assets spot and derivatives exchange, integrating a high-performance central limit order book matching engine with automated market making to provide deep and predictable liquidity. CoinDesk Indices – a collection of tradable proprietary and single-asset benchmarks and indices that track the performance of digital assets for global institutions in the digital assets and traditional finance industries. CoinDesk Data - a broad suite of digital assets market data and analytics, providing real-time insights into prices, trends, and market dynamics. CoinDesk Insights – a digital asset media and events provider and operator of Coindesk.com, a digital media platform that covers news and insights about digital assets, the underlying markets, policy, and blockchain technology. For more information, please visit bullish.com and follow LinkedIn and X.
Gallery
